苏州招聘

PURPOSE:
Primary liaison between customers and suppliers. Ensure qualified customer services to our customers and suppliers.

ESSENTIAL FUNCTIONS / MAJOR RESPONSIBILITIES:
Accountable for providing excellent service to customers, provide accurate documents, and on-time delivery of orders to customers and suppliers.
Work as a member of a team to coordinate all activities related to the order: sales, purchasing, transportation, and documentation.
Communicate effectively between offices regarding order and shipment status.
Complete documentation for sale orders, purchase orders, and invoices to customers and suppliers.
Work with the sales, project, logistics and sourcing team to ensure deliveries to customers. Adjust orders based on individual supplier and customer needs
Collect file back up for each order. Prepare invoice lists and coordinate with collector from the accounting department and customers as needed.
Manage timely resolution of customer complaints and claims. Interface and handle customer order and samples issues received from email, fax, or on-line Customer Business Center (CBC). Interface with Headquarter, other Asian offices & Product Development team on project and order issues. Prepare order specifications.
Monitor open orders and remind customers about delivery schedule. Work closely with suppliers to ensure deliveries to customer. Trace D/N and other shipping documents with suppliers.
Implement and maintain processes for ensuring timely deliveries of packaging and material orders. Coordinate with logistic specialists to satisfy customer's shipment requirements, schedules, items and quantity needed.
Coordinate schedules between customers & suppliers (trace vessel booking, schedule adjustment if necessary, etc.). Prepare packing list and shipping documents for customs clearance.
Work with Technical team and QA for claim assessment. Handle customer's claims on short shipment & undefined charges. Reconcile on customer's claims
Ensure on-line claim application is timely and accurate.
Download Credit limits report and double check if customer has exceeded company credits limits and trace payment. Download ARAP monthly report and verify data for Finance team for service fee collection. Visit customers with NAM team and sales team when necessary. Perform other related duties as required or assigned.

SCOPE
Works under normal supervision. Position requires the ability to manage multiple projects efficiently and with thorough follow-up. Decisions made have an impact on the profitability of the company. Contacts within the company include Sales, Product Development, Sourcing & Planning, IT, Finance, Transportation, other Market Coordinators from all PACCESS offices. Abilities to handle confidential and sensitive information. Some domestic travel may be required.

SUPERVISION EXERCISED:
None

ESSENTIAL REQUIREMENTS OF POSITION:
College graduate
Two-year working experience as a customer services representative
Good command of English and the local language, verbal and written (In China offices Mandarin is required, Cantonese is a plus)
Service oriented personality - strong interpersonal skills, highly professional, courteous, friendly, and calm in stressful situations
Superior organizational skills and attention to detail
Team Player
Working knowledge of international business, Microsoft Office (Word, Excel, PowerPoint, etc.
Ability to handle multiple projects in a fast paced environment exercising independent decision-making skills.

PREFERRED KNOWLEDGE/SKILLS/ABILITY:
Four-year degree education
Able to communicate with people from different cultures among countries
Export knowledge

PACCESS is a global service company exclusively focused on helping our customers improve their packaging, materials sourcing, and supply chain operations.

We conceive, build, and deliver solutions through a bundle of integrated products and services for companies with complex business processes across a global landscape.

We have expertise in packaging design, procurement, materials management, logistics, distribution, and order fulfillment. PACCESS has extensive experience in the key export manufacturing regions of Asia.

PACCESS was established in 1995 and has nearly 300 employees around the world. Our corporate headquarters is located in Portland, Oregon. We have offices in China (Shanghai and Shenzhen), Indonesia (Jakarta), Thailand (Bangkok), Taiwan (Taipei), Switzerland (Lugano), India (Mumbai), and Vietnam (Ho Chi Minh).

From raw material through to the retail store shelf, we can streamline your global supply chain to help you increase growth, gain greater market share, and enhance profitability. Our Supply Chain Services and Paper and Packaging Materials divisions integrate procurement, logistics, distribution, and fulfillment services to meet your business' specific supply chain needs.

Our Mission
Challenge Innovate Deliver
Our Commitment: we will always challenge conventional wisdom and practices with innovative ideas and approaches. Only then can we deliver meaningful results.

Our Vision
To be the best company in the world to work for and the best company in the world to work with.
Our People
Every PACCESS location worldwide will provide a challenging and exciting work environment, along with excellent learning and career opportunities.
We will be the best place for people to fulfill their personal and professional dreams.
Our Customers
We will be the preferred business partner for all of our customers. Our innovative approaches, our ability to execute, our focus on creating value and our willingness to challenge their thinking will make us an integral part of every customer’s business.

Our Values
Integrity and Trust, Action and Ownership, Learning and Teaching
Integrity and Trust
Our reputation is our greatest asset.
We must trust each other and gain our customers’ trust by adhering to the highest standards of ethical behavior and honesty at all times.
Action and Ownership
Our business is all about change.
We must anticipate change and be proactive at all times. We will be accountable for our work so others can rely on us with confidence.
Learning and Teaching
Our competitive advantage is our people.
We must constantly focus on learning from and sharing knowledge with each other.