客服专员
超力包装(苏州)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:印刷/包装/造纸 原材料和加工
职位信息
- 发布日期:2014-04-29
- 工作地点:苏州
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:面议
- 职位类别:客服专员/助理(非技术)
职位描述
Key Accountabilities:
? Coordination among external customer and internal customer (i.e. Sales, Operations and Finance) to satisfy the customers' needs.
? Ensure service standards are met and exceeded by providing excellent accessibility levels to customers.
? Assist sales personnel to manage and maximize business opportunities.
Reports To:
? Sales Manager-North Asia
Qualifications & Experience:
? A Bachelor’s degree, minimum 5 years working experience in a manufacturing environment, preferably within the packaging and plastics industries
? Good knowledge of integrated computer systems and Microsoft Office
? Good adaptability and flexibility
? Excellent awareness in customer service
? Good working knowledge of export documentation procedures
? Good communication skills
Position Specific Duties:
? Receive the orders from the customers and initiate the processing of the orders
? Process all orders within the Baan system
? Check goods being dispatched against the requirements of the customer’s order
? Proactive action to secure On Time Delivery
? Liaise with the customers on matters relating to their orders
? Ensure all documentation for each export shipment is raised in the manner required by the importing country and customer and VAT invoice send to domestic customer.
? Maintain regular customer call plan
? Maintain and manager stock
? Customer file maintenance
? Provide customer’s next three months forecast
? Co-work with Sales and logistic team for forecast management
? Outstanding payment management
? Customer satisfaction survey to two time a year
? Sample management
? Coordination among external customer and internal customer (i.e. Sales, Operations and Finance) to satisfy the customers' needs.
? Ensure service standards are met and exceeded by providing excellent accessibility levels to customers.
? Assist sales personnel to manage and maximize business opportunities.
Reports To:
? Sales Manager-North Asia
Qualifications & Experience:
? A Bachelor’s degree, minimum 5 years working experience in a manufacturing environment, preferably within the packaging and plastics industries
? Good knowledge of integrated computer systems and Microsoft Office
? Good adaptability and flexibility
? Excellent awareness in customer service
? Good working knowledge of export documentation procedures
? Good communication skills
Position Specific Duties:
? Receive the orders from the customers and initiate the processing of the orders
? Process all orders within the Baan system
? Check goods being dispatched against the requirements of the customer’s order
? Proactive action to secure On Time Delivery
? Liaise with the customers on matters relating to their orders
? Ensure all documentation for each export shipment is raised in the manner required by the importing country and customer and VAT invoice send to domestic customer.
? Maintain regular customer call plan
? Maintain and manager stock
? Customer file maintenance
? Provide customer’s next three months forecast
? Co-work with Sales and logistic team for forecast management
? Outstanding payment management
? Customer satisfaction survey to two time a year
? Sample management
公司介绍
超力公司总部位于美国加利福尼亚州,创建于1947年,在全球拥有二十个工厂和两千多名员工的跨国企业。超力公司是全球包装行业的主要厂商。超力包装(苏州)有限公司(以下简称超力)成立于2003年10月,公司一期位于苏州工业园区苏春工业坊内,是超力公司在中国建立的第一家工厂,致力于向超力公司国内外客户提供优质产品,并积极开拓新的市场。
公司主要开发、生产适用于储藏食品、蔬菜和水果的特殊包装产品(不含印刷),销售本公司所生产的产品并提供相应的售后服务。
公司网址:http://www.scholleipn.com/
公司主要开发、生产适用于储藏食品、蔬菜和水果的特殊包装产品(不含印刷),销售本公司所生产的产品并提供相应的售后服务。
公司网址:http://www.scholleipn.com/
联系方式
- 公司地址:上班地址:苏州工业园区星龙街428号苏春工业坊7B