苏州招聘

'- Entry level technical support for installation and activation of MS products.
- Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value added recommendations for products/services that will solve customer problems.
- Ability to speak clearly, to establish quick rapport with a caller, and to demonstrate passion in meeting and exceeding customer’s expectations.
- Ability to adapt and flex style according to customer personality, culture, and profile (i.e. customers' new to technology and experienced pros alike).
- Ability to adapt to identify and probe customer needs based on directional discussions and expressed needs to identify opportunities to initiate sale of Microsoft's Consumer Product Offerings.
- Ability to compose clear, articulate, and timely chat and email communications to customers.
- Utilizes effective and clear communication with customers and peers. - Documents complex technical issues in a clear written form.
- Possess highly developed conversational and responsive chat skills, including during times of concurrent chat sessions.
- Accurately type a minimum of 50 words per minute, with clear written skills.
- Behavioral assessment completed and pass prior start of training
- Expert at framing the conversation and setting expectations for how long the interaction could take, and addresses the root cause of the problem and ends the conversation by helping the customer understand how they may be able to prevent a similar situation in the future.
- Demonstrates ability to collaborate; knows when to look for help.
- Desire and passion to continuously improve knowledge set.
- Ability to analyze, interpret and address customer needs.
- Demonstrates ability to teach customers.
- Expresses ownership of both the case and the customer.
- Demonstrates ability to collaborate; knows when to look for help.
- Follows clear set of transfer/escalation procedures in an efficient and customer friendly manner.
- Ability to follow procedures and processes that are documented.

Sutherland Global Services（下称“Sutherland”）创建于1986年，是一家致力于业务流程和技术管理服务的专业服务公司。Sutherland为客户提供支持其完整生命周期的一整套包括后台分析与前台管理服务的集成解决方案。

Sutherland也是全球规模***的独立商业流程外包公司之一，为全球主要的行业纵向市场的先导者提供服务。

Sutherland总部位于美国纽约州罗切斯特市，员工规模超过三万。已在美国，加拿大，巴西，墨西哥，哥伦比亚，牙买加，斯洛伐克，爱沙尼亚共和国，瑞典，保加利亚，英国，摩洛哥，阿联酋，埃及，马来西亚，菲律宾，印度和中国设有客户联系中心。

苏州赛思澜信息技术服务有限公司
Email: referral.china@sutherlandglobal.com
电话：0512-87180518
地址：苏州工业园区星湖街328号创意产业园内11栋-5楼
Referral.china@sutherlandglobal.com
公交路线：可乘公交115,128,146,177,180到“创意产业园”站 或 地铁二号线在月亮湾站