苏州 [切换城市] 苏州招聘苏州客服及技术支持招聘苏州客服主管(非技术)招聘

流程分析组长

苏州智达有限公司

  • 公司规模:50-150人
  • 公司性质:外资(非欧美)
  • 公司行业:外包服务  会计/审计

职位信息

  • 发布日期:2014-05-29
  • 工作地点:苏州-工业园区
  • 招聘人数:1
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位月薪:面议
  • 职位类别:客服主管(非技术)  

职位描述

Diploma / Degree (preferably Accounting or Statistics-related).
大专以上学历(会计或统计专业尤佳).
· Knowledge of Excel is essential. Database Management skill will be an advantage.
必需的Excel知识.有数据库管理经验优先.
· Meticulous, strong problem-solving and analytical skills.
缜密及较强的分析及解决问题的能力.
· Excellent communication skills.
良好的的沟通技巧.
· Ability to work under the challenge and pressure.
具有挑战能力和抗压能力.
· At least 2-3 years of supervisory work experience.
至少2-3年的管理经验.


职责描述Job Description:

· Processing of raw data to perform report generation.
处理原始数据及生成相关报告.
· Establish the project master plan and supervise the implementation.
制定项目时间计划并实施监控.
· To provide operations and service support to client.
为客户提供操作及服务支持.
· To supervise the team to ensure all work is completed on time.
管理监督团队并确保所有工作准时完成.
· Prioritizing the assignments of work orders whilst ensuring prompt delivery of service to clients.
按优先顺序分配工作,同时确保及时递交相关报告给客户.
· Attend to customer queries, requests and complaints professionally.
专业的处理客户疑问,需求及客诉.

公司介绍

TransFingo has its origins as an Accounting Services firm serving small and medium enterprises in Singapore and the region. In 2003, TransFingo re-focused its business as a Business Process Outsourcing service provider with the addition of key management with vast industry experience in Process Risk Consulting and B2B technology solutions development.

TransFingo is a leading provider of Business Process Outsourcing (BPO) and Business Advisory Services in the Asia Pacific region. Our process teams support operations in 33 countries in the Asia Pacific region with multi-lingual capabilities.

Business Units

Business Process Outsourcing

We are in the business of enabling companies to be competitive by outsourcing their non-core business activities and focusing resources on their core competencies. TransFingo's knowledge of emerging business models and solutions enable us to provide our clients with the best possible Processes, Technologies and Talents.

We take PRIMARY RESPONSIBILITY for providing a business process or function. We go beyond managing the technology infrastructure and software applications by taking primary responsibility for ensuring that the process works, interfaces effectively with other company functions and delivering the outcomes intended.

The TransFingo BPO Solutions Suite provides services in the area of Finance & Accounting, Human Resources and Customer Relationship Management. TransFingo’s approach to BPO is modular where a client may first outsource to us processes with tactical value. Thereafter, TransFingo can further value-add by providing outsourcing services with more strategic value.

Risk Management Consulting
In Risk Management Consulting, TransFingo can work with you at an enterprise-wide level, or on individual functions and processes, to help you:

. Understand your risk capacity and tolerance, and recommend an effective framework and organizational structure for managing risk
. Assess business risks
. Formulate business risk management strategies
. Design and implement risk management solutions

With our database of best business, risk management and controls practices, we apply quantitative and qualitative diagnostic tools to benchmark your performance against world-class performers in business risk management.
Our approach is collaborative. We work with you to provide services in locations where you lack resources. We provide people with the skills and knowledge you lack, or train your people to give them the competencies you need. With our advanced risk assessment, control and monitoring methodologies, our extensive knowledge bases and our sophisticated enabling technologies, we help you to effectively integrate risk management into your processes and your organization.

Website: www.transfingo.com
地址:苏州工业园区金鸡湖大道1355号国际科技园D401
邮编:215021
Email: hr_cn@transfingo.com
注: 应聘者请注明应聘的岗位。收到的简历,合则约见,未通知面试者的资料存入我司人才库,所收简历资料严格保 密。
我们期待着为您的成功创造条件,也期待着您在智达大展宏图!
交通提示:
公司所在公交车站名:国际科技园/星海街南
到 站公交车:204、307、518、27、26、168、178、18

联系方式

  • Email:cn@transfingo.com
  • 公司地址:上班地址:金鸡湖大道1355号国际科技园二期D401