苏州招聘

职责描述：

1.Handle orders and provide customer service, from customer inquiry, against existing quote/contract/price list through dispatch/invoice to payment information internally and to the customer.
2.Development of systems and processes that facilitate and improve the Customer Support processes and service levels.
3.Establish “best practice” concerning processes and systems that facilitate and improve the Customer Support routines and service levels, and to spread this knowledge within the global Customer Support function at SWEP.
4.Register all filed claims and act as customer’s primary point of contact throughout the claim process.
5.Handle order handling claims throughout the claim process.
6.Provide training and support to local Customer Support worldwide.
7.Handle and coordinate periodic price revisions, from received information regarding valid Rf factor for respective account, through recalculation of price list/quote, distribution internally and to customer and finally update of order backlog in Avante.
8.Handle customer forecasts, including entry in internal systems, analysis of received data and coordination and information of changes in volumes, both internally and with customer.
9.Issue quotes for spare parts and standard items for SKA customers with an established price model.
10.Live and act according to SWEP Code of Ethics and Basic Beliefs

具体要求：

As a member of a global team, a successful candidate should have the following background and skills:
1.You are fluent in English, our corporate language, both spoken and written
2.International experience, for instance in a European or American country or company, is highly valued
3.Knowledge of other Asian languages, such as Japanese or Korean is considered an advantage for this position
4.Experience of working in a customer-focused position
5.Preferably, your experience is backed up with university studies in Business administration or similar
6.You are service-minded, flexible and proactive and a good communicator
7.You are a good team player, but also able to work independently
8.You have good analytical and administrative skills
9.You have a high level of drive and self-motivation, and must also be keen on learning new skills and taking on additional tasks and responsibilities
10.Good computer skills, including Microsoft Office software

舒瑞普公司是在传热领域里快速发展的国际性公司。数十年的创新、领先的实力以及忠诚的员工使得我们能够提供世界上最高效的产品。swep作为行业的领先者，始终坚持不断地在开发利用产品。向客户提供优良的产品性能、有竞争力的价格和周到的服务一直以来是swep的目标。

目前，swep公司已经在50多个国家和地区设有代表机构，并在20多个国家拥有尽职的销售队伍，与客户保持了紧密的联系。我们设在瑞典、美国、马来西亚、斯洛伐克和中国的工厂，生产能力强大，可以满足全世界客户的需求。

为了满足业务的快速发展需求，2007年，舒瑞普集团在苏州工业园区唯亭成立了苏州舒瑞普科技有限公司，诚邀您的加入，公司将与您共创未来。

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