苏州招聘

IT Analyst (Generalist)

TITLE: IT Analyst (Generalist)
DEPARTMENT: DKU - Office of Information Technology
REPORTS TO: Director - DKU Information Technology
LOCATION: Duke Kunshan University
HOURS: 40 hours per week

SUMMARY

This IT Analyst is an information technology generalist whose primary duties are desktop, software and audio-visual (AV) support to the Duke Kunshan University faculty staff and students. But, as a generalist they will also perform other duties related to the network, system and database administration, and application support for broad and diverse IT environment. They will utilize service level agreements with Duke University technical staff and/or vendors to receive additional support when needed. This position requires a broad understanding of IT and AV systems and best practices, excellent oral and written communication skills, organizational abilities as well as strong interpersonal and customer service abilities.

RESPONSIBILITIES
? Responds to requests to resolve problems and assists users with IT and AV equipment and software, including academic and business environments.
? Provides desktop, software and AV support to DKU faculty, staff and students
? Seeks expert advice and technical assistance from Duke University technical staff and/or outside vendors depending on the workflow outlined in service level agreements.
? Monitors the Helpdesk Ticket system frequently and responds within a determined timeframe as outlined in service level agreements. The Analyst logs any progress or actions as he/she works on a problem and closes out the tickets when complete.
? Maintains the computer lab in the Library, by checking it on a regular basis to be sure all IT equipment and services are working, resolving any problems found and keeping the computer work areas clean and neat.
? Trains and assist users as needed on the use of DKU’s classroom equipment and academic applications and communication tools.
? Works with minimal direct supervision. May often need to make independent and appropriate decisions regarding approaches to solving problems.
? Assists with special IT projects, setting up, removing or moving IT equipment/software in any campus area, providing information to new students at orientation, and any other IT tasks or activities required by the University, in a wide range of enterprise and departmental level applications.
EDUCATION
? BA or BS in Computer Science or related field preferred), or an equivalent combination of education and experience
EXPERIENCE AND TECHNICAL SKILLS
? Minimum of two years operational and technical experience in a medium to large-scale client/server environment, performing server support of operating systems (Windows, Linux)
? At least two years of experience performing desktop support of operating systems (Windows and Mac), including experience installing and troubleshooting a wide variety of academic and business applications.
? At least one year experience with database administration (Oracle, MS SQL Server) supporting enterprise applications such as SAP and Yonyou (desirable)
? At least one year of experience managing classroom equipment and technologies.
? Knowledge or experience with desktop management tools such as ZenWorks, ManageWise, etc.
SOFT SKILLS
? Ability to communicate with all levels of end-user (verbal and written)
? Constant attention to customer service
? Excellent teamwork skills
? Excellent time-management and organizational skills
? Analytical and solution oriented
? Self-motivated and goal-oriented

Application Process: submit cover letter and CV to DKUrecruitment@duke.edu.
Please note: DKU will ONLY accept applications received through DKUrecruitment@duke.edu. Applications sent by other means will NOT be considered.

Duke Kunshan is a world-class liberal arts university based in Kunshan, China, that offers a range of high quality, innovative academic programs for students from around the world. It was established in September 2013 as a U.S.-China partnership between Duke University and Wuhan University.

Duke Kunshan welcomed its first students in August 2014. The university began by offering Duke graduate degrees as well as a Global Learning Semester program for undergraduate students from Duke and top-tier Chinese and international universities.

In August 2018, the university welcomed its first undergraduate degree students. The four-year bachelor’s degree program follows the liberal arts and sciences tradition, with emphasis on critical thinking, creativity, collaboration and self-exploration.

Our vibrant, high-tech campus covers 200 acres in Kunshan’s Yangcheng Lake Science and Technology Park. Take a virtual tour to see our advanced classrooms, conference facilities and library, as well as student and faculty housing, and multiple dining and recreational areas. We also have multipurpose meeting spaces, break rooms and study rooms that allow students to work individually or in groups to review course materials and complete assignments.

The city of Kunshan, in Jiangsu province, is one of China’s fastest-growing economies and is a hub for high-tech research and manufacturing. The city is surrounded by picturesque forests and water towns, and is also connected by high-speed rail and subway to Shanghai and Suzhou, two of China’s most dynamic cities.
昆山杜克大学是世界一流的以通识博雅教育为特色的大学，位于中国江苏省昆山市，为来自全球各地的学生提供一系列高质量的创新学术项目。昆山杜克大学由美国杜克大学与中国武汉大学联合创办，于2013年9月获得中国教育部正式批准设立。

昆山杜克大学于2014年8月迎来了首批学生，包括硕士研究生，以及来自杜克大学和国内外一流高校的本科生，接受一学期的交流学习。

2018年8月，昆山杜克大学迎来了首届本科生，开启了四年制本科学位教育。本科课程体系遵循通识博雅教育传统，强调批判性思维、创造力、协作和探索。

昆山杜克大学位于阳澄湖科技园区内，校园占地1200亩，校内配置了各类高科技设施。进入虚拟校园即可参观先进的教室和会议设施、图书馆资源、师生宿舍、餐厅及休闲设施。校园内多功能的会议场所、休息室和学习区可供学生独立自习或集体讨论课程内容，完成作业，参与丰富多样的校园学习生活。

江苏省昆山市是高新技术研究和制造业中心，也是中国目前经济发展最快的经济体之一。昆山市拥有风景如画的森林和水乡，毗邻国际大都市上海和苏州，高速公路、高铁以及地铁交通十分便利。