苏州招聘

PURPOSE:

This position follows established procedures to manage order-to-delivery process also supports payment collection thereafter. It serves as the link between OEM and local brand customers, production partners (PPs) and other Paccess teams, to ensure order on-time delivery with good quality, and provide customer service.

ESSENTIAL FUNCTIONS / MAJOR RESPONSIBILITIES:

• After business confirmation, attend Project Handoff Meetings to receive, digest and verify all information related to the coming orders, and make preparations.
• For new customers, gather related information and handle new customer set-up in AX.Provide information to OEM customers per their request,if they are setting up Paccess as a new vendor on their side too.
• Receive Purchase Orders from customers through system, Email and/or Fax. Double check PO details, and enter data into DAX system to ensure all transactions are captured timely and correctly in system. Ensure data accuracy.
• Review and check payment terms on PO, follow up on payment terms carefully and correctly.
• Issue Purchase Order to the designated Production Partners in AX. For every first order, copy all internal function teams to report status and allow QA follow up.
• Get Delivery Time Confirmation from Production Partners. Communicate between PP and customer for urgent/special delivery requirements, and get consensus on Delivery Time from all sides.
• Track order status on system, follow up timely and proactively with open orders. Work with PPs, Customers and internal function teams to prevent delivery issue or quality issue. Knows when to flag and escalate.
• For claims/complaints that have occurred or cannot be prevented, share information as early as possible. Work with QA and Technical team to assess and identify root cause and resolution, communicate with customers and PPs on claim issue, involve Sales where necessary. Process penalties in system after penalties are confirmed and communicated, copy Sourcing, QA and Sales.
• Provide necessary support to customers and PPs for transportation/logistics arrangement for both domestic and export orders.
• Track, collect and check delivery reports from PPs regularly. Follow up on discrepancies and errors. Upon receipt of correct Delivery Report, update AX system to allow Finance to create invoice to customers.
• Work with Finance collaboratively on new customer set-up, documents audit, credit limit checking and pending payment & inventory issues. Support Finance team to verify ARAP data for payment collection on monthly basis. Get support from Sales team for challenging collection cases.
• Sort out and consolidate Delivery Reports according to business nature and pass to Finance department for reconciliation. For USD business, support factory transfer when necessary.
• Create and maintain Tracking Report when requested, enter order-related details into Tracking Report timely and correctly.

SCOPE

Works under normal supervision. Position requires the ability to manage large quantity of orders efficiently and with thorough follow-up. Decisions made have an impact on the profitability of the company. Contacts within the company mainly include Sales, Project, Sourcing&Planning, Technical Services, Finance. Abilities to handle confidential and sensitive information. Occasional domestic travel maybe required.

SUPERVISION EXERCISED:

None

ESSENTIAL REQUIREMENTS OF POSITION:

• College graduate or above, at least 2 years' working experience with 1 year managing order delivery process in a sourcing/trading/buying office.
• In depth of knowledge of international business
• Good command of written English. Able to work in English environment in multi-national company. Mandarin is native language.
• Service oriented personality - strong interpersonal skills, highly professional, courteous, friendly, and calm in stressful situations
• Superior organizational skills and attention to detail and accuracy
• Ability to handle workload and pressure in a fast paced environment
• Microsoft Office (Word, Excel, PowerPoint, etc.) Good with Excel Formulas
• Good training and presentation skills including transfer knowledge, sharing experiences, explaining, demonstrating...etc about internal process and knowledge.
• Proven ability on coordination with different teams on specific project tasks.
• Good command of both written and spoken English
• ERP system work experience.

PREFERRED KNOWLEDGE/SKILLS/ABILITY

1. Four-year degree education
2. Able to communicate with people from different cultures among countries
3. Good export knowledge
4. Cantonese is a plus

PACCESS is a global service company exclusively focused on helping our customers improve their packaging, materials sourcing, and supply chain operations.

We conceive, build, and deliver solutions through a bundle of integrated products and services for companies with complex business processes across a global landscape.

We have expertise in packaging design, procurement, materials management, logistics, distribution, and order fulfillment. PACCESS has extensive experience in the key export manufacturing regions of Asia.

PACCESS was established in 1995 and has nearly 300 employees around the world. Our corporate headquarters is located in Portland, Oregon. We have offices in China (Shanghai and Shenzhen), Indonesia (Jakarta), Thailand (Bangkok), Taiwan (Taipei), Switzerland (Lugano), India (Mumbai), and Vietnam (Ho Chi Minh).

From raw material through to the retail store shelf, we can streamline your global supply chain to help you increase growth, gain greater market share, and enhance profitability. Our Supply Chain Services and Paper and Packaging Materials divisions integrate procurement, logistics, distribution, and fulfillment services to meet your business' specific supply chain needs.

Our Mission
Challenge Innovate Deliver
Our Commitment: we will always challenge conventional wisdom and practices with innovative ideas and approaches. Only then can we deliver meaningful results.

Our Vision
To be the best company in the world to work for and the best company in the world to work with.
Our People
Every PACCESS location worldwide will provide a challenging and exciting work environment, along with excellent learning and career opportunities.
We will be the best place for people to fulfill their personal and professional dreams.
Our Customers
We will be the preferred business partner for all of our customers. Our innovative approaches, our ability to execute, our focus on creating value and our willingness to challenge their thinking will make us an integral part of every customer’s business.

Our Values
Integrity and Trust, Action and Ownership, Learning and Teaching
Integrity and Trust
Our reputation is our greatest asset.
We must trust each other and gain our customers’ trust by adhering to the highest standards of ethical behavior and honesty at all times.
Action and Ownership
Our business is all about change.
We must anticipate change and be proactive at all times. We will be accountable for our work so others can rely on us with confidence.
Learning and Teaching
Our competitive advantage is our people.
We must constantly focus on learning from and sharing knowledge with each other.