苏州招聘

The Collections Analyst researches delinquent accounts in order to determine the root cause behind lack of payment; determines best course of action to resolve the issues and collects on outstanding receivables in a timely fashion. Maintains complete and accurate records of all accounts and prepares regular reporting/analysis on AR collection status.

ESSENTIAL FUNCTIONS / MAJOR RESPONSIBILITIES:

Call and send reminders to customers on a systematic basis and resolve customer disputes. Respond to customer inquiries relative to billing and/or payment problems.
Proactively investigates unpaid invoices for both PACCESS and customer-generated discrepancies (e.g. quantity or price discrepancies between PO and SO, wrong PO number, etc.) to determine reason for nonpayment. Consults with Sr. Collection Analyst to determine process improvements that might prevent the same problem from reoccurring.
Distinguish the habitually late from the occasionally late and the reasons for deliberate delays. Develop a strategy with Sr. Collection Analyst and implement.
Prepare and send collection statement to customers for confirmation.
Perform daily, thorough written updates in English to the dunning report as to the collection status.
Inform other internal department of delay in payment or changes in credit standing.
Assist in monitoring the credit record of customer and raise suggestion to manager for changing payment terms to avoid risk.
Update supplier aging reports and dunning status of seriously delinquent accounts. Consult with Sr. Collection Analyst for problem accounts.
Perform analysis of vendor collection and commission payment to PACCESS. Remind vendors for outstanding payment.
Send VAT invoice to customers and remind customers to pay per payment terms. Call or send reminder on a systematic basis. Inform account of issues related to VAT invoices.
Prepare monthly reporting and analysis on A/R collection status and variances. Update impacted departments or individuals.
Collect commission report (deem agent business) from CSR and follow confirmation with vendors. Inform accountant to issue invoice, then follow account receivable.
Inform accountant for payment arrangement and notify suppliers of payment status. Review sales contract per request.
Review and file Delivery Note from CSR for collection confirmation.
Assist to collect information of new supplier or customer for p-file set up in the system.
Other duties as assigned.

SCOPE

Regular and recurring work situations. Involves a moderate degree of complexity with little decision making. Operates from established and well known procedures. Works under moderate supervision. Extensive communication with internal sales and project teams in Shenzhen office, suppliers and customers outside the company as well as selected areas. Contacts are usually made on own initiative and frequently contain confidential/sensitive information which necessitates discretion at all the times.

SUPERVISION EXERCISED:

None


ESSENTIAL REQUIREMENTS OF POSITION:

College degree or equivalent with 2-3 years experience in collection and credit.
Well versed in MS Word, MS Excel, email and internet
Excellent command of English and Chinese (Mandarin) language, verbal and written
Basic knowledge of accounting, banking, and finance
Outgoing personality with excellent communication and interpersonal skills
Assertive, yet tactful personal style.
Successful record of communicating with internal and external customers
Mature and proactive, able to cope with stress and work under pressure
Problem solving skills, work independently
Well organized, sense of urgency
Analytical thinking and follow-through
Hardworking, team oriented, strong ethics.


PREFERRED KNOWLEDGE/SKILLS/ABILITY:

Diploma in Accounting or equivalent is preferable
Experience in navigating through various accounting functions of an ERP System

PACCESS is a global service company exclusively focused on helping our customers improve their packaging, materials sourcing, and supply chain operations.

We conceive, build, and deliver solutions through a bundle of integrated products and services for companies with complex business processes across a global landscape.

We have expertise in packaging design, procurement, materials management, logistics, distribution, and order fulfillment. PACCESS has extensive experience in the key export manufacturing regions of Asia.

PACCESS was established in 1995 and has nearly 300 employees around the world. Our corporate headquarters is located in Portland, Oregon. We have offices in China (Shanghai and Shenzhen), Indonesia (Jakarta), Thailand (Bangkok), Taiwan (Taipei), Switzerland (Lugano), India (Mumbai), and Vietnam (Ho Chi Minh).

From raw material through to the retail store shelf, we can streamline your global supply chain to help you increase growth, gain greater market share, and enhance profitability. Our Supply Chain Services and Paper and Packaging Materials divisions integrate procurement, logistics, distribution, and fulfillment services to meet your business' specific supply chain needs.

Our Mission
Challenge Innovate Deliver
Our Commitment: we will always challenge conventional wisdom and practices with innovative ideas and approaches. Only then can we deliver meaningful results.

Our Vision
To be the best company in the world to work for and the best company in the world to work with.
Our People
Every PACCESS location worldwide will provide a challenging and exciting work environment, along with excellent learning and career opportunities.
We will be the best place for people to fulfill their personal and professional dreams.
Our Customers
We will be the preferred business partner for all of our customers. Our innovative approaches, our ability to execute, our focus on creating value and our willingness to challenge their thinking will make us an integral part of every customer’s business.

Our Values
Integrity and Trust, Action and Ownership, Learning and Teaching
Integrity and Trust
Our reputation is our greatest asset.
We must trust each other and gain our customers’ trust by adhering to the highest standards of ethical behavior and honesty at all times.
Action and Ownership
Our business is all about change.
We must anticipate change and be proactive at all times. We will be accountable for our work so others can rely on us with confidence.
Learning and Teaching
Our competitive advantage is our people.
We must constantly focus on learning from and sharing knowledge with each other.