苏州招聘

职位：Customer Experience Analyst

Primary Responsibilities

？ Deliver customer communications while upholding RSi’s Service Standards and Philosophy

？ 按照RSi的服务标准和理念进行与客户的沟通

？ Assist customers with automating custom Excel reports using the RSI suite of products

？ 使用RSi的产品帮助客户自动化Excel报表

？ Research and diagnose inquiries related to data integrity

？ 排查数据正确性的问题

？ Develop process documentation that can be leveraged by members of the CE team

？ 编写CE团队需要的流程文档

？ Administer trainings for customers for the RSI suite of products

？ 对客户进行RSi产品的培训

？ Assist customers with managing master data

？ 协助客户管理主数据

？ Develop standard reports for new weekly/monthly reporting customers

？ 为新的周/月报客户开发标准的报表

？ Provide functional support of inquiries related to the RSI suite of products

？ 解答客户有关RSi产品功能方面的问题

？ Assist customer with managing user profiles, including additions, modifications and removals

？ 协助客户管理用户信息，包括添加、修改和删除

Skills and Experience Required

？ Strong Chinese and English verbal and written skills

？ 出色的中英文口头和书面能力

？ Experience interfacing with customers

？ 有与客户沟通的经验

？ Advanced knowledge of Microsoft Excel

？ 熟练的Excel技巧

？ Maintain strong organizational skills

？ 有良好的组织能力

？ Bachelor’s Degree (preferably in Business)

？ 本科学历（商务方面为优）

？ Retailer or CPG experience is preferred

？ 有零售和快销品经验优先考虑

？ SQL knowledge is a plus

？ SQL知识为佳