海运客服Shipping customer service（上海）(职位编号：51-wl-060)
杰达贸易（中国）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司 贸易/进出口
职位信息
- 发布日期：2014-02-20
- 工作地点：上海
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位月薪：4500-5999
- 职位类别：其他 客服专员/助理(非技术)
职位描述
职位描述：
1.主要为本公司与国外代理和客户之间沟通的桥梁.包括联系国外代理和客户,根据业务要求
作出合理安排并通知海运操作人员进行后续操作.
2.运用自身的专业知识和沟通技巧,和国外代理及客户保持良好合作关系,并尽可能地扩大业务量.遇紧急情况时,合理地安排并指导团队解决问题.
3.跟踪每票业务并及时反馈情况给国外代理/客户和公司的管理层.
4.反馈业务当中所遇问题以协助公司管理层适时修订相关规则和提升本团队的工作能力.
职位要求：
1.个性随和,善于沟通与交流,谦虚积极.有一定的亲和力.
2.两年以上相关工作经历,熟悉海运操作实务及国际货运代理知识.
3.英文CET-4以上熟练的听,说,读,写能力,能以专业英文函电或口语与国外交流.
4.观察力敏锐,具有灵活应变及处理紧急事务的能力
1.主要为本公司与国外代理和客户之间沟通的桥梁.包括联系国外代理和客户,根据业务要求
作出合理安排并通知海运操作人员进行后续操作.
2.运用自身的专业知识和沟通技巧,和国外代理及客户保持良好合作关系,并尽可能地扩大业务量.遇紧急情况时,合理地安排并指导团队解决问题.
3.跟踪每票业务并及时反馈情况给国外代理/客户和公司的管理层.
4.反馈业务当中所遇问题以协助公司管理层适时修订相关规则和提升本团队的工作能力.
职位要求：
1.个性随和,善于沟通与交流,谦虚积极.有一定的亲和力.
2.两年以上相关工作经历,熟悉海运操作实务及国际货运代理知识.
3.英文CET-4以上熟练的听,说,读,写能力,能以专业英文函电或口语与国外交流.
4.观察力敏锐,具有灵活应变及处理紧急事务的能力
Job description:
1. For the company and the main foreign agents and customer communication between the bridge. Including foreign agents and customer contact, according to business requirements
Make a reasonable arrangement and inform the shipping operation personnel to conduct the follow-up operation.
2. To use their own professional knowledge and communication skill, and foreign agents and customer maintain good working relationship, and to expand the business as possible. In case of emergency, arranging and guiding the team to solve problems.
3. Tracking every ticket business and timely feedback to foreign agents/customer and company management.
4. Feedback of business problems encountered in order to assist in the management of the company revisions rules and improve the team work ability.
Requirements:
1. Personality, good at communication and exchange, modest positive. Have the certain affinity
1. For the company and the main foreign agents and customer communication between the bridge. Including foreign agents and customer contact, according to business requirements
Make a reasonable arrangement and inform the shipping operation personnel to conduct the follow-up operation.
2. To use their own professional knowledge and communication skill, and foreign agents and customer maintain good working relationship, and to expand the business as possible. In case of emergency, arranging and guiding the team to solve problems.
3. Tracking every ticket business and timely feedback to foreign agents/customer and company management.
4. Feedback of business problems encountered in order to assist in the management of the company revisions rules and improve the team work ability.
Requirements:
1. Personality, good at communication and exchange, modest positive. Have the certain affinity
2. Two years or above related working experience, familiar with the sea practices and international freight agency knowledge.
3. CET 4 or above-English in listening, speaking, reading and writing, professional English letters to spoken language and the foreign exchange or.
4. Acute observation, with flexible and deal with the urgent affairs ability
3. CET 4 or above-English in listening, speaking, reading and writing, professional English letters to spoken language and the foreign exchange or.
4. Acute observation, with flexible and deal with the urgent affairs ability
福利：做五休二，缴纳四金，节假日等各类补贴，年底14薪
公司介绍
杰达贸易（中国）有限公司是中法合资的一家贸易（集团）有限公司。
杰达自上个世纪八十年代以来，已发展成为跨行业、跨地区、国际化发展的现代化企业，投资领域覆盖物流、服装、信贷、咨询、通信、传媒、房地产、高新科技、电气、机械等多个产业。杰达贸易旗下现有21家子公司,遍布北京、上海、浙江、江苏、广东等城市。
杰达一向视人才为企业的生产力，以“致力多元化发展，凝聚杰达”为目标，凭借先进的企业文化理念和灵活有效的激励机制吸引众多行业精英加盟，形成了一个团结而富有战斗力的庞大队伍。杰达的蓬勃发展，不被国内主流媒体誉为企业的“多元化坐标”，得到了行业协会的大力表彰与嘉奖。
杰达真诚期待有识之士的加入！
杰达自上个世纪八十年代以来，已发展成为跨行业、跨地区、国际化发展的现代化企业，投资领域覆盖物流、服装、信贷、咨询、通信、传媒、房地产、高新科技、电气、机械等多个产业。杰达贸易旗下现有21家子公司,遍布北京、上海、浙江、江苏、广东等城市。
杰达一向视人才为企业的生产力，以“致力多元化发展，凝聚杰达”为目标，凭借先进的企业文化理念和灵活有效的激励机制吸引众多行业精英加盟，形成了一个团结而富有战斗力的庞大队伍。杰达的蓬勃发展，不被国内主流媒体誉为企业的“多元化坐标”，得到了行业协会的大力表彰与嘉奖。
杰达真诚期待有识之士的加入！