苏州招聘

1. Provide training, supervision and development of Guest Relations team members on a daily basis in terms of resident satisfaction, up-selling, and guest complaint handling. Conduct the induction training of newly recruited AGRM, GRS and GRO.

针对客户满意度，升档销售，处理客户投诉等方面对员工进行每日培训，监督以及拓展。对新进的客户关系副经理，客户服务主管及助理进行入门培训。

2.Full utilization of the Guest Relations system ensuring accuracy in use and a range of accurate reports to meet operational needs.

充分利用客户服务的操作系统，正确使用的同时保证其产生的系列报表满足运营的需要。

3.Ensure all billing is accurate and AR is collected. Assist Finance Department, as required, in collection AR from customers.

确保所有的账单与其应收钱款一致。 协助财务部门做好客户方的帐款应收工作。

4.Interacts with residents/owners in order to provide excellent Guest Services in a timely, efficient and professional manner. Ensure residents/owners’ satisfaction by committing to the highest level of Guest Relations. Deal with all correspondence to residents as required.

与租客/业主直接沟通，以高效，专业的态度及时提供优质的客户服务。确保以最高水准的客户关系赢取租户/业主的满意。根据需要及时处理与之产生的往来通信。

5.Organizing events for all residents. Coordinates functions and activities with Regional, Area and Corporate staff as appropriate.

定期组织客人活动。根据要求配合开展区域，地区以及公司总部员工的活动。

6.Prepares the annual budget, the CAPEX and the manning guide and manages them within budgetary guidelines.

协助制定年度预算，固定资产和人员规划，并管理使其控制在预算内。

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1.Approximately 6-7 years working experience in a service related environment. Approximately.

6-7年在服务性行业或相关环境的工作经历。

2.3-4 years of management experience.

3-4年管理经验

3.Strong leadership skills in managing a team to drive for results

拥有带领团队实现目标的领导技能。

4.Language: fluent Japanese

语言：流利的日语。

ONYX Hospitality Group was founded in 1964 and is part of ITALTHAI GROUP, one of Thailand’s leading companies with a wide range of commercial interests including construction, engineering and retail.

ONYX Hospitality Group been at the forefront of the Thai hospitality industry and has built up a reputation for high standards of customer service.
After over four decades of achievement and growth in Thailand, ONYX is poised to become a leading player in the international hospitality market, with plans to expand its network to countries in the Asia Pacific region, including India, Bangladesh, Sri Lanka, The Maldives, China, Hong Kong, Malaysia, Indonesia, Japan, and Middle East

ONYX酒店集团始建于1964年，是泰国龙头企业ITALTHAI集团的一份子。

ITALTHAI集团经营范围广泛，包括建筑、工程与零售。ONYX酒店集团一直是泰国酒店业的先驱，并以其高标准的客户服务闻名遐迩。

在泰国发展四十余载后，ONYX俨然成为国际酒店市场领导者，并定立了宏伟的蓝图，扩大其经营网，朝着其他亚太区域市场，包括印度、孟加拉国、斯里兰卡、马尔代夫、中国、香港、马来西亚、印度尼西亚、日本以及中东挺进。

Onyx has brands including: services apertment-Shama, hotel and resort—Amari, hotel—Ozo etc
Onyx旗下拥有品牌包括服务式公寓-莎玛； 酒店及度假村-阿迈瑞；酒店-傲舍 等


如果您有志于在shama发展您的的职业生涯，请访问我们的公司官方网站：www.shama.com或登录www.onyx-hospitality.com了解更多集团信息