Sr. Benefits Analyst, HR Services
霍尼韦尔（中国）有限公司(Honeywell)
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2014-02-20
- 工作地点：上海
- 招聘人数：1
- 工作经验：八年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：薪资福利专员/助理
职位描述
Description:
The Sr.Benefits Analyst will support Benefits Pension initiatives and required changes as well as ongoing services in accordance with the prevailing government regulations and Company policies in the APAC region. The position will act as a liaison for benefits pension suppliers, employees, HRS Operations, HR professionals and C&B COE to provide Tier 3 services for Pension Benefits and other core benefits programs as required in the APAC region. The Sr.Benefits Analyst will manage ongoing relationships with specialized vendors, set up new requirements including SLA's and closely monitor operational performance to adhere to operational targets and while meeting compliance requirements. Most focus will be on countries with pension programs including but not limited to Australia, Korea, India and Japan.
Benefits Administration/Delivery:
Ensures all company provided retirement savings plans are administered appropriately within government regulations and in accordance with Company policies in the assigned region. Develops SLA's per key performance indicators and continuously reviews the delivery model in alignment with changing program / process requirements or other changes. Monitors business controls for end to end process to ensure compliance and accuracy.
Provides guidance to internal team members and external suppliers to ensure the highest quality delivery of service in accordance with SLA's, business objectives and process business controls. Provides resolution to all pension cases that cannot be interpreted within plan rules by pension providers or require assistance and/or additional research or analytics. Partner with the required parties (HRS Payroll, C&B, Legal, HR) to deteremine solutions and communicates outcomes back to participants.
Leverage existing operational tools including Siebel, MOR, C-SAT, Quarterly Business Reviews, etc. to drive business results to meet organizational objectives. Ensure the appropriate Management Operating System is in place and exercised to enabel periodic reviews of perfomance results and continuous improvements.
Implementation of programs and changes:
Leads from HRS and provides support in the execution of projects, new program implementations, policy changes and policy harmonization for pension benefits in alignment with C&B business objectives. Leads the administration design and makes viable recommendations to integrate programs and / or changes in the HR Operating Model and while meeting budget and timing commitments. Serve as deep subject matter expert and or team member on assigned special projects.
Ensures that administrative resources, systems and processes including those of our supplier partners are optimized during transitions and ongoing operation.
Owns the execution of employee communications including self service content. Ensures periodic updates are done in a timelye fashion and per the program/ policy requirements.
Supports required data analytics for C&B COE as required.
Process improvements:
Analyzes delivery trends, provide recommendations and execute on process improvements to drive productivity and improved service delivery. Coaches supplier team on effective customer service best practices, utilizes Siebel and / or supplier owned analytics and CSAT in close partnership with suppliers to improve scores and identify continuous improvement opportunities. Supports HOS rollout and HOS initiatives as appropriate.
Challenges conventional thinking and identifies new programs, processes and/or services that will enhance the customer experience for delivered benefits services. Drives continuous process improvements to enhance customer experience and provide higher efficiencies of the administration processes.
Qualifications:
Bachelor Degree
7 years of profound full cycle pension benefits plan administration and supplier management experience
Strong English proficiency (speaking and writing)
Strong proficiency with regulatory requirements related to benefits administration.
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Motivated self-started that work independently under little instruction.
Excellent verbal and written communication.
Ability to manage multiple assignments and projects simultaneously;
Strong ability to manage a supplier.
Excellent computer skills, including Word, PowerPoint, Excel and PeopleSoft.
Exposure to large, complex benefits and service programs.
Proficiency with leveraging technology for communications and processes.
Strong analytical skills
"Want to know more about us? Please join us through Sina Weibo by @霍尼韦尔"
The Sr.Benefits Analyst will support Benefits Pension initiatives and required changes as well as ongoing services in accordance with the prevailing government regulations and Company policies in the APAC region. The position will act as a liaison for benefits pension suppliers, employees, HRS Operations, HR professionals and C&B COE to provide Tier 3 services for Pension Benefits and other core benefits programs as required in the APAC region. The Sr.Benefits Analyst will manage ongoing relationships with specialized vendors, set up new requirements including SLA's and closely monitor operational performance to adhere to operational targets and while meeting compliance requirements. Most focus will be on countries with pension programs including but not limited to Australia, Korea, India and Japan.
Benefits Administration/Delivery:
Ensures all company provided retirement savings plans are administered appropriately within government regulations and in accordance with Company policies in the assigned region. Develops SLA's per key performance indicators and continuously reviews the delivery model in alignment with changing program / process requirements or other changes. Monitors business controls for end to end process to ensure compliance and accuracy.
Provides guidance to internal team members and external suppliers to ensure the highest quality delivery of service in accordance with SLA's, business objectives and process business controls. Provides resolution to all pension cases that cannot be interpreted within plan rules by pension providers or require assistance and/or additional research or analytics. Partner with the required parties (HRS Payroll, C&B, Legal, HR) to deteremine solutions and communicates outcomes back to participants.
Leverage existing operational tools including Siebel, MOR, C-SAT, Quarterly Business Reviews, etc. to drive business results to meet organizational objectives. Ensure the appropriate Management Operating System is in place and exercised to enabel periodic reviews of perfomance results and continuous improvements.
Implementation of programs and changes:
Leads from HRS and provides support in the execution of projects, new program implementations, policy changes and policy harmonization for pension benefits in alignment with C&B business objectives. Leads the administration design and makes viable recommendations to integrate programs and / or changes in the HR Operating Model and while meeting budget and timing commitments. Serve as deep subject matter expert and or team member on assigned special projects.
Ensures that administrative resources, systems and processes including those of our supplier partners are optimized during transitions and ongoing operation.
Owns the execution of employee communications including self service content. Ensures periodic updates are done in a timelye fashion and per the program/ policy requirements.
Supports required data analytics for C&B COE as required.
Process improvements:
Analyzes delivery trends, provide recommendations and execute on process improvements to drive productivity and improved service delivery. Coaches supplier team on effective customer service best practices, utilizes Siebel and / or supplier owned analytics and CSAT in close partnership with suppliers to improve scores and identify continuous improvement opportunities. Supports HOS rollout and HOS initiatives as appropriate.
Challenges conventional thinking and identifies new programs, processes and/or services that will enhance the customer experience for delivered benefits services. Drives continuous process improvements to enhance customer experience and provide higher efficiencies of the administration processes.
Qualifications:
Bachelor Degree
7 years of profound full cycle pension benefits plan administration and supplier management experience
Strong English proficiency (speaking and writing)
Strong proficiency with regulatory requirements related to benefits administration.
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Motivated self-started that work independently under little instruction.
Excellent verbal and written communication.
Ability to manage multiple assignments and projects simultaneously;
Strong ability to manage a supplier.
Excellent computer skills, including Word, PowerPoint, Excel and PeopleSoft.
Exposure to large, complex benefits and service programs.
Proficiency with leveraging technology for communications and processes.
Strong analytical skills
"Want to know more about us? Please join us through Sina Weibo by @霍尼韦尔"
公司介绍
霍尼韦尔国际（Honeywell International）是一家多元化、高科技的先进制造企业。在全球，其业务涉及航空产品和服务，楼宇、家庭和工业控制技术、汽车产品、涡轮增压器、以及特殊材料。霍尼韦尔在上海设立了霍尼韦尔中国研发中心，致力于积极建立一流的本地研发能力，以便更有效地利用其全球领先的技术和创新实力，创造出满足中国客户和社会需求的更安全、更节能、更环保的产品和技术解决方案。 目前，霍尼韦尔四大业务集团均已落户中国，旗下所辖的所有业务部门的亚太总部也都已迁至中国，并在中国的多个城市设有30多家分公司和合资企业。
航空航天集团
作为全球航空航天技术的领先者，霍尼韦尔是世界各地6,000多个民用、商用和地区运输客户的供应商，帮助飞机制造商、航空公司、营运者和承包商提高效率和生产力，从而为乘客提供更为安全舒适的飞行体验。
自动化控制系统集团
霍尼韦尔自动化控制系统集团为客户提供整套的创新产品、解决方案和系统，从而打造更安全、更舒适、更节能的环境。
交通系统集团
霍尼韦尔交通系统集团由涡轮增压技术、汽车消费品和摩擦材料三大业务部门组成。从低油耗涡轮增压器、火花塞、自动过滤器到安全刹车材料，生产为轿车、卡车和其他交通工具增强性能和提高效率的系列动力产品。
特殊材料集团
霍尼韦尔特殊材料集团是为客户提供高性能特殊材料的全球领先企业。在中国，其产品包括用于空调和制冷的环保型制冷剂、节能隔热发泡剂、食品与药品包装的特殊薄膜、多用途的高级纤维、用于尼龙生产和肥料的树脂和化学品、用于半导体和显示器行业的电子材料、以及研究化学品等。
Honeywell International is diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. At present, Honeywell has its Honeywell Technology Solutions-China located in Shanghai. It is also dedicated to developing leading local research and development capabilities, so that it can leverage the global leadership in technology and innovation to support Chinese customers’ and society's specific needs in creating more energy efficient, safer, and environmentally friendly products and solutions. Today, all of Honeywell’s four Strategic Business Groups are represented in China, and all of them have relocated their Asia Pacific headquarters to China. Over the years, more than 30 subsidiaries and joint ventures have been set up in several cities across the country.
Aerospace
With more than 6,000 commercial, business and regional transport customers, Honeywell is a global aerospace leader. We make flying safer and more comfortable for passengers, and more efficient and productive for aircraft manufacturers, airlines, operators, military services, and defense and space contractors.
Automation & Control Solutions
Honeywell Automation and Control Solutions (ACS) offer a complete portfolio of innovative products, solutions and systems to create safer, more comfortable, more secure, and more energy efficient environments.
Transportation Systems
Transportation Systems comprises three businesses: Turbo Technologies, Consumer Products Group and Friction Material. From fuel-saving turbochargers, spark plugs and automotive filters to safety-enhancing brake materials, ice-fighters and emergency roadside accessories, Honeywell technologies enhance the performance, efficiency and appearance of vehicles around the world.
Specialty Materials
With an outstanding performance in the fields of environment, healthcare and safety, Honeywell Specialty Materials’ products in China include: environmentally friendlier refrigerants for air conditioning and refrigeration; blowing agents for energy efficient insulation; specialty films for food and pharmaceutical packaging; advanced fibers for armor and other applications; resins and chemicals for nylon production and fertilizer, electronic materials for semiconductor and display industries, and research chemicals.
航空航天集团
作为全球航空航天技术的领先者，霍尼韦尔是世界各地6,000多个民用、商用和地区运输客户的供应商，帮助飞机制造商、航空公司、营运者和承包商提高效率和生产力，从而为乘客提供更为安全舒适的飞行体验。
自动化控制系统集团
霍尼韦尔自动化控制系统集团为客户提供整套的创新产品、解决方案和系统，从而打造更安全、更舒适、更节能的环境。
交通系统集团
霍尼韦尔交通系统集团由涡轮增压技术、汽车消费品和摩擦材料三大业务部门组成。从低油耗涡轮增压器、火花塞、自动过滤器到安全刹车材料，生产为轿车、卡车和其他交通工具增强性能和提高效率的系列动力产品。
特殊材料集团
霍尼韦尔特殊材料集团是为客户提供高性能特殊材料的全球领先企业。在中国，其产品包括用于空调和制冷的环保型制冷剂、节能隔热发泡剂、食品与药品包装的特殊薄膜、多用途的高级纤维、用于尼龙生产和肥料的树脂和化学品、用于半导体和显示器行业的电子材料、以及研究化学品等。
Honeywell International is diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. At present, Honeywell has its Honeywell Technology Solutions-China located in Shanghai. It is also dedicated to developing leading local research and development capabilities, so that it can leverage the global leadership in technology and innovation to support Chinese customers’ and society's specific needs in creating more energy efficient, safer, and environmentally friendly products and solutions. Today, all of Honeywell’s four Strategic Business Groups are represented in China, and all of them have relocated their Asia Pacific headquarters to China. Over the years, more than 30 subsidiaries and joint ventures have been set up in several cities across the country.
Aerospace
With more than 6,000 commercial, business and regional transport customers, Honeywell is a global aerospace leader. We make flying safer and more comfortable for passengers, and more efficient and productive for aircraft manufacturers, airlines, operators, military services, and defense and space contractors.
Automation & Control Solutions
Honeywell Automation and Control Solutions (ACS) offer a complete portfolio of innovative products, solutions and systems to create safer, more comfortable, more secure, and more energy efficient environments.
Transportation Systems
Transportation Systems comprises three businesses: Turbo Technologies, Consumer Products Group and Friction Material. From fuel-saving turbochargers, spark plugs and automotive filters to safety-enhancing brake materials, ice-fighters and emergency roadside accessories, Honeywell technologies enhance the performance, efficiency and appearance of vehicles around the world.
Specialty Materials
With an outstanding performance in the fields of environment, healthcare and safety, Honeywell Specialty Materials’ products in China include: environmentally friendlier refrigerants for air conditioning and refrigeration; blowing agents for energy efficient insulation; specialty films for food and pharmaceutical packaging; advanced fibers for armor and other applications; resins and chemicals for nylon production and fertilizer, electronic materials for semiconductor and display industries, and research chemicals.