苏州招聘

City:777 Zhang Yang Road Pudong Shanghai China

职位描述
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
KEY RESPONSIBILITIES
Job Summary – (Role Summary)
• Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Essential Duties and Responsibilities – (Key Activities of the role)
• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Prepares for service by ensuring:
o Grooming is impeccable and in accordance with ICHG personal presentation standards
o Outlet equipment is clean
o Equipment is sorted and stored
o Glassware is polished
o Flatware is polished
o China is clean
o Waiter stations are prepared
o Cutlery is placed for buffet and table service
o Tables are set
o Reservations are read and familiarized
o Special occasions are ready
o Music is on
o Lighting is on
o Outlet is ready for service and guest comfort
• Carries out effective service by ensuring:
o Guests are greeted and seated
o Daily specials are explained and upsold
o Food orders are processed accurately
o Trays and tray jacks are effectively used
o Food orders are taken quickly
o Payment methods are handled accurately
o Working areas are cleaned and re-set quickly
o Bar is clean
o Used ashtrays are regularly cleaned
o Guests are conversed with in relation to the food and beverage products
• Carries out effective beverage service by ensuring:
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o Promoting and selling cocktails to guests
o Making and presenting cocktails
o Coffee and tea is served hot and in accordance with standard
• Take appropriate action to resolve guest complaints
• Food and beverage stock is stored in relation to hotel procedures
• Performs related duties and special projects as assigned
职位资格和技能
Ideally, you'll have:
REQUIRED QUALIFICATIONS
资格
Required Skills –
技能要求
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
• Able to read and write English
能够读写英语。
Qualifications –
学历
• High School.
高中学历
Experience –
经历
• Food service experience with general knowledge of restaurant operations preferred.
拥有食品服务经验并具有餐厅运营的一般性知识者优先考虑。
In return, we'll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself.
So what's your passion? Please get in touch and tell us how you can bring your individual skills to IHG.
To find out more about us and apply for this or any other jobs with IHG please contact us at www.ihg.jobs

我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。

现在就递上你的简历，申请你在洲际的职业生涯！