苏州招聘

Student Experience Manager, Business School

The Student Experience Manager is responsible for supporting MBA programmes and Executive Education, and is part of the School Management team. He or she is primarily responsible for enhancing the student and programme participant experience, which starts at the point of enquiry and continues to graduation, through the provision of excellent service, innovative programme design, and a learning and teaching experience of the highest standard. The Student Experience Manager reports to the School Manager, with additional reporting line to the Programme Director(s).

Responsibilities include:

1. To support the Programme Directors in communicating with faculty to encourage innovation and quality in programme design and delivery according to best practice.

2. To set high expectations for student service, ensuring all participants understand their individual professional roles in delivering programme objectives

3. To support the Programme Director and the Marketing Team in the execution the programme marketing strategy, including events management

4. To keep abreast of competition, innovation and changes affecting the Education sector, and the programmes’ customers and to communicate these to the Programme Director and the Marketing Manager

5. To work with Programmes Directors to identify key markets, and develop strategies to exploit market opportunities

6. To liaise with Directors and Heads of Group and other offices to ensure the programmes are adequately and appropriately resourced.

7. To deliver a first-line advising service to students, referring students to their Academic Adviser, or specialised or academic support as appropriate.

8. To manage induction processes for incoming students, including direct entrants, transfers from partners and international exchange students.

9. To work with various offices to ensure a smooth transition from inquiry/admissions process to orientation, induction, module registration, satisfaction through excellent service, student support, graduation, assessment and examinations.

10.To provide support for alumni relations and work placements, and to ensure students receive seamless support from School and university teams

11. To understand the varying needs of the different external customer groups (applicants, clients, alumni, managers and organisations) and internal customers and to communicate this understanding to those engaged in the delivery of the programme to ensure satisfaction

12. To liaise with School officers, Directors and Registry and other offices to ensure programme schedules/timetabling and assessment processes are effectively delivered and in accordance with university and school policies, and necessary resources are allocated

13. To work with the Programme Directors and the International Student and Recruitment Support team to encourage and facilitate the exchange of students with international partner institutions.

14. To support the Programme Director to identify and manage dependencies, issues and risks for all aspects of the programme delivery, and define clear communication and escalation processes to manage these.

15. To ensure effective and efficient use of SITS and other information systems across all aspects of the programme.

16. To be responsible for data collection, report preparation and action plans for the programme arising from quality audits and accreditation activities, including annual programme review and other strategic reviews, in support of the Programme Director

17. To work with the Programme Director, the School Learning and Teaching Committee and the Programme Management and Quality Assurance office to ensure all aspects of the School’s assurance of learning and quality assurance processes are operational and effective, including student feedback systems and processes

18. To provide support to key programme committees and work groups, including Board of Studies

19. To build strong networks within the School and across the University to facilitate the dissemination of best practice and team working

20. To ensure compliance with University policies / procedures and regulations

21. To take on other school and university responsibilities, as assigned, for example supporting MSc programmes, commensurate with the grade and nature of the post

Job requirements

1. Availability to work outside of regular hours, particularly evenings and weekends

2. Occasional travel, national and/or international, may be required

Qualifications

1. Masters degree plus four years of relevant work experience, MBA is desirable.

2. Substantial and relevant management experience, in the public or private sector; experience of managing MBA and/or Executive Education programmes is an asset

3. Excellent interpersonal and networking skills

4. Excellent writing, communication and presentation skills in both English and Chinese

5. Knowledge of HE sector quality assurance and accreditation processes is an asset

6. Service-oriented focus, very attuned to customer requirements and demands

7. Ability to manage projects and multiple, shifting deadlines

How to apply

To apply for the position, please visit the following website and apply online before the closing date: http://hr.xjtlu.edu.cn/ . You need to register and then login to complete each part of the application process, including Basic Information, Cover Letter, Job Title and Reference and Equal Opportunities Form. Remember to attach your CV when completing the Basic Information form, and the covering letter (in English) should outline your interest in the post and explain how you meet the criteria.

西交利物浦大学坐落在素有“人间天堂”之称的苏州，这座文化名城至今仍坐落在春秋战国期间的原址上。仍然保持着“水陆平行，河街相邻”的双棋盘格局和粉墙黛瓦、小桥流水的古朴风貌。古城数千年的历史，给后人留下了大量的珍贵文化遗产，其中又以园林为著称，拙政园、留园、网师园等九处名胜古迹被列为世界文化遗产。今天的苏州不仅保留了它悠久文化传统，同时又是一个与时俱进的、对世界开放的现代化城市。近年来它的国民经济总产值以将近15%年增长率快速发展。苏州的GDP仅次于上海、北京和广州。
西交利物浦大学是苏州进一步对外开放和教育全球化的产物。苏州及周边地区经济的高速发展吸引了两所世界名校——中国西安交通大学和英国利物浦大学。它们作为母校在苏州工业园区独墅湖高教区合作创办一所以理、工、管起步的国际型大学。这也是国内一所由教育部批准中外“强强”合作的大学。它的愿景是研究导向、独具特色、世界认可的中国大学和中国土地上的国际大学。它旨在培养具有国际视野和竞争力的高级技术和管理人才；积极为经济和社会发展提供科技和管理服务；在人类面临严重生存挑战的领域有特色地开展研究；探索高等教育新模式，影响中国甚至世界的教育发展。
西交利物浦大学建校于中国—新加坡苏州工业园区，这所学校将在悠久浓郁的文化传统与世界罕有的高速经济发展并存共生的美好环境中成长。
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