苏州招聘

Job Purpose:
This position is responsible for assisting IT manager to provide an efficient and effective IT service to the business in China and improve troubleshooting efficiency and user satisfaction.
Due to the 24/7 nature of our business operation, this role requires the provision of services outside of standard operating hours in the case of outages (phone, internet, emails) and operations.
Position Responsibilities:

? Support and troubleshoot problems related with IT hardware (desktop, laptop printer and fax...), Software (Microsoft environments), email and telephone.
? Improve troubleshooting efficiency and User satisfaction, summarize troubleshooting experience and documents, training IT Helpdesk staff regularly.
? Assist IT manager to participate in implement new global, regional and local IT project (on time, under budget, quality control, scope control…)
? Responsible for management and maintenance of network (timely network troubleshooting, draft network emergency plan, prevent network trouble and reduce the impact of network trouble), ensure network security to meet group request and IT audit.
? Responsible for maintenance of local Avaya call centre system, cooperate with US telephony team to make troubleshooting and to meet local business requirement.
? Responsible for maintenance of antivirus system, periodically check and monitor antivirus updates; clean infected computers of viruses and report to IT manager.
? Execute company IT policy such as Internet usage control, authorized download, software license monitoring etc.
? Responsible for management of IT Asset, periodic check IT hardware and software license inventory, ensure its accuracy.
? 24x7 on call for any case of problems and critical support

Education & Experience

? IT Education (Bachelor-level degree)
? At least 3 years of experience of relevant experience in a similar working environment (most likely SME)
? Good level of English (spoken/written)
? Able to manage small IT project (up to 40 days).
? Cisco Certified Network Professional (CCNP) would be a plus
? Microsoft Certified Systems Engineer (MCSE) preferred

Competencies- Leadership Framework


? Good general IT knowledge
? Able to run the day-to-day operations
? Good autonomy
? Good reporting skills
? Good Team work and service consciousness
? Results driven

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安盛援助在救援服务行业积累了50年的成功经验，在全球范围内，为客户提供紧急援助服务，及日常生活方面的各项服务。除汽车救援，家居援助服务，旅行援助等传统服务外，安盛援助已将业务范围扩展到健康医疗，国内救援以及个人服务等更广泛的领域，在全球范围内赢得了个人及企业客户的青睐。

不论何时何地，安盛援助全球24小时的急难援助网络将随时向您伸出援助之手。