Tourist Information Center Manager（游客中心经理）
唯泰精品购物村（苏州）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：奢侈品/收藏品/工艺品/珠宝
职位信息
- 发布日期：2013-12-29
- 工作地点：苏州-工业园区
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语熟练
普通话熟练 - 职位类别：礼仪/迎宾 宾客服务经理
职位描述
POSITION SUMMARY:
This role oversees the daily operation of a guest facing information and retail services business.
We are looking for an international, experienced SZVC Manager who is comfortable working in a fast paced, entrepreneurial environment with good commercial instincts, common sense, and ability to ask the right questions. This person will be responsible for providing effective and inspirational leadership to the SZVC Team, setting clear direction and providing feedback and support to enable great levels of engagement, commitment and performance.
KEY RESPONSIBILITIES:
Hospitality
?Ensure that the SZVC Team offers standards of excellence in the welcome and customer care of all domestic and international guests.
?Contribute in shaping and establishing critical Hospitality/Service measures ensuring that the team understands these standards and the part they play in delivering on these.
?To grow sales and profitability of Gift Card, Shopping Collection service, Valet and B2B services.
?Identify opportunities for the introduction of new guest services and ensure their successful implementation and execution.
?Attend Monthly Store Managers meetings and weekly Retail & Marketing Coordination meetings in order to internally communicate and review the implementation of upcoming events
?Supervise, train and ensure the SZVC Team on Village retail practises/standards, know-how and brand awareness.
?Extend hospitality and ensure services are timely and efficiently delivered to brands headquarters and brands’ store teams.
Tourism
?Promote a Sustainable Tourism Programme, including the widest possible use of public transport and other “green initiatives”.
?Support and meet Value Retail’s Tourism and Marketing objectives as defined and agreed in the annual promotional calendar.
?Promote Suzhou Town Centre as a visitor destination and enhance the local network by building relationships for the BVC with local businesses and stakeholders.
?Promote local events, attractions and businesses and ensure regular familiarisation trips take place for all of the team.
?Work with other Value Retail visitor centres in Europe and in China to exchange best practice initiatives and tourism opportunities.
?Supervise the collection and management of key retail, tourism and marketing data, produce timely and accurate reports in accordance with Value Retail and Tourism requirements.
?Maintain a full and varied stock of Tourism and Marketing materials provided to visitors free of charge (leaflets and brochures).
People Management
?Consistently manage and review the performance & development of the team.
?Identify resourcing risks and opportunities, managing this through effective succession & resource planning and development.
?Actively promote, recognise and reward great performance.
VIP Groups & Events Coordination Support
Support the Marketing & Retail teams to develop powerful communication for its four primary audiences: current customers, potential customers, brands and key opinion leaders, with the following main objectives:
?Create awareness of Suzhou Village shopping experience among specifically-targeted groups of customers (high net worth, celebrities or well-connected tourism partners etc.):
?Increase average sales per customer by leveraging the VIP customers as advocates amongst their personal network (family, friends, work, school)
?Focus events at low peak times: during the weekdays and school/holiday terms
?Develop contacts to target VIP’s groups and corporate groups in China, i.e. target private schools, ladies’/MICE networking groups, spa and golf clubs, networks of high net-worth individuals, etc.
?Work with colleagues to develop existing partnerships to reach premium databases such as the corporate database at Airlines, Spa and Golf membership at regional 4-5 star hotels and concierge groups.
?Assist colleagues to provide hospitality for specific activities such as Tourism, PR and Community.
?Deliver hospitality to the highest standards in the following ways:
?Refine and enhance the VIP day formula/package (content to be determined)
?Increase VIP customer targeted offers by working with the marketing and retail teams to provide a range of exclusive brand specific discounts.
?Organise goodie bags and items for the year
?Manage the VIP programme meeting room calendar with Reception and the Marketing & Retail Assistants. Ensure all bookings are in the calendar and all external ambassadors are updated when bookings are entered
BACKGROUND & SKILLS:
?Experience in a premium environment or market leading tourism destination.
?Demonstrated capacity to work with an agile and open mind in a complex and multinational work environment alongside talented and strong-minded colleagues.
?A good critical thinker who has the drive, energy and ideas to bring to the role.
?A successful career defined by a Tourism & Hospitality background.
?Strong commercial acumen and the ability to deliver at a strategic level, with sound analytical insights.
?Experience of sales in a Tourism/Retail setting, with the ability to motivate and drive team performance.
?Demonstrable track record of effective people management.
?Operates both operationally and strategically, as required.
?Excellent verbal, written, interpersonal & communication skills, delivering with impact & influence.
?Flexibility in terms of working hours & pattern (including weekends and public Holidays).
This role oversees the daily operation of a guest facing information and retail services business.
We are looking for an international, experienced SZVC Manager who is comfortable working in a fast paced, entrepreneurial environment with good commercial instincts, common sense, and ability to ask the right questions. This person will be responsible for providing effective and inspirational leadership to the SZVC Team, setting clear direction and providing feedback and support to enable great levels of engagement, commitment and performance.
KEY RESPONSIBILITIES:
Hospitality
?Ensure that the SZVC Team offers standards of excellence in the welcome and customer care of all domestic and international guests.
?Contribute in shaping and establishing critical Hospitality/Service measures ensuring that the team understands these standards and the part they play in delivering on these.
?To grow sales and profitability of Gift Card, Shopping Collection service, Valet and B2B services.
?Identify opportunities for the introduction of new guest services and ensure their successful implementation and execution.
?Attend Monthly Store Managers meetings and weekly Retail & Marketing Coordination meetings in order to internally communicate and review the implementation of upcoming events
?Supervise, train and ensure the SZVC Team on Village retail practises/standards, know-how and brand awareness.
?Extend hospitality and ensure services are timely and efficiently delivered to brands headquarters and brands’ store teams.
Tourism
?Promote a Sustainable Tourism Programme, including the widest possible use of public transport and other “green initiatives”.
?Support and meet Value Retail’s Tourism and Marketing objectives as defined and agreed in the annual promotional calendar.
?Promote Suzhou Town Centre as a visitor destination and enhance the local network by building relationships for the BVC with local businesses and stakeholders.
?Promote local events, attractions and businesses and ensure regular familiarisation trips take place for all of the team.
?Work with other Value Retail visitor centres in Europe and in China to exchange best practice initiatives and tourism opportunities.
?Supervise the collection and management of key retail, tourism and marketing data, produce timely and accurate reports in accordance with Value Retail and Tourism requirements.
?Maintain a full and varied stock of Tourism and Marketing materials provided to visitors free of charge (leaflets and brochures).
People Management
?Consistently manage and review the performance & development of the team.
?Identify resourcing risks and opportunities, managing this through effective succession & resource planning and development.
?Actively promote, recognise and reward great performance.
VIP Groups & Events Coordination Support
Support the Marketing & Retail teams to develop powerful communication for its four primary audiences: current customers, potential customers, brands and key opinion leaders, with the following main objectives:
?Create awareness of Suzhou Village shopping experience among specifically-targeted groups of customers (high net worth, celebrities or well-connected tourism partners etc.):
?Increase average sales per customer by leveraging the VIP customers as advocates amongst their personal network (family, friends, work, school)
?Focus events at low peak times: during the weekdays and school/holiday terms
?Develop contacts to target VIP’s groups and corporate groups in China, i.e. target private schools, ladies’/MICE networking groups, spa and golf clubs, networks of high net-worth individuals, etc.
?Work with colleagues to develop existing partnerships to reach premium databases such as the corporate database at Airlines, Spa and Golf membership at regional 4-5 star hotels and concierge groups.
?Assist colleagues to provide hospitality for specific activities such as Tourism, PR and Community.
?Deliver hospitality to the highest standards in the following ways:
?Refine and enhance the VIP day formula/package (content to be determined)
?Increase VIP customer targeted offers by working with the marketing and retail teams to provide a range of exclusive brand specific discounts.
?Organise goodie bags and items for the year
?Manage the VIP programme meeting room calendar with Reception and the Marketing & Retail Assistants. Ensure all bookings are in the calendar and all external ambassadors are updated when bookings are entered
BACKGROUND & SKILLS:
?Experience in a premium environment or market leading tourism destination.
?Demonstrated capacity to work with an agile and open mind in a complex and multinational work environment alongside talented and strong-minded colleagues.
?A good critical thinker who has the drive, energy and ideas to bring to the role.
?A successful career defined by a Tourism & Hospitality background.
?Strong commercial acumen and the ability to deliver at a strategic level, with sound analytical insights.
?Experience of sales in a Tourism/Retail setting, with the ability to motivate and drive team performance.
?Demonstrable track record of effective people management.
?Operates both operationally and strategically, as required.
?Excellent verbal, written, interpersonal & communication skills, delivering with impact & influence.
?Flexibility in terms of working hours & pattern (including weekends and public Holidays).
公司介绍
唯泰——奢侈品零售业的传奇缔造者
唯泰集团（Value Retail）是欧洲九大购物村的开发商和运营商。其***的特色是将旅游与购物的体验相结合，让顾客享受到无与伦比的奢华体验式购物。
品牌传奇
唯泰集团成立于1992年，它的***家购物村——英国伦敦的Bicester Village（比斯特购物村）于1995年开幕，并一举成为全球最成功的购物中心，更是也是80%中国旅英游客的必去之处。在此之前，比斯特只是一个默默无闻的小市镇和英军仓库所在地。而今，许多名流都热衷于到比斯特享受时尚、美食和美景。
比斯特购物村是传统零售业的革命先锋。在它开业之前，全世界最具盈利价值的商场无不坐落于都市的中心地带。而距伦敦87公里的比斯特购物村开业后，其每平米的销售额超过了13,000英镑，一举成为了世界上每平方米销售业绩***的零售购物中心。它把购物与旅游融为一体，开创了创新经营模式的先河。比斯特购物村所取得的成就源于与高端奢侈品牌的强强联手，其精致非凡的美食与各种文艺活动更为比斯特锦上添花，使之成为全欧洲最热门的必去景点。
唯泰在欧洲的九大购物村
自从比斯特购物村开始营业起，唯泰又陆续开张了八家购物村：爱尔兰都柏林的Kildare Village （可尔代尔购物村）；法国巴黎的La Vallée Village （山谷购物村）；西班牙马德里的Las Rozas Village （拉斯咯扎斯购物村）；西班牙巴塞罗那的La Roca Village （罗卡购物村）； 意大利米兰的Fidenza Village （菲登扎购物村）；布鲁塞尔/安特卫普/科隆的Maasmechelen Village （马斯梅克林购物村）；法兰克福的Wertheim Village （威尔特海姆购物村）以及德国慕尼黑的Ingolstadt Village （因戈尔施塔特购物村）。它们各具风情，有着自己独树一帜的文化和故事，而每个购物村的选址无不是欧洲历史文化名城，这更让它们成为游客梦寐以求、不可错过的旅游胜地。
唯泰的经营理念是让旗下的每个购物中心成为一个汇聚故事的平台，独立构思、独立取材，并争取让每位顾客都能成为这些故事中的角色。唯泰旗下的购物村虽然各具风姿，但目标都是要把购物与旅游和娱乐结合在一起，使购物环境浪漫而唯美，成为一个远离城市喧嚣的世外桃源。
体验式购物
由唯泰创造和运营的“体验式购物”是一种创新的购物理念，也是唯泰能够独领风骚的诀窍所在。
一次经历的难忘与否在于其独特的过程与回味，因此唯泰在旗下的购物村中常年举办与时尚、艺术、文化相关的展览或演出，邀请世界级的创意人士参与，将艺术人文气息融入度假和购物体验之中。于是，购物村变成游览胜地，购物体验妙趣横生。离开时，来客们不仅购物袋里满载而归，而且精神上亦有所收获。
唯泰在中国
唯泰锐意把独树一帜的“体验式购物”带到中国，计划在上海、北京、广州和香港等中国大型城市开发精品购物村。未来二十年，唯泰预计会在向中国投资十亿美金，打造六个精品旅游购物村。
由比斯特购物村的策划团队在中国打造的首家精品旅游购物村将设于历史文化名城苏州的阳澄湖半岛上，取名为“奕欧来”。唯泰集团主席斯科特.马尔金（Scott Malkin）曾这样描述比斯特购物村：“它拥有世界***品牌的非当季产品，是购物者的天堂。”
唯泰中国首席执行官马克.伊斯莱尔（Mark Israel）表示：“奕欧来苏州的建筑会比我们在欧洲的购物村更加美伦美奂，因为中国顾客的要求越来越高，品味也越来越考究。在欧洲，我们经营包括比斯特在内的九大购物村，汲取了很多经验和教训，这些全部成了兴建奕欧来苏州、为中国顾客打造全新购物体验的基石。”
奕欧来苏州专为文娱项目辟出了多个展览点。这展览点有的是现场演出，有的是LED荧屏。意大利资深策展人乐大豆（Davide Quadrio）将领衔执导一系列精彩的表演和动画。我们将与才华横溢的全球创意人士合作，带来独具匠心的现场演出及特别展览。此外，我们已经和一些时尚设计新星建立起合作关系，填补他们未能在苏州开设专卖店的遗憾。这些设计师的作品将在一些专为展示创意的店面中销售。另一方面，为了加强与当地社区的联系，唯泰还将与苏州丝绸博物馆、昆曲剧团以及本地的设计产业合作，创造出新颖的文艺娱乐活动。
奕欧来苏州在承袭比斯特购物村优秀传统的同时，百尺竿头，更进一步。她的一砖一瓦都注入了“奕”之精神，漫步在其中，可以悠然自得地欣赏她光彩照人的精品商店、欧陆风格的奢华氛围以及融会了艺术人文气息的娱乐项目。
请登陆官方网站www.yioulai.com或关注微博官方帐号“奕欧来”weibo.com/yioulai以获取更多资讯。
奕欧来苏州精品购物村营业时间：
周一至周五：10am-8pm
周六至周日: 9am-9pm
众多奢侈品牌招聘尽在“奕欧来”苏州--前程无忧专属招聘平台vrc.51job.com，诚邀你的加盟！
唯泰集团（Value Retail）是欧洲九大购物村的开发商和运营商。其***的特色是将旅游与购物的体验相结合，让顾客享受到无与伦比的奢华体验式购物。
品牌传奇
唯泰集团成立于1992年，它的***家购物村——英国伦敦的Bicester Village（比斯特购物村）于1995年开幕，并一举成为全球最成功的购物中心，更是也是80%中国旅英游客的必去之处。在此之前，比斯特只是一个默默无闻的小市镇和英军仓库所在地。而今，许多名流都热衷于到比斯特享受时尚、美食和美景。
比斯特购物村是传统零售业的革命先锋。在它开业之前，全世界最具盈利价值的商场无不坐落于都市的中心地带。而距伦敦87公里的比斯特购物村开业后，其每平米的销售额超过了13,000英镑，一举成为了世界上每平方米销售业绩***的零售购物中心。它把购物与旅游融为一体，开创了创新经营模式的先河。比斯特购物村所取得的成就源于与高端奢侈品牌的强强联手，其精致非凡的美食与各种文艺活动更为比斯特锦上添花，使之成为全欧洲最热门的必去景点。
唯泰在欧洲的九大购物村
自从比斯特购物村开始营业起，唯泰又陆续开张了八家购物村：爱尔兰都柏林的Kildare Village （可尔代尔购物村）；法国巴黎的La Vallée Village （山谷购物村）；西班牙马德里的Las Rozas Village （拉斯咯扎斯购物村）；西班牙巴塞罗那的La Roca Village （罗卡购物村）； 意大利米兰的Fidenza Village （菲登扎购物村）；布鲁塞尔/安特卫普/科隆的Maasmechelen Village （马斯梅克林购物村）；法兰克福的Wertheim Village （威尔特海姆购物村）以及德国慕尼黑的Ingolstadt Village （因戈尔施塔特购物村）。它们各具风情，有着自己独树一帜的文化和故事，而每个购物村的选址无不是欧洲历史文化名城，这更让它们成为游客梦寐以求、不可错过的旅游胜地。
唯泰的经营理念是让旗下的每个购物中心成为一个汇聚故事的平台，独立构思、独立取材，并争取让每位顾客都能成为这些故事中的角色。唯泰旗下的购物村虽然各具风姿，但目标都是要把购物与旅游和娱乐结合在一起，使购物环境浪漫而唯美，成为一个远离城市喧嚣的世外桃源。
体验式购物
由唯泰创造和运营的“体验式购物”是一种创新的购物理念，也是唯泰能够独领风骚的诀窍所在。
一次经历的难忘与否在于其独特的过程与回味，因此唯泰在旗下的购物村中常年举办与时尚、艺术、文化相关的展览或演出，邀请世界级的创意人士参与，将艺术人文气息融入度假和购物体验之中。于是，购物村变成游览胜地，购物体验妙趣横生。离开时，来客们不仅购物袋里满载而归，而且精神上亦有所收获。
唯泰在中国
唯泰锐意把独树一帜的“体验式购物”带到中国，计划在上海、北京、广州和香港等中国大型城市开发精品购物村。未来二十年，唯泰预计会在向中国投资十亿美金，打造六个精品旅游购物村。
由比斯特购物村的策划团队在中国打造的首家精品旅游购物村将设于历史文化名城苏州的阳澄湖半岛上，取名为“奕欧来”。唯泰集团主席斯科特.马尔金（Scott Malkin）曾这样描述比斯特购物村：“它拥有世界***品牌的非当季产品，是购物者的天堂。”
唯泰中国首席执行官马克.伊斯莱尔（Mark Israel）表示：“奕欧来苏州的建筑会比我们在欧洲的购物村更加美伦美奂，因为中国顾客的要求越来越高，品味也越来越考究。在欧洲，我们经营包括比斯特在内的九大购物村，汲取了很多经验和教训，这些全部成了兴建奕欧来苏州、为中国顾客打造全新购物体验的基石。”
奕欧来苏州专为文娱项目辟出了多个展览点。这展览点有的是现场演出，有的是LED荧屏。意大利资深策展人乐大豆（Davide Quadrio）将领衔执导一系列精彩的表演和动画。我们将与才华横溢的全球创意人士合作，带来独具匠心的现场演出及特别展览。此外，我们已经和一些时尚设计新星建立起合作关系，填补他们未能在苏州开设专卖店的遗憾。这些设计师的作品将在一些专为展示创意的店面中销售。另一方面，为了加强与当地社区的联系，唯泰还将与苏州丝绸博物馆、昆曲剧团以及本地的设计产业合作，创造出新颖的文艺娱乐活动。
奕欧来苏州在承袭比斯特购物村优秀传统的同时，百尺竿头，更进一步。她的一砖一瓦都注入了“奕”之精神，漫步在其中，可以悠然自得地欣赏她光彩照人的精品商店、欧陆风格的奢华氛围以及融会了艺术人文气息的娱乐项目。
请登陆官方网站www.yioulai.com或关注微博官方帐号“奕欧来”weibo.com/yioulai以获取更多资讯。
奕欧来苏州精品购物村营业时间：
周一至周五：10am-8pm
周六至周日: 9am-9pm
众多奢侈品牌招聘尽在“奕欧来”苏州--前程无忧专属招聘平台vrc.51job.com，诚邀你的加盟！
联系方式
- 公司地址：地址：span迪士尼