苏州招聘

Job Description: PRE Operations Manager – Cluster GCH
Organizational context
The Philips Real Estate (PRE) organization carries a worldwide responsibility for all company real estate issues and Facility Management related services. To allow for managing this responsibility, the PRE organization is structured around services and programs that are delivered by Service Lines following the RE life cycle. The Service Lines are responsible for the implementation of these programs and their operation. This includes deployment of global policies, guidelines and programs, such as Total Facility Management (TFM), Work Place Innovation and Portfolio Planning.

The Service Line Operations Management has organized the delivery of the majority of their services through strategic partnerships with Service Providers. Within the Service Line Operations Management (OM), the Operations Manager – Cluster Greater China (a.ka. Cluster Operations Manager) is responsible for the service delivery to all the buildings in a cluster of countries (a.k.a. markets) and is key in managing the implementation of Philips Real Estate programs and the ongoing operations of the TFM program, including budget, resources and the relationship between business and the TFM service provider.

Such is executed at site, country and regional level, whereas focus shifts from tactical to strategic as the span of control increases. Strategic management of the program includes stakeholders relations, the alignment of the Operations organizations services (including the Service Provider) with short and long term business requirements and the integration of complementary PRE initiatives. Strategic management also extends to the proactive development and management of initiatives with PGP such as energy purchasing. In short: the cooperation with other internal stakeholders and Philips General Purchasing is crucial.

This is confidential information not to go outside!!

The Cluster Operations Manager has a single (solid) reporting responsibility to the Operations Manager APAC. The Business Partner will be the co-assessor for the Cluster Operations Manager.

Development
Philips Real Estate, the services delivery as a whole and the TFM service providers are still developing and maturing. The ambition has been well described, and accordingly PRE is going through some major changes just now. To realize this ambition, the Cluster Operations Managers are key.
The job is graded at CG80.
KAR’s
Scope
1. Full OM service scope: Site Management Services, Building Services (Repair, Maintenance, Cleaning), Interface Services (Moves, Reception), Employee Services (Vending, Wellness), Industrial Services (Industrial Waste)
2. Regional scope: Greater China
3. End scope will be above 60 buildings, 300k square meters and 36M€ building costs
Customer Relation Management
1. Engages with and influences dispersed and culturally diverse stakeholders, ensuring an appropriate level of customer / stakeholder intimacy on site level.
2. Reviews and approves work in order to assure a quality outcome for high customer satisfaction
3. Optimizes real estate portfolio in the cluster by meeting people-to-seat ratios, space utilization requirements, vacancy levels and cost constraints
4. Finds appropriate balance between requirements for global consistency and national practice variation
Strategic Partner (Service Provider) Management
1. Proactively manages Strategic Partner for the cluster
2. Ensures that Strategic Partner defines, leads and optimizes adequate supporting and continuous improvement processes
3. Works with Strategic Partner to control Non-Core spend and any required building dilapidations at end of lease.
Performance Management
1. Full responsibility for the P&L of the cluster, covering all major costlements
2. Measures and guards customer satisfaction at cluster / country level.
3. Ensures the implementation of PRE policies and strategy
4. Is actively challenging the other clusters in the region.
Required skills
1. Contract / supplier management skills
a. Confidence to communicate at all levels within and outside the organization
b. In a Business Process Outsourcing (long term) environment
c. Being able to manage performance based on dashboards
2. Change management skills in a decentralized organization
a. Showing high level of organization sensitivity
b. Effective influencing of local decision making processes
3. Project management skills
a. Multi-tasking ability and strong priority management skills
b. Team player with the ability to build relationships overseas to achieve successful results
4. Personal
a. Technical affinity. Real Estate / FM background preferred
b. Excellent communication skills in English, both in writing and verbal
c. Solid financial skills
d. High personal integrity
e. Cultural sensitivity
f. High stress resistance

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        在飞利浦，每一个人，都至关重要。这是我们始终坚持的信念。在飞利浦，你将用数字化驱动有意义的创新，积极影响自己与数十亿人的生活，践行改善人类生活的使命。我们全心营造多元包容的工作环境，平等互助的工作氛围，让你的独特之处得到充分尊重和欣赏，鼓励你释放真我，以梦为马，不负韶华。本着 “立足中国，辐射全球” 的理念，我们通过布局广泛的业务线，为你带来广阔的平台、丰富的学习资源、多样的内部发展机会，助你成为具备全球化视野和本土深度的一专多能复合型稀缺人才。

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