Power Seller Account Manager
亿贝管理（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2014-02-20
- 工作地点：上海-浦东新区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术)
职位描述
Specific Responsibilities
? Manage 150-250 eBay power sellers in China, responsible for solving their day-to-day issues and requests
? Closely monitor the managed sellers’ performance on item quality, policy compliance, trading behaviors, shipping efficiency, and sales trend.
? Drive sustainable business growth for high quality China sellers and help to maintain a healthy power seller community
? Support high performing sellers to become trustworthy top sellers and promote them to the top sellers club
? Build and maintain rapport with the power sellers, provide education on selling skills, best trading practices, business strategy, etc.
Experience and Qualification
? Bachelor degree or higher in Business, Economics, Management or related is preferred
? 2+ years working experience in customer service, account management, or sales related positions
? Experience in e-commerce, online trading, Internet, import and export, logistics is highly preferred
? Fluency in Mandarin and English, Cantonese is a plus
Other Competencies
? Customer first and service mindset
? Excellent interpersonal and communication skills, ability to deal with a variety of people
? Self-disciplined and able to learn and work with minimal supervision
? Strong influencing and negotiation skills
? Open minded and innovative
? Good team player and willing to take initiatives
? Hands-on, result driven and process oriented
? Manage 150-250 eBay power sellers in China, responsible for solving their day-to-day issues and requests
? Closely monitor the managed sellers’ performance on item quality, policy compliance, trading behaviors, shipping efficiency, and sales trend.
? Drive sustainable business growth for high quality China sellers and help to maintain a healthy power seller community
? Support high performing sellers to become trustworthy top sellers and promote them to the top sellers club
? Build and maintain rapport with the power sellers, provide education on selling skills, best trading practices, business strategy, etc.
Experience and Qualification
? Bachelor degree or higher in Business, Economics, Management or related is preferred
? 2+ years working experience in customer service, account management, or sales related positions
? Experience in e-commerce, online trading, Internet, import and export, logistics is highly preferred
? Fluency in Mandarin and English, Cantonese is a plus
Other Competencies
? Customer first and service mindset
? Excellent interpersonal and communication skills, ability to deal with a variety of people
? Self-disciplined and able to learn and work with minimal supervision
? Strong influencing and negotiation skills
? Open minded and innovative
? Good team player and willing to take initiatives
? Hands-on, result driven and process oriented
公司介绍
eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************
联系方式
- Email：jiayazhou@ebay.com
- 公司地址：地址：span西藏中路268号来福士广场16层