苏州招聘

Responsibilities:
-Be an advocate and an expert in the games your team is supporting and act as a point of contact for your team in game related questions
-Escalate any game/localisation bugs directly to the US studios; provide feedback on player satisfaction and suggestions for improvement
-Support and advise partner sites supporting Zynga games on best practices
-Proactively handle contacts in times of extreme volumes or staff shortages
-Strive to maximize consumer satisfaction and assist team in solving issues in a way that balances the needs of the consumer and the business
-Conduct regular team meetings and one-to-one meetings to ensure team understands current team/game status and performance
-Review team's performance and follow up on action or improvement plans for all team members based on all available reporting-regularly provide feedback to CSM on findings and progress
-Deliver coaching and other developmental activities that are tailored to the needs of the individual
-Ensure a healthy, motivated and positive team environment, addressing issues and providing feedback where necessary in a timely manner
-Proactively manage sickness and productivity, behavioral and disciplinary issues, seeking guidance from CSM and HR as appropriate
-Ensure team members adhere to designated schedules (start/finish, break and training times)
-Ensure PDP’s are in place for all team members and are reviewed regularly-provide support in line with individual and business needs
-Be a role model by adhering to and living our company values lead by example

赛科斯企业有限公司（纳斯达克股市代码：SYKE）是全球领先的提供客户关系管理服务的外包商，我们为《财富》1000强中的许多知名企业提供一整套全球范围内的客户关系管理服务，这些企业来自于通讯、技术、金融、医疗保健和运输等领域。我们一整套的客户服务方案可以帮助客户获得、服务、留住其顾客，并加强他们与顾客之间的联系。在美国、加拿大、欧洲、拉丁美洲、亚洲和非洲的许多地方，我们已建立了全球范围的客户关系管理中心。
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心***的服务外包商之一，在上海、常熟和广州三地管理着超过2000坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、俄语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。
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