苏州招聘

Deputy Property Manager
Responsibilities:
? participate the management regular meeting; report to superior about the department’s service and management work; and listen to work arrangement;
? hold daily department regular meeting; convey superior’s instructions to junior staffs; arrange work for each position in department daily;
? take charge for organizing handover of building and project acceptance;
? execute site supervising; and insist on management by walking around; make daily patrol at building public area and peripheral area; and solve problems timely to ensure that high quality and efficient services are provided for tenants;
? set, implement, and revise the work responsibility, work procedure and holiday arrangement for each position in department; reasonably use manpower to meet the purpose of high efficiency, saving energy and good service;
? coordinate the relationship with customer, street bureau (neighborhood committee), police station and premise bureau etc.;
? handle the suggestions from tenants, and coordinate to solve the tenants’ complains;
? strengthen staffs’ safety education, and enhance safety consciousness; supervise, inspect, implement all execution work of safety regulations, and find out various unsafe risks, and make related measures; well arrange safety, fireproof, anti-theft work; in case of emergency, organize department to evacuate customers;
? review the implementation for building regulations; make punishment to violator according to related regulations; fill punishment sheet and sent for approval;
? assist related department to enhance the relationship with customer; and feed back problems to related competent department;
? take charge for work inspection, evaluation of staff performance; put forward plan and application for staff recruiting, dismissal, promoting and contract renewing;
? take charge for establishing the regulation for staff uniform replacing, cleaning, assigning; and organize its specific implementation and inspection;
? assist the related department to set the plan of building renewal and renovation; and put forward reasonable suggestions;
? take charge for negotiating and putting forward the building outsourcing cleaning contract; then, report to property manager for approval; check and track contract implementation;
? take charge for negotiating and putting forward pest control contract; then, report to property manager for approval; check and track contract implementation;
? take charge for negotiating and putting forward building gardening, daily flower rental contract and festival flower rental contract; then, report to property manager for approval; check and track contract implementation;
? take charge for establishing regulation of inventory management; control various materials consumption in department;
? make control for purchasing in department, and review suppliers;
? take charge for organizing and implementing various trainings for staffs to improve their qualification;
? coordinate to implement the additional services required by tenants;
? in emergency case or special case, have the ability to handle decisively; then, report to PM;
? take charge for planning and organizing building decoration work for national holiday;
? take charge for set various office working system; check the saving and managing work for tenants’ files, documents, and financial reports;
? finish the other work assigned by superior;
Requirements:
? 5-year or above experiences in property management or similar industry, with a focus on customer service;
? Fluent English in writing, speaking and listening;
? Work earnestly, and actively;
? have strong interpersonal and communication skills;
? have teamwork and leadership abilities.
工作职责：
? 参加大楼经理例会，向上级汇报本部门的服务和管理工作，并听取工作安排；
? 每日主持本部门例会，向下级传达上级指示，安排当日本部门各岗位工作；
? 负责组织楼宇及工程验收交接工作；
? 实行现场督导，坚持走动管理，每天对所辖公共区域、外围进行巡视，及时处理和解决本部门发生的问题，确保为客人提供优质和高效的服务；
? 制定、实施、修改本部门各岗位工作职责、工作程序、休假安排，合理使用人力，以达到高效、节源、优质服务之目的；
? 协调与业主、街道办事处（居委会）、警署、房地局等相关单位的关系。
? 处理住户的建议，协调解决住户的投诉。
? 加强员工安全教育，增强安全意识，监督、检查、落实各项安全制度的执行情况，及时发现各种不安全隐患，并采取相应措施。做好各项安全防范、防火、防盗工作。遇到紧急情况时，组织本部门的人员做好客户疏散工作；
? 检查大楼各项制度的落实与实施，对违反者按有关规定给予处分，填写过失单，报有关部门审批；
? 协助相关部门增强客户关系，并将有关问题反馈给相关主管部门；
? 负责对下属员工的考察、评估工作，并就人员的招聘、解职、提升，延续合同等工作提出计划和申请；
? 负责制定大楼员工工服的更换、洗涤、发放制度并组织具体实施和检查；
? 协助大楼有关部门制定大楼的更新、改造计划，并提出合理化建议；
? 负责洽谈并提出大楼相关的外包清洁合同，报告物业经理审批后，检查跟踪合同实施情况；
? 负责洽谈、提交大楼杀虫合同，报物业经理后，检查跟踪合同实施情况；
? 负责洽谈、提交大楼内外绿化、日常花卉租摆、节日花卉租摆合同，报物业经理审批后，检查跟踪合同实施情况；
? 负责制定库房管理制度、库存量，控制本部门的各项物品消耗；
? 对部门内的采购实施控制，在对供应商进行审核
? 负责组织、实施对本部门员工的各种培训、提高员工素质；
? 对为住户增设的服务项目进行协调及具体实施。
? 应对特殊情况、紧急突发事件作出果断处理，并报后，提交高级物业经理；
? 负责计划、组织实施节假日对大楼的装饰装点工作；
? 负责制定各项办公室工作制度，检查有关的客户档案、文件、报表的保存及其管理工作；
? 完成上级指派的其它工作。
要求：
? 5年或以上物业管理（或同类行业）经验和客服经验；
? 熟练的英文听说读写能力；
? 工作认真负责，积极，
? 有较强人际交往和沟通能力
? 有团队合作和领导能力。

    GSN is the leading German property service provider in the Chinese market with offices in Shanghai, Beijing, Suzhou, Nanjing, Shenyang, Hangzhou, Taicang and Benxi. Our company has operated since 1996 as a wholly foreign-owned enterprise in China. We cover a whole range of property-related business lines with property services as the core activity. The company currently employs over 2,200 qualified staff including multiple international industry experts. GSN is managed by a young and dynamic team of property service professionals bringing quality standards and concepts to the Chinese market. The registered company capital is US$ 850,000 and GSN holds property management qualification level 2 and ISO 9001:2008 certified.
    皆斯内（上海）物业管理服务有限公司是目前中国境内一家德资的物业管理服务公司，成立于1996年，注册资金75万美元，总部位于上海，在北京、沈阳、杭州、太仓均设有分公司。公司现达到物业管理企业二级资质，并通过了ISO9001:2008质量管理体系认证，共拥有2000多名员工，以及来自中国、德国、瑞士、新西兰和法国的物业管理服务专家组成的管理团队，共同为旗下70多个物业项目提供全方位的物业管理服务。
    十七年来，皆斯内一直专注于为客户（业主）提供高品质的物业管理服务。“量体裁衣”式的优质服务、长远的眼光，以及对细节的关注使我们成为众多知名物业所称赞的物业管理服务公司。在外籍高层的领导下，我们的员工不断创造出具有成本效益、透彻明了、出类拔萃的服务方案，在该行业中不断迈向新的高度。
    皆斯内（上海）物业管理服务有限公司秉承“严谨、诚信、精准、和谐”的管理理念，坚持“以人为本、服务卓越、业主满意、持续改进”的服务理念，以客户（业主）的需求为己任，以客户（业主）的认可度为标准，力求让精准而充满人性化的服务和管理融入每一个项目，并让我们的工作热情感染到每一个人
    目前皆斯内（上海）物业管理服务有限公司为中国境内70多个物业项目提供服务
    备注：我们将会仔细查阅并评估每一位候选人的简历，请勿反复投递，谢谢配合