苏州招聘

Key Responsibilities:
Specific Duties:
1.Handles customer requests on behalf of our clients, via phone, email, and/or chat.
2.Interacts with customers to provide information in response to inquiries and to handle and resolve complaints.
3.Establish relationships with customers, learning their likes and dislikes.
4.Conduct outbound calls to customers introducing our service and other benefits.
5.Provides accurate and timely information regarding requests.
6.Provide services as per contractual scope of services and be able to say “no” positively.
7.Applies high quality customer service guidelines when fulfilling customer requests.
8.Leverages current partners and utilizes Internet and other resources to fulfill requests;
9.Communicates responses in a clear, professional, timely and concise manner;
10.Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers;
11.Uses web-based and/or computer based programs to assist customers, enter pertinent customer data, and process required information;
12.Protect all customers personal data at all times and escalate when there is an incident.
13.Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, etc.).


Other Duties
-To carry out any other reasonable duties as requested by the line manager and other senior management members.
-To work at other locations as and when required.
-To work flexible hours as appropriate to the needs of the position.

有海外留学经历

有管理专业教育背景的优先考虑。

计算机软件的开发、设计、制作，销售自产产品；计算机信息技术的研发。

Be active at the forefront of the social Internet, where technology meets society! We arelooking for talented, dynamic people to help build our international
Internet social network business. With over 2,000,000 registered members in 230 different countries.
We are building the “café to the global village” and enabling internationally-minded people to meet their neighbors in the global village. Our user base and revenues have been growing rapidly, and we need help to manage and increase this growth. For more information about our business.


Japan’s top business magazine has named us “the most successful Chinese Internet company in Japan market” and in July 2008 we launched a ground-breaking new API and integrated distribution partnership
with Japan’s dominant Internet company, Yahoo! Japan. We serve over 200 website distribution partners in 22 countries and operate our own
branded service from our offices in Shanghai, Tokyo and Hong Kong.

In our Shanghai headquarters, we are now opening a new business unit to develop and manage a new service focused on Chinese white collar professionals in China (“the Service”).