IFM Manager/综合设施管理经理-FM-NJ
索迪斯（上海）管理服务有限公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：物业管理/商业中心
职位信息
- 发布日期：2014-07-14
- 工作地点：南京
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：大专
- 职位类别：营运经理
职位描述
◎岗位职责：
为服务团队提供技术和管理指导，合理利用资源，努力提高客户的满意度并降低成本
Provides the technical and management direction for all facility management services teams and taps into our resources to reduce cost and increase satisfaction.
指导服务团队解决营运中出现的问题和挑战
Provides operational leadership in problem solving and decision making to ensure that account issues and challenges are resolved proactively.
建立安全工作程序，确保安全目标的实现或超越
Establishes the account safety program and ensures that all safety program goals and objectives are met/exceeded.
建立和管理紧急事件、连续性业务、事件管理计划及包含政治汇报的流程，并确保与索迪斯指导方针相一致。
Establishes and manages an emerging issues, business continuity and incident management plan and process including reporting regime in line with Sodexo guidelines.
综合设施管理经理全职入住服务现场开展全部工作，通过高效的客户管理及团队领导，提供客户期望的综合服务方案，建立和维护与客户及利益相关者的关系，深入了解客户的业务需求和期望。为客户制定和管理年度设施计划并确保为客户提供与战略和运营目标相匹配的服务。同时，领导、培训和发展部门运营团队，确保安全、高效和持续进步的文化得到深入贯彻。
The IFM manager is deployed fulltime on site, responsible for the effective management of the account and leadership of the team to ensure delivery of the Comprehenisve Service Solutions in line with client’s expectations. Builds and maintains positive client and stakeholder relationships that provide indepth knowledge of the clients’ business needs and expectations. Develops and manages an annual facility plan that aligns the strategic and operational objectives of the account to deliver the benefits and outcomes. Provides leadership, direction, training and development for the onsite team Ensure a strong culture of safety, efficiency and continuouis improvement.
◎合同管理:
全面理解合同条款、服务范围和顾客期望，努力满足客户需求
Understands the contract terms, conditions, service scope and client’s expectations at a detailed level ,makes great efforts to meet customer needs
有效调配资源，在满足甚至超越合同要求的同时，合理控制成本
Directs management resources to ensure that service levels are met and/or exceed cost effective manner through out the life of the contract
确保各项工作符合合同约定，并获得客户付款
Ensures that work performe is covered by the contract and properly reimbursed from the client
◎客户管理:
为客户在合同约定之外的服务需求提供建议书并协商报价
Prepares proposals and negotiating profitable compensation for requested work outside the original contract
和客户紧密合作以确保满意度。根据工作计划，收集、理解和管理客户期望。
Works closely with the client and customers to ensure satisfaction. Ensures the capture, understanding and management of client’s expectations in line with a detailed operational plan
制定客户业务计划，从而为客户建立积极主动的战略目标，在此基础上执行方案和计划。
Establishes a business plan to capture the strategic initiatives and targets for the client and the activities and actions to deliver on these
定期与客户进行业务回顾以确保客户的期望与所提供服务保持一致性，及时汇报活动、趋势、花销及改进情况
Periodically conducts business reviews with the client to ensure alignment between expectations and delivery, reports regularly on activity, trends, spend, improvement initiatives
权衡和管理关键收益结果的交付情况，确保与设施计划和顾客期望及商业需要向匹配。
Measures, monitors and reports on the delivery of the key benefits and outcomes to the client, in line with the Facility Plan and client’s expectations and business needs
向顾客展示提升业绩的商业案例，包括顾客满意度和生产力、过程改进和资产使用、安全、生产力和循环利用等情况
Presents business cases to the client for improvement to their business in terms of the clients staff satisfaction and productivity, process improvement and asset utilization, safety, productivity and life cycle
◎营运管理:
执行索迪斯政策，业务流程和标准
Administers Sodexo policies, business procedures and standards at the account to ensure compliance within the account wide
建立流程/绩效管理方法，在质量控制、活动、安全、成本和顾客满意度的表现和趋势方面进行追踪、分析并提供报告
Establishes procedure performance metrics; tracks, analyzes, and reports performance and trends in terms of quality, activity, safety, cost, and customer satisfaction
与同事共享改进过程
Shares process improvements with peers
◎人力资源管理:
为每一名团队成员制定绩效指标并定期进行总结
Conducts performance reviews and goal-setting with key site resources and each employee under the direction
在人力资源部的协助下，招募合适的员工
Recruits the suitable key management staff for team with the help of HR Dept.
建立和领导一支高度敬业的团队
Establishes and leads a highly engaged account team
发展和实施详细的人员发展和接替计划
Develops and implements a detailed succession and people development plan
与项目的全体员工建立及时、有效的沟通，从而建设强有力的双赢关系
Provides timely and effective communications with all employees within the project in order to build strong win-win relationship
定期与管理层人员交流分享重要信息
Communicates regularly with management to share critical information
建立适合本部门的培训方式，培训、指导团队员工，帮助他们不断提高
Establishes a site base training plan and trains and coaches the team to achieve the development
按照正规的发展计划，对实施副经理进行培训、发展。确保为他们传授正确的经验、知识，为成为一名合格的实施经理做好准备。
While a deputy IFM Manager is assigned, supervises his or her training and development under a formal development plan. Ensures they are provided with the exposure, experiences, coaching and direction to prepare them as a future IFM Manager.
◎任职要求：
教育背景 Education Background
本科或等同学历
Bachelor degree or equivalent
技术、企业管理、酒店管理、工业管理专业
Major in Technical, Business Management, Hotel Management or Industrial Management discipline
工作经验 Working Experience
7年以上设施支持及维护领域监督管理经验
7years and above of management/supervisory experience in the facilities support and/or maintenance operations
专业技能 Professional skills
广泛的客服知识
Extensive knowledge in customer service
书面沟通能力
Written communication skills
出众的分析能力
Outstanding analyzing capacity
职业敏感度 Career awareness
风险管理能力
Risk management capability
通用技能 General skills
良好的倾听、演讲和沟通技巧
Good listening, presentation and communication skills
良好的团队意识
Good team spirit
较强的领导力和执行力
Strong leadership and execution ability
普通话发音标准
Good Mandarin pronunciation
英语口语及书写流利
Fluency in spoken and written English
基本的电脑办公软件（Word，Excel）操作能力
Basic computer skills (office software – word, excel)
关注更多索迪斯工作机会，请登陆索迪斯中国招聘中心http://sodexo.e-recruitmentsystem.com, 谢谢。
For more job opportunities, please visit Sodexo Greater China recruitment center: http://sodexo.e-recruitmentsystem.com. Thank you.
为服务团队提供技术和管理指导，合理利用资源，努力提高客户的满意度并降低成本
Provides the technical and management direction for all facility management services teams and taps into our resources to reduce cost and increase satisfaction.
指导服务团队解决营运中出现的问题和挑战
Provides operational leadership in problem solving and decision making to ensure that account issues and challenges are resolved proactively.
建立安全工作程序，确保安全目标的实现或超越
Establishes the account safety program and ensures that all safety program goals and objectives are met/exceeded.
建立和管理紧急事件、连续性业务、事件管理计划及包含政治汇报的流程，并确保与索迪斯指导方针相一致。
Establishes and manages an emerging issues, business continuity and incident management plan and process including reporting regime in line with Sodexo guidelines.
综合设施管理经理全职入住服务现场开展全部工作，通过高效的客户管理及团队领导，提供客户期望的综合服务方案，建立和维护与客户及利益相关者的关系，深入了解客户的业务需求和期望。为客户制定和管理年度设施计划并确保为客户提供与战略和运营目标相匹配的服务。同时，领导、培训和发展部门运营团队，确保安全、高效和持续进步的文化得到深入贯彻。
The IFM manager is deployed fulltime on site, responsible for the effective management of the account and leadership of the team to ensure delivery of the Comprehenisve Service Solutions in line with client’s expectations. Builds and maintains positive client and stakeholder relationships that provide indepth knowledge of the clients’ business needs and expectations. Develops and manages an annual facility plan that aligns the strategic and operational objectives of the account to deliver the benefits and outcomes. Provides leadership, direction, training and development for the onsite team Ensure a strong culture of safety, efficiency and continuouis improvement.
◎合同管理:
全面理解合同条款、服务范围和顾客期望，努力满足客户需求
Understands the contract terms, conditions, service scope and client’s expectations at a detailed level ,makes great efforts to meet customer needs
有效调配资源，在满足甚至超越合同要求的同时，合理控制成本
Directs management resources to ensure that service levels are met and/or exceed cost effective manner through out the life of the contract
确保各项工作符合合同约定，并获得客户付款
Ensures that work performe is covered by the contract and properly reimbursed from the client
◎客户管理:
为客户在合同约定之外的服务需求提供建议书并协商报价
Prepares proposals and negotiating profitable compensation for requested work outside the original contract
和客户紧密合作以确保满意度。根据工作计划，收集、理解和管理客户期望。
Works closely with the client and customers to ensure satisfaction. Ensures the capture, understanding and management of client’s expectations in line with a detailed operational plan
制定客户业务计划，从而为客户建立积极主动的战略目标，在此基础上执行方案和计划。
Establishes a business plan to capture the strategic initiatives and targets for the client and the activities and actions to deliver on these
定期与客户进行业务回顾以确保客户的期望与所提供服务保持一致性，及时汇报活动、趋势、花销及改进情况
Periodically conducts business reviews with the client to ensure alignment between expectations and delivery, reports regularly on activity, trends, spend, improvement initiatives
权衡和管理关键收益结果的交付情况，确保与设施计划和顾客期望及商业需要向匹配。
Measures, monitors and reports on the delivery of the key benefits and outcomes to the client, in line with the Facility Plan and client’s expectations and business needs
向顾客展示提升业绩的商业案例，包括顾客满意度和生产力、过程改进和资产使用、安全、生产力和循环利用等情况
Presents business cases to the client for improvement to their business in terms of the clients staff satisfaction and productivity, process improvement and asset utilization, safety, productivity and life cycle
◎营运管理:
执行索迪斯政策，业务流程和标准
Administers Sodexo policies, business procedures and standards at the account to ensure compliance within the account wide
建立流程/绩效管理方法，在质量控制、活动、安全、成本和顾客满意度的表现和趋势方面进行追踪、分析并提供报告
Establishes procedure performance metrics; tracks, analyzes, and reports performance and trends in terms of quality, activity, safety, cost, and customer satisfaction
与同事共享改进过程
Shares process improvements with peers
◎人力资源管理:
为每一名团队成员制定绩效指标并定期进行总结
Conducts performance reviews and goal-setting with key site resources and each employee under the direction
在人力资源部的协助下，招募合适的员工
Recruits the suitable key management staff for team with the help of HR Dept.
建立和领导一支高度敬业的团队
Establishes and leads a highly engaged account team
发展和实施详细的人员发展和接替计划
Develops and implements a detailed succession and people development plan
与项目的全体员工建立及时、有效的沟通，从而建设强有力的双赢关系
Provides timely and effective communications with all employees within the project in order to build strong win-win relationship
定期与管理层人员交流分享重要信息
Communicates regularly with management to share critical information
建立适合本部门的培训方式，培训、指导团队员工，帮助他们不断提高
Establishes a site base training plan and trains and coaches the team to achieve the development
按照正规的发展计划，对实施副经理进行培训、发展。确保为他们传授正确的经验、知识，为成为一名合格的实施经理做好准备。
While a deputy IFM Manager is assigned, supervises his or her training and development under a formal development plan. Ensures they are provided with the exposure, experiences, coaching and direction to prepare them as a future IFM Manager.
◎任职要求：
教育背景 Education Background
本科或等同学历
Bachelor degree or equivalent
技术、企业管理、酒店管理、工业管理专业
Major in Technical, Business Management, Hotel Management or Industrial Management discipline
工作经验 Working Experience
7年以上设施支持及维护领域监督管理经验
7years and above of management/supervisory experience in the facilities support and/or maintenance operations
专业技能 Professional skills
广泛的客服知识
Extensive knowledge in customer service
书面沟通能力
Written communication skills
出众的分析能力
Outstanding analyzing capacity
职业敏感度 Career awareness
风险管理能力
Risk management capability
通用技能 General skills
良好的倾听、演讲和沟通技巧
Good listening, presentation and communication skills
良好的团队意识
Good team spirit
较强的领导力和执行力
Strong leadership and execution ability
普通话发音标准
Good Mandarin pronunciation
英语口语及书写流利
Fluency in spoken and written English
基本的电脑办公软件（Word，Excel）操作能力
Basic computer skills (office software – word, excel)
关注更多索迪斯工作机会，请登陆索迪斯中国招聘中心http://sodexo.e-recruitmentsystem.com, 谢谢。
For more job opportunities, please visit Sodexo Greater China recruitment center: http://sodexo.e-recruitmentsystem.com. Thank you.
公司介绍
关于我们
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。
索迪斯集团作为首家国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。
索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。
伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。
我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神
更多信息请关注公司网站www.sodexo.cn
about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.
today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.
in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.
today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.
sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.
as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.
our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress
for more information, please visit our website: www.sodexo.cn
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。
索迪斯集团作为首家国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。
索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。
伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。
我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神
更多信息请关注公司网站www.sodexo.cn
about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.
today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.
in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.
today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.
sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.
as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.
our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress
for more information, please visit our website: www.sodexo.cn
联系方式
- 公司地址：地址：span川外和重庆工商10月宣讲