苏州招聘

Report to: Customer Service Assistant Manager

Subordinates: Customer Service Officer

1. Develop and implement best practice customer service standards, assure the company customer service policies are fully implemented.

2. Closely work with the Area sales team in executing customer services which includes but not limited to orders, deliveries, project bidding, inquiries and complaints.

3. Monitor & Carry out daily operations on sales order handling, order confirmation, delivery scheduling, shipment follow up, claim handling and documentation filing , etc.

4. Confirm customers with appropriate delivery schedule and shipments. Handles with customers complaints/return and sample requests.

5. Work with Area sales team for the project bidding documents preparation and timely submission.

6. Ensure customer orders are updated in company system and customer service management system on time and accurate.

7. Maintain customer master database and pricing information in system.

8. To monitor customer credit limit and assist Finance to collect the AR from customers.

9. Maintain the ISO procedures of Customer Service, carry out the Customer Satisfaction Investigation requested by the procedure.

10. Act as the team leader to do general coordination with other teams or departments, be the backup when the Customer Service Assistant Manager or the Officers is out of the office.

11. Make the relative monthly and weekly sales reports for the management.

QUALIFICATIONS

1. Major: Business administration or related…

2. More than 5 years CS experience with 2 years at supervisor level

3. Male is preferred

4. CET 6 or above

5. Good command of English and computer. Can work under pressure. Responsible and Initiative. Positive in the interfaces with other functions.

汇杰(Resourceful)于2004年成立，总部位于苏州，是一家专业的招聘咨询服务公司，专注于为企业提供中高级专业人才招聘解决方案，在工业制造、教育、医药医疗等行业是汇杰的强项。服务覆盖中国大陆地区主要城市。