苏州 [切换城市] 苏州招聘苏州客服及技术支持招聘苏州售前/售后技术支持经理招聘

Application Support Manager

乌斯特技术(苏州)有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2014-05-29
  • 工作地点:苏州
  • 招聘人数:1
  • 工作经验:五年以上
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:售前/售后技术支持经理  

职位描述

Key responsibilities:

1.Oversee the technical support of customers by application support engineers, who typically provide on-site application consulting for Uster equipment and systems.

2.Provide direction and coordinate delivery of pre-and post-sales service and support to existing and/or potential customers;

3.Supervise on-site customer trials for product promotion based on Market Activity Plans.

4.Coordinate support of Application Support Team towards product development, including support in product requirements analysis as well as implementation of beta-tests and field trials;

5.Cooperate with UTCH TT and UTCN TT to manage Knowledge Base by exchanging application case experience and translating such knowhow into applicable external and internal training toolkits (e.g. customer presentations);

6.Develop operational procedures of application support team and define interfaces with TT, Sales, Marketing, Service and other departments by liaison between those departments;

7.Communicate customer feedback to related departments including but not limited to research, manufacturing and sales; and support in monitoring competitive activities;

8.Lead, develop and evaluate Application Support Team.



Basic Requirements:

1.A minimum of five years' experience in related professional field. Experience of leading a technical support team is preferred.

2.Bachelor degree or above in textile engineering

3.Proficient in oral and written English

4.Proficient in MS office; Advanced knowledge of computer hardware & software

5. Rich Knowledge on Uster products and systems

6.Experience in textile processes and technology and quality management in mills

7.Professional knowledge of textile industry and market




公司介绍

总部位于瑞士中部的乌斯特技术股份公司,是一家从事纺织品质量监控系统设备的研发,制造,销售和服务的精益专业公司。乌斯特是在本专业内世界市场的遥遥领先者。其发布的乌斯特公报,是全球市场上用来鉴别不同质量级别的纺织产品进行贸易的基础。

像在世界各国一样,乌斯特在中国纺织业内享有极高的声誉,并经多年卓有成效的市场运营,打下了坚实的业务基础。目前公司正处于关键的战略拓展阶段,将为优秀的专业人士提供一个广阔而具有挑战性的职业发展空间。

我们向你提供的不仅是一份具有竞争力的薪酬,而且还有全面、扎实的产品技术以及相关技能的培训,以及一个瑞士跨国公司所特有的高效、亲切的工作氛围。

对公司的详细情况,可登陆公司网页进行进一步的了解。

联系方式

  • 公司地址:地址:span建国门外大街22号赛特大厦1003室