苏州招聘

ESSENTIAL DUTIES/RESPONSIBILITIES
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Overall Objectives and Responsibilities
The primary responsibility and objective of this position is to supervise the day to day running of the IT Service Desk Team, ensuring that IT systems and services are maintained in good working, and that users are supported in all aspects of their use of IT.
The main tasks of the team are listed below, and it will be the responsibility of the IT Supervisor to ensure that the members of the Service Desk (including personnel that indirectly report into the IT Supervisor) perform these tasks in line with the associated IT SLA’s (Service Level Agreements).
Any issues that arise that cannot be resolved by the Service Desk must be escalated to and addressed by the IT Supervisor, and not directly to or by the IT Manager. The IT Supervisor’s role is also to support the IT Manager to help achieve and implement the strategy for the Unipart (Suzhou) Logistics IT function.
? Manages the deployment of appropriate security patches, hot fixes and software updates
? Manages licenses for all operating-system-related software
? Manages the desktop environment using Group Policies in a Microsoft Windows Active Directory Environment (Windows Server 2003, 2008, etc)
? Participates in the development of policies, procedures and resources that standardize the functioning of the systems
? Keeps up-to-date inventory and documentation of applications, systems and network equipment
? Enforces IT standards and educates employees about compliance issues
? Manages user accounts for employee hires, changes and terminations
? Responds to support requests for network assistance
? Installs, tests and maintains a variety of server, computing and software systems
? Assists user community in software and hardware problem resolution
? Keeps up to date with current trends and is prepared to make recommendations
? Produces support documentation and SOPs
? Manage IT changes effectively and efficiently, ensuring that the impact of IT changes are understood, communicated, and are able to be regressed if necessary.
? Other duties as assigned
KNOWLEDGE/SKILLS/EXPERIENCE
? Experience in a supervisory position would be highly advantageous, as would the ability to effectively delegate tasks, and manage changing priorities and high workloads.
? Knowledge and experience of IT Service Management disciplines, particularly Incident Management (including Service Requests), Problem Management, and Change Management would be advantageous.
? A strong understanding of a wide variety of computer equipment and software
? Ability to evaluate critical systems, prioritize work and determine solutions
? Excellent verbal and written communication skills
? Must be a self-starter and have the ability to work independently and as part of a team
? Ability to interpret and apply regulations, and policies
? Must have strong interpersonal skills and the ability to listen and explain solutions to non-technical users in a concise manner
? Must be able to share knowledge readily and recognize own need to learn
? Experience with Active Directory Group Policies
? Experience with scripting languages to automate tasks
? Experience with PC image creation and maintenance
? Ability to organize work in an efficient manner to excel in an interrupted environment
? Must have the ability to troubleshoot hardware and software problems
？ Experience installing server and desktop hardware, PC applications and customizing configurations.
？ Support a minimum of 80 users with an array of technology needs.
？ Experience configuring servers, desktops, laptops and printers/copiers/scanners to participate on the LAN.
？ Experience supporting Microsoft Office Professional Suites (2003/2007/2010), Symantec Backup Exec, Symantec Endpoint Security, VPN, Windows XP, Windows 7, Windows Server 2003/2008, Group Policy, Active Directory, DNS, DHCP, WSUS, KMS, Remote Desktop, Domain Trusts.
? A working knowledge of these technologies: Lotus Notes, Gmail, remote access, PDAs, Android phone, Smart Phones and combinations thereof, system security techniques, SAP, Internet and Web technologies, Avaya VOIP telephone systems, MPLS and Video Conferencing
EDUCATION/CERTIFICATION(S)
? Minimum of three to five years increasingly responsible experience in a user-oriented environment
? Bachelor's degree in Computer Science or a related degree, or equivalent technical education and work experience
? Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Systems Administrator (MCSA) (Windows 2003/2008)

PHYSICAL DEMANDS
? On-call availability as required
? Sitting for extended periods of time
? Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
? Occasional inspection of cables in floors and ceiling
? Lifting and transporting of moderately heavy objects, such as computers, network equipment, servers and peripherals
? Occasional business travel within China and possibly overseas
? English Language and a good level of communication skill.

About Us关于我们
At Unipart Logistics we design, operate and optimise complex supply chains for clients across a wide range of sectors on a local and global basis where excellent service is vital to their success.
    优尼派特物流在全球范围内提供设计、运营和优化多元化供应链的专业服务，客户多为各领域之翘楚，且多以优质服务为企业成功之本。

As part of the wider Unipart Group, our manufacturing heritage informs our deep understanding of the drivers of cost and service in complex supply chains. We have award winning expertise in the design and delivery of resilient supply chains that can be relied on to keep your industry moving.
    作为优尼派特集团的事业部之一，我们拥有丰富的制造领域方面的经验，并且深谙多元化供应链中成本与服务的平衡之道。独特的专长让我们在设计、交付供应链解决方案领域赢得了众多奖项。这些能适应不同行业、极具弹性的供应链解决方案正是我们客户不断发展的推动力。

We don’t simply offer you an off the shelf solution, we set out to understand your needs at every stage and then work with you to engineer a supply chain that delivers against your requirements, while ensuring that you retain strategic control.
    我们提供的不只是现成的解决方案，而是在深入了解客户各阶段的需求后，与客户共同规划出能满足客户全方位需要的供应链方案，同时保证其在战略层面上的可控性。

Our Business in China中国之旅
Headquartered in Suzhou Industrial Park Unipart has been active in China since 2008 bringing lean logistics solutions to a growing range of international and local clients. Today we operate a multi client network of 11 warehouses across the main strategic cities in China in addition to providing complex value add supply chain services from our S.I.P headquarters.
    优尼派特中国成立于2008年，中国区总部位于苏州工业园区内。从成立至今，一直致力于为国际和国内日益增多的来自不同行业的客户提供精益供应链解决方案。同时，我们在中国主要战略城市除了提供来自苏州工业园区多元化增值供应链服务以外，还布局了一个由多个仓库组成的多客户供应链网络。

Due to the current businss expansion and new business launching,a number of roles are newly available for highly motivated individuals looking for a career in a challenging and progressive logistics environment.
由于现有业务的扩张和新业务的启动，产生了一些新的职位，诚邀积极进取、希望在物流行业接受挑战和寻求发展的有识之士加入。

Company Address公司地址
苏州办公室：现代大道88号现代物流大厦901室，快9公交至“普洛斯物流园”站，下车即可见红色框的高楼即是现代物流大厦。
苏州C23：129、19公交，“亭北路”下车，沿唯胜路和亭平路交叉口进来,亭平路向东第二个红绿灯右转，一直向前***个丁字路口左转，再一直向前，路的右手边可见C23。
上海仓库：上海市浦东新区外高桥保税区德堡路472号

Contact联络
招聘邮箱：hrchina@unipart.com