电销培训师(职位编号：3909)
中美联泰大都会人寿保险有限公司江苏分公司
- 公司规模：150-500人
- 公司性质：合资(欧美)
- 公司行业：金融/投资/证券
职位信息
- 发布日期：2013-09-09
- 工作地点：昆山
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：大专
- 职位类别：培训讲师 电话销售
职位描述
1、担任新人培训的班主任
讲解所有的新人培训中的技能课程及AQE课程
辅导培训专员更高质量地讲授新人课程
关注新人培训的通关率/结训率等KPI指标，使其健康化
跟踪同一批次新人的留存/转正/晋升等数据，并给出改进的建议
2、讲解TSR衔接培训和进阶培训
讲解部分提高类课程
指导培训专员和兼职讲师更高质量地讲授衔接培训和进阶培训
帮助兼职讲师做好班务工作
讲衔接培训和进阶培训中观察到的培训需求反馈给CCM和培训主管/培训助理经理
3、协助CCM完成呼叫中心内部的针对性工作
调听录音，了解TSR线上技能需求点，调整线上话术，并开发相应进阶技能课程
观察TL的日常辅导行为，协助TL完成组内辅导
带领和辅导项目内兼职讲师授课并进行课程开发
帮助CCM对大型竞赛做好跟踪与推动
帮助CCM进行呼叫中心内的文化建设
1、专科以上学历
2、3年以上电销经验，1年以上保险电销外呼经验，1-2年以上保险电销培训经验
3、办公软件技能强
4、团队合作及抗压能力
讲解所有的新人培训中的技能课程及AQE课程
辅导培训专员更高质量地讲授新人课程
关注新人培训的通关率/结训率等KPI指标，使其健康化
跟踪同一批次新人的留存/转正/晋升等数据，并给出改进的建议
2、讲解TSR衔接培训和进阶培训
讲解部分提高类课程
指导培训专员和兼职讲师更高质量地讲授衔接培训和进阶培训
帮助兼职讲师做好班务工作
讲衔接培训和进阶培训中观察到的培训需求反馈给CCM和培训主管/培训助理经理
3、协助CCM完成呼叫中心内部的针对性工作
调听录音，了解TSR线上技能需求点，调整线上话术，并开发相应进阶技能课程
观察TL的日常辅导行为，协助TL完成组内辅导
带领和辅导项目内兼职讲师授课并进行课程开发
帮助CCM对大型竞赛做好跟踪与推动
帮助CCM进行呼叫中心内的文化建设
1、专科以上学历
2、3年以上电销经验，1年以上保险电销外呼经验，1-2年以上保险电销培训经验
3、办公软件技能强
4、团队合作及抗压能力
公司介绍
中美联泰大都会人寿保险有限公司(以下简称“大都会人寿”)是由美国大都会集团下属公司和上海联和投资有限公司合资组建而成。凭借美国大都会集团在保险业的丰富经验以及上海联和投资有限公司对中国市场的深刻认识，大都会人寿致力于为中国消费者提供值得信赖和专业的保险方案。大都会人寿通过顾问行销、银行保险、直效行销及数字营销等多元渠道，为全国各地近三十个城市的消费者提供人寿、健康、意外伤害及年金保险产品等保险服务。如需了解更多大都会人寿的信息，请登录公司官方网站 www.metlife.com.cn。
中方股东
上海联和投资有限公司作为上海市国资委下属的国有独资投资公司，始终围绕“战略新兴产业投融资平台”、“科创成果转化孵化功能平台”两大定位，重点聚焦信息技术、能源和智能制造、生命健康、现代服务等领域，在推动战略性新兴产业发展，加快前沿科技成果转化等方面充分发挥了引领作用，成为国资国企参与上海科创中心建设的重要平台。
美方股东
美国大都会集团（NYSE: MET）是全球化的金融服务公司，旗下拥有众多分公司和联营公司，提供保险、年金、员工福利和资产管理，以帮助个人和机构客户应对瞬息万变的世界。美国大都会集团成立于 1868 年，目前在全球超过 40 个市场开展业务，在美国、日本、拉丁美洲、亚洲、欧洲及中东占据着市场重要地位。如需了解更多信息，请访问 www.metlife.com。
Sino-US United MetLife Insurance Company Limited (MetLife) was incorporated as a joint venture company by a subsidiary of MetLife, Inc. and Shanghai Alliance Investment Ltd. (SAIL). Relying on the MetLife companies' abundant experience in the insurance industry and SAIL's profound expertise in the Chinese market, MetLife is committed to providing credible and professional insurance solutions for consumers in China. In nearly thirty Chinese cities, MetLife offers life，health，accidental and annuities insurance products to individuals through its multidimensional channels, including career agency, bank partners, and direct & digital marketing. For more information about MetLife China, please visit the official website at www.metlife.com.cn.
About SAIL
Shanghai Alliance Investment Ltd. (SAIL) is a state-owned investment company affiliated to Shanghai National Capital Bureau, devoted to become the platform of “investing and financing strategic emerging industries”, and “transforming and incubating scientific and technological achievements”. Focusing on fields of information technology, energy resources, intelligent manufacturing, life health, modern services, etc., SAIL plays a leading role in promoting the development of strategic emerging industries and accelerating the transformation of cutting-edge science and technology achievements, and has become an important platform for state-owned capital and enterprises to participate in the construction of Shanghai Science and Technology Innovation Center.
About MetLife
MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.
中方股东
上海联和投资有限公司作为上海市国资委下属的国有独资投资公司，始终围绕“战略新兴产业投融资平台”、“科创成果转化孵化功能平台”两大定位，重点聚焦信息技术、能源和智能制造、生命健康、现代服务等领域，在推动战略性新兴产业发展，加快前沿科技成果转化等方面充分发挥了引领作用，成为国资国企参与上海科创中心建设的重要平台。
美方股东
美国大都会集团（NYSE: MET）是全球化的金融服务公司，旗下拥有众多分公司和联营公司，提供保险、年金、员工福利和资产管理，以帮助个人和机构客户应对瞬息万变的世界。美国大都会集团成立于 1868 年，目前在全球超过 40 个市场开展业务，在美国、日本、拉丁美洲、亚洲、欧洲及中东占据着市场重要地位。如需了解更多信息，请访问 www.metlife.com。
Sino-US United MetLife Insurance Company Limited (MetLife) was incorporated as a joint venture company by a subsidiary of MetLife, Inc. and Shanghai Alliance Investment Ltd. (SAIL). Relying on the MetLife companies' abundant experience in the insurance industry and SAIL's profound expertise in the Chinese market, MetLife is committed to providing credible and professional insurance solutions for consumers in China. In nearly thirty Chinese cities, MetLife offers life，health，accidental and annuities insurance products to individuals through its multidimensional channels, including career agency, bank partners, and direct & digital marketing. For more information about MetLife China, please visit the official website at www.metlife.com.cn.
About SAIL
Shanghai Alliance Investment Ltd. (SAIL) is a state-owned investment company affiliated to Shanghai National Capital Bureau, devoted to become the platform of “investing and financing strategic emerging industries”, and “transforming and incubating scientific and technological achievements”. Focusing on fields of information technology, energy resources, intelligent manufacturing, life health, modern services, etc., SAIL plays a leading role in promoting the development of strategic emerging industries and accelerating the transformation of cutting-edge science and technology achievements, and has become an important platform for state-owned capital and enterprises to participate in the construction of Shanghai Science and Technology Innovation Center.
About MetLife
MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.
联系方式
- 公司地址：南京市汉中路1号国际金融中心35楼 (邮编：210029)