苏州招聘

1) Creates a customer satisfaction plan and strategy.
2) Responses for customer issues and quality improvement.
3) Prepares FA (Failure Analysis) report for customer returns.
4) Coordinates team to ensure on time delivery of FA report to customer.
5) Coordinates with Make site to complete 8D report (MAKE team does 8D report).
6) Uses Track Wise system to manage customer returns.
7) PPAP review in NPD and CM project (MAKE site takes lead on PPAP preparation).
8) Interfaces with customer for customer portal management, 8D, PPAP, APQP
information.
9) Manages customer specific requirements and summarizes them for MAKE.
10) Warranty (field) performance analysis and trending.
11) Customer scorecard tracking.
12) Leads and participates in PQST meetings.
13) Takes the lead ship for customer audit.

We try to achieve that by organizing our consulting teams around execution specialties while at the same time adopting a common process supported by a scalable IT platform.