苏州招聘

Business Segment
Healthcare Global Services

About Us
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Role Summary/Purpose
A Customer Solution Analyst drives solutions for customers needing parts for medical equipment. Primary responsibilities include:

Essential Responsibilities
• Find and execute part order solutions. • Lead part solution actions as needed with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams. • Perform professional customer and field call handling and communication. • Drive resolution of customer escalations by ensuring proper team ownership, coverage, and communication with the field. • Deliver part solutions within the required compliance guidelines • Produce meaningful reports and information about order processing using database tools • Optimize all cycle time elements associated with the order fulfilment process. • Participate in LEAN workouts and use the principles learned to improve daily work • Work closely with the pole Customer Solutions Manager to improve the overall Customer Solutions team performance. . • Meet or exceed team backorder targets. Quality Specific Goals: • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position • Complete all planned Quality & Compliance training within the defined deadlines • Identify and report any quality or compliance concerns and take immediate corrective action as required

Qualifications/Requirements
• Bachelor degree in the major of Supply chain related and 5 years experience in customer facing role • Parts logistics and global systems understanding• Demonstrated Team player• Effective working in a complex environment• Experience with Microsoft Office applications

Desired Characteristics
• BS / BA or equivalent experience• Oracle application experience• Proven strong customer advocate• Working knowledge of customs processes• Demonstrated Product Structure knowledge

通用电气（GE) 公司是一家全球领先的科技、服务和金融公司，是全球最大的多元化企业，致力于解决世界上最棘手的问题。GE的产品和服务范围广阔，从能源、石油天然气、水处理、航空、医疗、运输系统、家电、照明，到金融，客户遍及全球100多个国家，拥有30多万员工。杰夫?伊梅尔特先生是现任董事长及首席执行官。

GE公司的历史可追溯到托马斯?爱迪生，他于1878年创立了爱迪生电灯公司。1892年，爱迪生通用电气公司和汤姆森－休斯顿电气公司合并，成立了通用电气公司（GE）。GE是道 琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。

2011年GE的年销售达1420亿美元。

GE现有6个产业部门，其中包括：航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。

GE (NYSE: GE) is Imagination at Work – an advanced global technology, service and finance company that is taking on the world’s toughest challenge. Widely recognized as the world’s largest multi-business company, GE excels in a variety of sectors including energy, oil and gas, water treatment, aviation, healthcare, transportation, lighting, appliances and finance. GE serves customers in more than 100 countries and employs more than 300,000 people worldwide. Jeffrey R. Immelt is Chairman of the Board and Chief Executive Officer of GE.

The company traces its beginnings to Thomas A. Edison, who established Edison Electric Light Company in 1878. In 1892, a merger of Edison General Electric Company and Thomson-Houston Electric Company created General Electric Company. GE is the only company listed in the Dow Jones Industrial Index today that was also included in the original index in 1896.

Total revenue of GE reached $142.0 billion in 2011.

GE is having six businesses including: Aviation, Transportation, Healthcare, Energy, GE Capital, Home and Business Solutions.