苏州招聘

The purposes of this position are:
岗位目的

Ensuring an up to date HR Portal and Knowledge base required to support procedures, agreements, policies. This concerns local content to enable effective operation across the Services Center.

Ensuring timely and complete communication towards PPS Center employees, customers and stakeholders.

Reporting Line：
工作关系

a) Direct Governance直接关系:
- Higher hierarchical reporting line直接汇报关系的上级职位:
The position reports hierarchically to the Head of Philips People Services North Asia Centre and functionally to the Global HR Content Manager.
The position is part of the general support roles in the Philips People Services Centre.

- Lower hierarchical reporting line下属职位及人数: N/A

b) Indirect Governance 间接关系:
- Indirect Subordinate Reporting Line直接下属管理的职位及人数: N/A

c) Cooperative Department对外关系（需要同哪些外部机构进行联系及其目的）:
Interacts with Services Center Team Leads
Interacts with functional COEs for content developments.
Participates in the HR information publishing process together with the Global HR Content Team and Internal communications

Key Areas of Responsibility：
主要工作职责
(Identify key responsibilities in rough order of importance. Focus on the results that areexpected from the job. For each statement, please set out the target in specific area or scope, the expected final results .
根据大致的重要度依次列出主要的工作职责. 重点放在期望此岗位产生的结果.对每项陈述请指明工作领域或工作框架中的任务,及所产生的最终结果）
· Works with the appropriate Functional Leadership to communicate Corporate-or Service Center-specific policy and procedural changes.
· Works together with global HR Content team, Internal Communications, the Legal Department and the appropriate Functional Leadership to publish information on the HR Portal
· Acts as regional single point of contact for the global HR Content team to oversee the Portal management for Mainland China, Hong Kong and Japan
· Responsible for recognizing and communicating regional time critical communications or exceptional events and news on the HR Portal
· Gathers and updates the Contact Centre knowledge base with local content when appropriate
· Assists Services Center Team Leads and Functional Support with policy and procedure implementation and communication
· Collects and reports regional metrics on HR Portal and Knowledge base usage (e.g. which pages are most used, which pages are oldest – newest etc.)
· Develop and provides training on ways of working for PPS Center employees as well as key customer groups. E.g. line managers, HR BPs.
· Identify trends and recommend and implement improvements based on data analysis.

Job Requirements & Skills
岗位要求

· Education学历: Bachelor degree or above
· Experience工作经验: Solid HR background required
· Competency and Skills 能力和技能:
1) Well-developed communication skills - written, presentation, verbal
2) Strong organizational skills and ability to maintain involvement in many projects at any given time is required
3) Ability to work well on own initiative and with larger teams
4) System knowledge preferred of ADP GV, Case management solutions (CRM), HR Portal
5) Advanced PC skills
6) Knowledge of call center / shared service center environment desirable;
7) Systems knowledge preferred- Case Management, SAP HR, HR Portals;
8) Experience in WEB publishing and/or of a document management system required

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