苏州招聘

工作职责：
Guest Relations
·To deliver consistent, friendly and responsive guest service and ensure Morgan Stanley standards of service are consistently executed in a professional way at all times
·To create a professional and welcoming atmosphere by spontaneous greeting to users and clients at the Reception.
·To maintain the highest standards of personal grooming, courtesy, and positive attitude at all times
·To ensure all phone calls are attended according to Morgan Stanley service standards and within three rings.
·To handle all incoming calls through MS Firm main line, dealing with suspicious calls, protecting confidentiality, and handling threats and disturbances.
·To provide services, which include, but not limited to general enquiries, visitor registration, temporary access card assistance, conferencing and catering booking, food and beverage ordering, taxi reservation, and concierge recommendations.
·To take every opportunity to exceed the clients and users expectations by being proactive and handling and resolving customer queries and complaints efficiently and courteously
Reception
·To ensure reception is kept tidy at all times and that all lists and forms are kept in an order
·To maintain and update all visitors information and ensure new updates are changed accordingly as soon as details of visitors are received
·To capture the daily visitors movement and to compile traffic reports for management attention
·To maintain and update the tracking record of temporary employee cards to ensure return on time
·To handle vendor delivery including F&B, couriers, and documents, etc
·To attend and contribute to monthly team meetings
·To maintain accurate and tidy filing systems of all information records


Meeting & Catering Coordination
·To input, maintain and update accurate meeting room and catering booking information
·To co-ordinate user requests including catering and Multi-Media requirement, etc
·To organize internal catering requests professionally by providing customized catering menus and set-up of the events
·To prepare event orders accurately and ensure all events are executed as per the confirmed event order.
·To inspect and maintain cleaning status of all meeting / conference rooms by working closely with cleaners
·To reset the meeting / conference rooms for every usage
Communication
·To understand and to be able to communicate the full range of services to users and clients
·To be able to provide information on the nearby premises, promotions and service offerings to all users and clients
·To communicate and collaborate with internal departments or external parties effectively within the operation level to fulfill specific task requirements
Compliance and Safety
·To indentify and report hazards and incidents, follow up reported incidents with appropriate department(s) until completion
·To be accountable for personal compliance with internal company policies, procedures and codes which include Morgan Stanley Standard of Conduct
·To be aware of the emergency team member and evacuation procedures from day one onwards


任职资格：
1. 女，专科以上学历
2. 1年以上国际五星级酒店前台接待、行政楼服务工作经验
3. 流利的英语口语交流能力
4. 形象较好


工作地点在：陆家嘴（地铁2号线陆家嘴站）或者花木（地铁7号线花木站）

关于我们
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。

索迪斯集团作为首家国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。

索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。

伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。

我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神

更多信息请关注公司网站www.sodexo.cn


about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.

today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.

in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.

today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.

sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.

as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.

our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress

for more information, please visit our website: www.sodexo.cn