500强IT巨头 Regional Site Engineer主管
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-09-04
- 工作地点：上海
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 职位类别：技术支持/维护经理 信息技术经理/主管
职位描述
工作描述：
- Provides escalation support to helpdesks and may provide support to end users directly as requested.
- Provides executive/VIP support in business or non-business hours as per request.
- Provides 24X7 on call support for infrastructure related issues.
- Provides weekly and monthly report to IT Manager.
- Follows Microsoft IT standards and procedures and ensures predefined support metrics including configuration compliance %, SLA, client satisfaction can be met.
- Assist IT Manager to maintain the IT equipments and facilities including routers, switches, telecommunication devices, servers, PBX, security system, FM200, UPS and CRAC in the site data center.
- Escalates issues to corporate tier-2/3 support team as necessary.
- Analyzes and voices local business needs to corporate IT team.
- Works closely with the business, regional PM, corporate functional teams and IT vendors to implement all infrastructure related projects at the site.
- May take on regional initiatives or projects.
- Performs Employee Productivity Education training to educate end users on IT services and applications.
- Assists IT Manager on delivering IT showcases to external Microsoft customers in GCR region.
- Assists IT Manager on annual IT budget and quarterly IT business review.
- Assists IT Manager on driving IT processes and policies within the team.
职位要求：
- Bachelor degree in Electronics, Computer Science, or related technical training or equivalent experience.
- Minimum 3 years of working experience in the IT system engineer/project manager/operation analyst field.
- Prefer CCNA and Microsoft related certification in recent years.
- Prefer English certification such as TOEIC, TOEFL, ELTS in recent years.
- Excellent English written and oral communication skills required.
- Ability to work flexible hours required.
- Excellent soft skill such as communication, expectation management, conflict management, presentation and cross-group collaboration is a must.
- Customer oriented and creative thinking.
- Passionate, positive, self-driven, self-critical and smart.
- Quick learner and team player.
- Love to perform “hands-on” tasks.
- Good command of Windows server 2008/2012 based configuration and administration.
- Good command of WAN/LAN technology.
- Knowledge of telephony system management preferred.
- Knowledge of web and database development skills would be an advantage.
- Provides escalation support to helpdesks and may provide support to end users directly as requested.
- Provides executive/VIP support in business or non-business hours as per request.
- Provides 24X7 on call support for infrastructure related issues.
- Provides weekly and monthly report to IT Manager.
- Follows Microsoft IT standards and procedures and ensures predefined support metrics including configuration compliance %, SLA, client satisfaction can be met.
- Assist IT Manager to maintain the IT equipments and facilities including routers, switches, telecommunication devices, servers, PBX, security system, FM200, UPS and CRAC in the site data center.
- Escalates issues to corporate tier-2/3 support team as necessary.
- Analyzes and voices local business needs to corporate IT team.
- Works closely with the business, regional PM, corporate functional teams and IT vendors to implement all infrastructure related projects at the site.
- May take on regional initiatives or projects.
- Performs Employee Productivity Education training to educate end users on IT services and applications.
- Assists IT Manager on delivering IT showcases to external Microsoft customers in GCR region.
- Assists IT Manager on annual IT budget and quarterly IT business review.
- Assists IT Manager on driving IT processes and policies within the team.
职位要求：
- Bachelor degree in Electronics, Computer Science, or related technical training or equivalent experience.
- Minimum 3 years of working experience in the IT system engineer/project manager/operation analyst field.
- Prefer CCNA and Microsoft related certification in recent years.
- Prefer English certification such as TOEIC, TOEFL, ELTS in recent years.
- Excellent English written and oral communication skills required.
- Ability to work flexible hours required.
- Excellent soft skill such as communication, expectation management, conflict management, presentation and cross-group collaboration is a must.
- Customer oriented and creative thinking.
- Passionate, positive, self-driven, self-critical and smart.
- Quick learner and team player.
- Love to perform “hands-on” tasks.
- Good command of Windows server 2008/2012 based configuration and administration.
- Good command of WAN/LAN technology.
- Knowledge of telephony system management preferred.
- Knowledge of web and database development skills would be an advantage.
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。