某知名外资保险公司招聘service representative
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-09-04
- 工作地点：上海-浦东新区
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：本科
- 职位类别：保险客户服务/续期管理
职位描述
Job description：
- Maintain an accurate membership database, entering and regularly updating client eligibility information.
- Make appropriate decisions on area of cover for each enrolment based on the current group set up, member location / nationality and current trade sanctions.
- Strive for 1 Contact Resolution through taking ownership of the contact from start to finish.
- Liaise and coordinate with billing administrators / sales support / account managers or client on the inception or renewal of business
- Communicate directly with clients / billing administration / account managers / sales support as necessary to ensure the accuracy of information received and recorded.
- Respond direct to client regarding queries regulating to eligibility or membership literature as necessary.
- Issue membership literature and communications to clients and members via Email and letter.
- Provide detailed membership eligibility reports as and when required.
- Maintain accurate files for each client in respect of related products, coverage and contacts.
- Ensure the accurate and timely production of membership ID cards and literature, dispatching as per the specific agreement set up with each client & their policy benefits.
- Maintain and control the stock levels of all literature. Liaising with internal and external customers to ensure literature stock is reordered and organized efficiently when received, allowing a quick turnaround in the dispatch of membership literature.
- Identify potential improvements and make recommendations to Team Leader.
- To carry out other ad hoc tasks as required to meet business needs
Job requirements：
- University education required
- 2 – 3 years experience in new business function, policy administration, or customer service focused organisation
- Fluent in both spoken and written English and Mandarin
- Preferable insurance background
- Strong interpersonal skills with good verbal and written communication to internal and external client
- PC literate; Solid knowledge of basic Microsoft applications to include Word, Excel and MS Outlook. Powerpoint is desirable but not required
- Team work
- Maintain an accurate membership database, entering and regularly updating client eligibility information.
- Make appropriate decisions on area of cover for each enrolment based on the current group set up, member location / nationality and current trade sanctions.
- Strive for 1 Contact Resolution through taking ownership of the contact from start to finish.
- Liaise and coordinate with billing administrators / sales support / account managers or client on the inception or renewal of business
- Communicate directly with clients / billing administration / account managers / sales support as necessary to ensure the accuracy of information received and recorded.
- Respond direct to client regarding queries regulating to eligibility or membership literature as necessary.
- Issue membership literature and communications to clients and members via Email and letter.
- Provide detailed membership eligibility reports as and when required.
- Maintain accurate files for each client in respect of related products, coverage and contacts.
- Ensure the accurate and timely production of membership ID cards and literature, dispatching as per the specific agreement set up with each client & their policy benefits.
- Maintain and control the stock levels of all literature. Liaising with internal and external customers to ensure literature stock is reordered and organized efficiently when received, allowing a quick turnaround in the dispatch of membership literature.
- Identify potential improvements and make recommendations to Team Leader.
- To carry out other ad hoc tasks as required to meet business needs
Job requirements：
- University education required
- 2 – 3 years experience in new business function, policy administration, or customer service focused organisation
- Fluent in both spoken and written English and Mandarin
- Preferable insurance background
- Strong interpersonal skills with good verbal and written communication to internal and external client
- PC literate; Solid knowledge of basic Microsoft applications to include Word, Excel and MS Outlook. Powerpoint is desirable but not required
- Team work
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。