苏州招聘

PURPOSE:
The Customer Service Representative is the primary liaison between customers and suppliers. The primary objective of the position is to ensure qualified customer services to our customers and suppliers.

ESSENTIAL FUNCTIONS / MAJOR RESPONSIBILITIES: (These responsibilities must be able to be performed with or without reasonable accommodation)
Accountable for providing excellent service to customers, accurate documents, on-time delivery of orders to customers and suppliers
Work as a member of a team to coordinate all activities related to the order - sales, purchasing, transportation, and documentation
Communication effectively between offices regarding order and shipment status
Make sure accurate and complete documentation for sales orders, purchase orders and invoices to both customers and suppliers
Work with the sales, project, logistics and sourcing team to ensure deliveries to customers
Adjust orders based on individual supplier and customer needs
Responsible for order entry with efficiently documentation work
Collect compete file back up for each order
Prepare invoice lists and Coordinate with collector from the accounting department and customers as needed.
Manage timely resolution of customer complaints and claims

OTHER RESPONSIBILITIES:
Interface and handle customer order and samples issues received from email, fax
Interface with Headquarter, other Asian offices & Product Development team on project and order issues
Prepare order specifications (adjust if necessary)
Monitoring open orders and remind customer about delivery schedule
Work closely with suppliers to ensure deliveries to customer
Trace D/N and other shipping documents with suppliers closely
In conjunction with vendor coordinators and logistics specialists to develop, implement and maintain processes for ensuring timely deliveries for both packaging and material orders
Coordinate with logistic specialists to satisfy customer's shipment requirement on schedule, items and qty needed
Shipping schedule co-ordination between customers & Suppliers (trace vessel booking, schedule adjustment if necessary, etc.), Provide support to customer's transshipment
Prepare packing list and shipping documents for customs clearance
Work with Technical team and QA for claim assessment, Handle customer's claims on short-shipment & undefined charges
Reconciliation on customer's claims
Ensure on-line Claim application timely and accurately
Download Credit limits report and double check if customer has exceed company credit limits and trace payment
Download ARAP monthly report and verify data for Finance team for service fee collection
Visit customers with NAM team and sales team when necessary
Perform other related duties as required or assigned.

SCOPE:
Works under normal supervision. Position requires the ability to manage multiple projects efficiently and with thorough follow-up. Decisions made have an impact on the profitability of the company. Contacts within the company include Sales, Product Development, Sourcing & Planning, IT, Finance, Transportation, other Market Coordinators from all PACCESS offices. Abilities to handle confidential and sensitive information. Some domestic travel may be required.


ESSENTIAL REQUIREMENTS OF POSITION:
Two-year working experience as a customer services representative.
Good command of both spoken and written English and Chinese (Mandarin is required, Cantonese is advanced)
Service oriented personality - strong interpersonal skills, highly professional, courteous, friendly, and calm in stressful situations
Superior organizational skills and attention to detail
Team Player
Working knowledge of international business, Microsoft Office (Word, Excel, PowerPoint, etc.
Ability to handle multiple projects in a fast paced environment exercising independent decision-making skills.

PREFERRED KNOWLEDGE/SKILLS/ABILITY:
Four-year degree, College or University above
At least two years working experiences in order processing, customer services
Well organized, ability to prioritize/set goals, maintain focus and follow-through
Able to work independently
Mature, disciplinal, active, self-motivated
Able to communicate with people from different cultures among countries
Loyal to the company's direction and interest
Treat all customers with attentiveness, courtesy, respect and professionalism
Export knowledge

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, or working conditions associated with the position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

PACCESS is a global service company exclusively focused on helping our customers improve their packaging, materials sourcing, and supply chain operations.

We conceive, build, and deliver solutions through a bundle of integrated products and services for companies with complex business processes across a global landscape.

We have expertise in packaging design, procurement, materials management, logistics, distribution, and order fulfillment. PACCESS has extensive experience in the key export manufacturing regions of Asia.

PACCESS was established in 1995 and has nearly 300 employees around the world. Our corporate headquarters is located in Portland, Oregon. We have offices in China (Shanghai and Shenzhen), Indonesia (Jakarta), Thailand (Bangkok), Taiwan (Taipei), Switzerland (Lugano), India (Mumbai), and Vietnam (Ho Chi Minh).

From raw material through to the retail store shelf, we can streamline your global supply chain to help you increase growth, gain greater market share, and enhance profitability. Our Supply Chain Services and Paper and Packaging Materials divisions integrate procurement, logistics, distribution, and fulfillment services to meet your business' specific supply chain needs.

Our Mission
Challenge Innovate Deliver
Our Commitment: we will always challenge conventional wisdom and practices with innovative ideas and approaches. Only then can we deliver meaningful results.

Our Vision
To be the best company in the world to work for and the best company in the world to work with.
Our People
Every PACCESS location worldwide will provide a challenging and exciting work environment, along with excellent learning and career opportunities.
We will be the best place for people to fulfill their personal and professional dreams.
Our Customers
We will be the preferred business partner for all of our customers. Our innovative approaches, our ability to execute, our focus on creating value and our willingness to challenge their thinking will make us an integral part of every customer’s business.

Our Values
Integrity and Trust, Action and Ownership, Learning and Teaching
Integrity and Trust
Our reputation is our greatest asset.
We must trust each other and gain our customers’ trust by adhering to the highest standards of ethical behavior and honesty at all times.
Action and Ownership
Our business is all about change.
We must anticipate change and be proactive at all times. We will be accountable for our work so others can rely on us with confidence.
Learning and Teaching
Our competitive advantage is our people.
We must constantly focus on learning from and sharing knowledge with each other.