苏州招聘

任职要求：
1.Bachelor degree;
2.More than 3 yrs experience in foreign company; good college graduates could also be considered.
3.Strong English skill in speaking and writing;
4.Automotive experience within a parts dept is preferred;
5.Call center/Customer Service experience required;
6.Excellent communication and interpersonal skills;
7.Good telephone manner;
8.Proven experience in understanding customer needs;
9.Computer literate(knowledge of MS Word,Excel,Power Point)
10.SAP knowledge a plus

职位职责：
The Customer Service Coordinator will report directly to the Customer Service Team Leader and be responsible for managing the dealer helpdesk and all dealer facing communications relating to parts logistics operations in China. The scope of the role is as detailed below.

i)Dealer Call Maintenance
The are currently + - 40 dealerships in China. Calls from these dealerships can be expected on a daily basis regarding a number of issues ranging from parts number enquiries, freight enquiries, back orders and parts arrival information. The customer service staff are required to politely and timely manage these enquires from dealerships and manage the enquiries through to completion. Where calls cannot be managed by the customer service staff themselves relevant info will need to be taken from the dealer and then other staff within the organisation consulted.

ii)Systems
Customer Service staff will receive training and need to become fully proficient in the use of the internal SAP system. In addition to this all customer service staff will need to become proficient in the web based parts catalogues and order systems in place at dealerships. It is estimated that + / - 50% of the day will be spent using one or more of the systems.

iii)Back Order Management
Enquiries regarding parts back orders are likely to form a large part of the customer service role. Internal systems will need to be interrogated on in a number of occasions the UK will need to be contacted via the expeditor. Professional interaction with dealers is key to this role.

iv)Dealer Satisfaction
Working with dealers and the Customer Service Manager is another key aspect of this role. Understanding dealer concerns and addressing these in a timely manner will be a core part of the role however working proactively to constantly improve the service level that we offer is also paramount.

About Us关于我们
At Unipart Logistics we design, operate and optimise complex supply chains for clients across a wide range of sectors on a local and global basis where excellent service is vital to their success.
    优尼派特物流在全球范围内提供设计、运营和优化多元化供应链的专业服务，客户多为各领域之翘楚，且多以优质服务为企业成功之本。

As part of the wider Unipart Group, our manufacturing heritage informs our deep understanding of the drivers of cost and service in complex supply chains. We have award winning expertise in the design and delivery of resilient supply chains that can be relied on to keep your industry moving.
    作为优尼派特集团的事业部之一，我们拥有丰富的制造领域方面的经验，并且深谙多元化供应链中成本与服务的平衡之道。独特的专长让我们在设计、交付供应链解决方案领域赢得了众多奖项。这些能适应不同行业、极具弹性的供应链解决方案正是我们客户不断发展的推动力。

We don’t simply offer you an off the shelf solution, we set out to understand your needs at every stage and then work with you to engineer a supply chain that delivers against your requirements, while ensuring that you retain strategic control.
    我们提供的不只是现成的解决方案，而是在深入了解客户各阶段的需求后，与客户共同规划出能满足客户全方位需要的供应链方案，同时保证其在战略层面上的可控性。

Our Business in China中国之旅
Headquartered in Suzhou Industrial Park Unipart has been active in China since 2008 bringing lean logistics solutions to a growing range of international and local clients. Today we operate a multi client network of 11 warehouses across the main strategic cities in China in addition to providing complex value add supply chain services from our S.I.P headquarters.
    优尼派特中国成立于2008年，中国区总部位于苏州工业园区内。从成立至今，一直致力于为国际和国内日益增多的来自不同行业的客户提供精益供应链解决方案。同时，我们在中国主要战略城市除了提供来自苏州工业园区多元化增值供应链服务以外，还布局了一个由多个仓库组成的多客户供应链网络。

Due to the current businss expansion and new business launching,a number of roles are newly available for highly motivated individuals looking for a career in a challenging and progressive logistics environment.
由于现有业务的扩张和新业务的启动，产生了一些新的职位，诚邀积极进取、希望在物流行业接受挑战和寻求发展的有识之士加入。

Company Address公司地址
苏州办公室：现代大道88号现代物流大厦901室，快9公交至“普洛斯物流园”站，下车即可见红色框的高楼即是现代物流大厦。
苏州C23：129、19公交，“亭北路”下车，沿唯胜路和亭平路交叉口进来,亭平路向东第二个红绿灯右转，一直向前***个丁字路口左转，再一直向前，路的右手边可见C23。
上海仓库：上海市浦东新区外高桥保税区德堡路472号

Contact联络
招聘邮箱：hrchina@unipart.com