苏州招聘

主要工作内容

1)负责所辖区域医院开发和维护，收集有效信息；
2)负责客户开发、客户关系维护和客户资料管理；
3)负责收集市场信息并提供相关建议；
4)协助跟进售后服务；
以上工作内容皆在呼叫中心完成。

任职要求：
1)医学或生物制药相关专业背景；
2)具有医药销售经验优先；
3)出色的沟通协调能力，英语不限。


Essential Duties/ Responsibilities:

? Engage targeted audience in in-depth program discussions.
? Verify and complete required data entry including details of the target’s responses, notes and any follow through actions.
? Profile and manage targeted list of healthcare professionals and provide value-added benefits to grow product volume.
? Respond to inbound calls or inquires for follow up questions regarding program and enrollment. Refer to appropriate department for follow up when appropriate.
? Escalate and/or warm transfer calls to other departments.
? Maintain call productivity and metrics that are required by the company and the client.
? Manage assigned territory to optimize time and maximize the achievement of sales.
? Listen and respond appropriately to customer needs and questions.
? Demonstrate thorough knowledge of client product program and ensure clear, concise and accurate communication of program information with target audiences using proper terminology.
? Successfully complete client training and meet training expectations set by the client in order to proceed to servicing client’s customers within the parameters of the program.
? Effectively and timely communicate with the Supervisors and Client Services on project’s progress.
? Create and maintain a positive impression with client and client’s customers.
? Validates and data enters doctor’s information into database.
? Other duties as required

Education/Experience:

? BA/BS degree preferred.
? 2-5 years of experience in a customer service and/or sales environment preferably in inside sales, contact center or retail sales environment.

Knowledge/Skills/Abilities:

? Strong focus on providing customers with superior product and service.
? Excellent verbal, written and interpersonal communication skills.
? Strong rapport building skills.
? Excellent active listening skills.
? Good organizational and planning skills.
? Strong selling / closing and marketing skills.
? Clear, articulate and grammatically sound speech and professional phone manner.
? Must be self motivated and disciplined.
? Strong attention to detail and accuracy in recording/handling client and project information.
? Excellent judgment/decision making skills.
? Ability to accurately assess individual situations and draw on prior knowledge, experience and problem solving skills in order to come up with successful solutions.
? Ability to work independently and as a team member.
? Flexibility and ability to handle multiple tasks simultaneously.
? Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments.
? Ability to identify critical activities and tasks and adjust priorities to meet client goals and objectives.
? Ability to understand the client’s program training in order to sell and support client’s customers in a variety of scenarios.
? Ability to overcome obstacles to gain access to key personnel.
? Excellent selling/persuasion/presentation skills.
? Must be able to deal with people at all levels inside and outside of the company.
? Must be proficient with Microsoft Office Suite (Word, Excel, Power Point, Outlook); knowledge of Lotus Notes is a plus.

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