苏州招聘

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adherence to SYKES policies on ethics and integrity
• Provide a high level of technical response to the customers
• Ensure that all communication with customers is within the guidelines of the client
• Follow the prescribed problem resolution procedures
• Reach and maintain the level of technical competence and customer service skills as required for the post
• Daily duties include service provisioning, configuration, monitoring, troubleshooting and providing network consultancy and data centre operation
• Ensure that service levels are achieved as communicated by the L2 engineer or Account Manager
• Sometimes need project-in-residence/ on-site support
• Can adapt night shift work to provide 7*24*365 services

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor degree or above
• Foreigners; proficiency in English and Mandarin
• Familiar with communication technology and telecom operation system, such as telecom network, data network, common IT support skills
• Knowledge in the following areas, Virtualization, Network, Security, Linux / Unix, Windows AD, E-Mail, Storage, MySQL, Oracle and MS-SQL;
• Holder of MCP, MCSE, MCITP, LPI or CCNA is an advantage
• Experience with Cisco Smart-net process will be an advantage.
• Relevant experience in IT & Telecom industry will be a plus.
• Positive Attitude, Proactive, Results-oriented, quick learner and Integrity

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赛科斯企业有限公司（纳斯达克股市代码：SYKE）是全球领先的提供客户关系管理服务的外包商，我们为《财富》1000强中的许多知名企业提供一整套全球范围内的客户关系管理服务，这些企业来自于通讯、技术、金融、医疗保健和运输等领域。我们一整套的客户服务方案可以帮助客户获得、服务、留住其顾客，并加强他们与顾客之间的联系。在美国、加拿大、欧洲、拉丁美洲、亚洲和非洲的许多地方，我们已建立了全球范围的客户关系管理中心。
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心***的服务外包商之一，在上海、常熟和广州三地管理着超过2000坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、俄语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。
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