苏州招聘

The Sr. Operation manager of Greater China CS Dept. will be

1. Manage a Customer Support team consisting of Supervisors, Specialists, Senior Customer Support Representatives, and Customer Support Representatives.
2. Oversee the daily activities of Customer Support with a focus on motivating staff to meet/exceed daily service objectives, quality standards and productivity metrics.
3. Communicate and ensure the team is prepared for workflow, system, and or procedural changes.
4. Represent department to assess impacts of company initiatives and ensure appropriate support.
5. Implement initiatives, products and policies to support eBay business development.
6. Foster relationships with all functional groups within eBay, worldwide.
7. Identify possible event drivers and business challenges, formulate solutions and facilitate implementation.
8. Coordinate with other CS centers and related Functions to achieve the targets.
9. Participate in product review and system enhancement testing before each push.
10. Participate in special projects as needed and perform other duties as assigned.
11. Partner with outsourcing team to jointly deliver the goals

1. Excellent commands of English/Cantonese or English/Mandarin
2. Fast learner, good at data analysis and take execution quickly
3. Energetic, adapt to change and eager to work for a fast paced, growing company
4. Ability to handle multiple projects under pressure.
5. Team work spirit and excellent communication skills

eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************