苏州招聘

PRINCIPAL ACCOUNTABILITIES主要工作职责

· Own customer satisfaction & service quality KPIs for assigned account
· Provide service support to team members as required
· Develop and maintain good relationships with customers
· Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO
· Prepare and provide kinds of Service Report on an accurate and timely basis
· Attend training and develop relevant knowledge and skills.
· Support service sales to explore and develop business opportunities (IS FSE)
· Develop business in assigned account (UM FSE)
· Other tasks assigned by team & company

MAJOR CHALLENGES主要挑战

· Work professionally and effectively to maintain a high system up rate
· Communicate and work with service support engineer to raise VIPER case and solve difficult technical challenges
· Maintain and improve customer satisfaction to keep high CQCS
· Adopt team spirit to make sure whole team deliver same service quality

JOB REQUIREMENTS岗位要求
a) Education学历:
· College, University Bachelor or above
· Advanced Electronics Certificate or equivalent in electrical engineering
b) Experience工作经验:
>3 years work experience on customer service in Healthcare industry
c) Travel Frequency出差频率:

d) Competency and Skills 能力和技能:
· Strong technical knowledge on Healthcare products
· Strong communication skill and Open mind to share with others
· Clear and logic thinking
· Ability to handle multi tasks
· Good execution skill
· Excellent English skill in reading, writing and speaking
· Willing to take responsibility ( 勇于承担责任)
· Self motivation and self management (明确的自我激励和自我管理能力)

荷兰皇家飞利浦公司是一家领先的健康科技公司，致力于在从健康生活方式、疾病预防、到诊断、治疗和家庭护理的整个“健康关护全程”，凭借先进的技术、丰富的临床经验和深刻的消费者洞察，不断推出整合的创新解决方案，助力健康医疗系统实现四重目标——提高大众健康水平、提高医护人员满意度、改善患者体验，并降低关护成本。飞利浦的愿景是通过有意义的创新，令世界更健康、更可持续的发展，到2030年每年改善25亿人的生活。

        飞利浦公司总部位于荷兰，2021年销售额达172亿欧元，在全球拥有大约78,000名员工，销售和服务遍布世界100多个国家。公司目前在诊断影像、图像引导治疗、病人监护、医疗信息化以及消费者健康和家庭护理领域处于领导地位。

        在飞利浦，每一个人，都至关重要。这是我们始终坚持的信念。在飞利浦，你将用数字化驱动有意义的创新，积极影响自己与数十亿人的生活，践行改善人类生活的使命。我们全心营造多元包容的工作环境，平等互助的工作氛围，让你的独特之处得到充分尊重和欣赏，鼓励你释放真我，以梦为马，不负韶华。本着 “立足中国，辐射全球” 的理念，我们通过布局广泛的业务线，为你带来广阔的平台、丰富的学习资源、多样的内部发展机会，助你成为具备全球化视野和本土深度的一专多能复合型稀缺人才。

创美好，做真我，迎蜕变。
我们深信每一个你都卓尔不凡, 更期待与志同道合的你笃行致远。