广州招聘粤语客户经理（工作地点：上海）

粤语客户经理（工作地点：上海）

亿贝管理（上海）有限公司

公司规模：1000-5000人
公司性质：外资(欧美)
公司行业：互联网/电子商务

职位信息

发布日期：2012-11-13
工作地点：广州
招聘人数：若干
工作经验：三年以上
学历要求：大专
语言要求：英语良好
粤语精通
职位类别：客户经理/主管

职位描述

Job Title: Account Manager 粤语客户经理（工作地点：上海）

Primary Job Responsibilities

A. Merchant Satisfaction Delivery

1. Maintain a specific number of accounts as required, deliver quality merchant support service to the account portfolio, and meet specific customer satisfaction requirements.

2. Be available to answer all email, phone, and voice mail inquires from your account base, and provide one-stop solution to address their needs, including difficult contacts and complaints

3. Provide accurate solutions and proper education to merchants regarding products and processes

4. Work closely with related teams or counterparts to resolve merchants’ issue and follow up with responsible parties until they are resolved.

5. Make outbound contacts to merchants whenever there are outstanding issues in the account, and give merchants proper guidance to improve the process and business

B. Account Retention

1. Keep monthly contact with merchants and maintain business relationships; complete daily phone outreach as assigned.

2. Regularly update customer relationship management database; study and analyze the challenges and opportunities for each merchant

3. Constantly monitor account behavior and report outstanding issues

4. Support other business units with marketing programs and promote product features; conduct phone or email outreach to targeted account portfolios to promote marketing campaigns, and complete assigned targets

Language(s) Needed for Job English; Mandarine

Job Requirements

1. Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to the customer.

2. Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.

3. Ability to make discretionary decisions based on research independently. Performs a variety of tasks. Works under general supervision; typically reports to a supervisor. A certain degree of creativity and latitude required

4. Ability to handle tough contacts and complaints

5 A degree of flexibility is necessary on shifts worked from time to time depending on the training needs & schedules of the organization

6. Must pass general knowledge assessment and other required training sections.

Basic Qualifications

A. Education

Bachelors’ degree or equivalent work experience preferred

B. Experience

1. Experience in an Internet company, financial institution or transaction processor is preferred.

2. Experience in customer relationship management or outbound service is a must; sales, telesales or telemarketing is preferred.

3. Experience using Microsoft Office products including preferred: Excel, Word, Access, Outlook, Visio, Web Accept and PowerPoint a must.

4. Customer communication experience (email & phone)

公司介绍

eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************

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