苏州招聘

Responsibilities:

? Improve the productivity of the team through effective communication, training, process improvement, performance monitoring and recognition programs.

? Ensure all procedures, practices and service delivery standards are updated and complied with regulatory and internal requirements.

? Oversee the team and responsible for controlling costs, building a loyal clientele,and maintaining service records.

? Satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably.

? Work closely with other teams/departments to identify service delivery gaps and improve customer experience.

? Establish good communications with corporate clients and maintain a good relationship by providing proactive strategies and initiatives of customer value management.

Requirements:

? Minimum 5 years working experience as sales/customer services in which at least 3 years' experience in supervisory/management level, preferably in MNC

? Experience with call center operations and technical support activities is a plus

? People oriented, passionate and customer focused.

? Good interpersonal, presentation and problem solving skills.

? Mature, independent, well-organized and able to work under pressure.

? High proficient in verbal English

? Station in Shanghai

赛科斯企业有限公司（纳斯达克股市代码：SYKE）是全球领先的提供客户关系管理服务的外包商，我们为《财富》1000强中的许多知名企业提供一整套全球范围内的客户关系管理服务，这些企业来自于通讯、技术、金融、医疗保健和运输等领域。我们一整套的客户服务方案可以帮助客户获得、服务、留住其顾客，并加强他们与顾客之间的联系。在美国、加拿大、欧洲、拉丁美洲、亚洲和非洲的许多地方，我们已建立了全球范围的客户关系管理中心。
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心***的服务外包商之一，在上海、常熟和广州三地管理着超过2000坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、俄语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。
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