苏州招聘

Assistant Trainer (Chinese Natives)

Position: Learning Partner

职位： 学习伙伴

Line of Business: Disney English

产品线： 迪士尼英语

Reports to： Language Learning Director (LLD)

汇报对象： 语言学习总监

Date of update: October, 2012

Disney English Mission 迪士尼英语目标

Our mission is to transform children’s learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.

我们的目标是结合沉浸式的学习环境、创新型的技术与互动参与型的学习方式，转变孩子的英语学习模式，激发孩子自信地用英文与全世界交流。

Job Purpose 工作责任

Disney English Learning Partners support Foreign Trainers in instructing children ages 2-12 at our Language Learning Centers throughout China. Partners will use an innovative and immersive Disney program, leveraging Disney’s beloved characters, stories, songs, animation and other materials, to provide a highly engaging and effective premium learning experience.

· Be part of a guest-focused team anchored around the 4 standards of Disney quality: Safety, Courtesy, Show and Efficiency.

· Contribute to a positive, collaborative and service-focused work environment.

· Comply with academic standards and successfully deliver Disney English Content to ensure learning results in line with company targets.

迪士尼英语学习伙伴支持外籍培训师指导在我们语言学习中心的2-12岁学员。学习伙伴将使用创新和沉浸式的迪士尼课程，利用迪士尼深受欢迎的角色，故事，歌曲，动画和其他材料，来提供一个高度互动和有效的学习体验。

· 作为一个以客户为中心的团队一员，该团队围绕迪士尼质量的四个标准：安全，礼貌，展示和效率

· 为营造一个积极，合作和服务为导向的工作环境作贡献

· 遵守学术标准，成功教授迪士尼英语内容来确保学习效果与公司目标一致

Direct Line Reports: N/A 直线汇报： 无

Key Responsibilities:主要职责

Academic Delivery 教学

- Become proficient in effectively delivering the Disney English interactive content including associated technology.

- Prepare, prior to the start of each class, and be able to effectively use lessons, realia, print materials and supplemental materials.

- Follow prepared content and lesson plans using appropriate methodology and developmentally appropriate teaching practices to enhance each lesson.

- Deliver up to 25 hours per week of ongoing, regularly scheduled classes.

- Continuously assess and find ways to improve the performance of learners as they advance through his/her lessons.

- Prepare and assist with educationally valuable Clubhouse Activities before classes.

- Deliver both formal and informal assessments and progress reports throughout the program and maintain learner records.

- Work with Foreign Trainers to ensure classes are run efficiently and start and end as scheduled.

- Lead remedial classes for low scoring learners and customize the lesson in order to support their learning needs.

- Maintain high quality of academic delivery in his/her own classes ensuring consistently high standards.

- Accurately place learners in the Disney English program by delivering placement assessments in conjunction with a Foreign Trainer or Language Learning Director.

- Check each learner’s homework during class time each week and make corrections as needed.

- Provide coverage for classes in times of trainer sickness or absence.

- Attend weekly meetings with the LLD to communicate all pertinent student and classroom management issues.

- Provide excellent classroom management, in terms of child care and dealing with emergencies and/or unforeseen circumstances that require immediate attention.

- 熟练教授迪士尼英语交互式的教内容包括相应的技术

- 每节课开始之前充分准备，有效运用课件，道具，打印材料，技术和其他供应品

- 遵从与迪士尼英语语言学习一致的教学计划，能够使用发展式的教学方式来提高每节课

- 每周教学不超过25小时，正常安排的班级

- 持续评估并找出办法来提高学员的成绩

- 课堂开始之前准备并协助学习区具备一些教学价值的活动

- 在整个教学中进行非正式和正式的评估并紧密地关注学员的记录

- 与外教一起工作确保班级高效运转，并按时开课，下课

- 领导为测评低分学员做的补习班，为他们量身定做课程来迎合他们的学习需求

- 保持他/她所教课堂的持续的高教学质量

- 与外教和语言学习总监一起准确的排班

- 每周课上检查每个学员的作业，如需要，要做出订正

- 如有培训师生病或缺勤，需要去代课

- 与语言学习总监一起参加每周例会交流学员相关或课堂管理的事件

- 提供出色的课堂管理，包括儿童照顾，处理突发或需要及时反应的不可预见的情况

Parent Care 家教联系

Learning Partners are responsible for the Parent Care program and play a critical role in the engagement with our parents to improve their child’s experience, learning progress and overall satisfaction.

学习伙伴负责家校联系项目，在与家长互动以提高他们孩子的体验，学习进展和总体满意度上发挥重要作用

- Establish and maintain Parent Care communication regarding learner’s progress by means of the Trainer/Parent Portal and ongoing communication during performances, phone calls, Parent-Trainer Conferences and Unit Report Cards.

- Place phone calls to parents or face-to-face communication a minimum of twice per term for each learner in order to update parents on their child’s learning progress, communicate center information and updates, answer parents questions and handle concerns.

- Keep diligent records of all parent communication in the Parent Care binder, including learner’s attendance, soft skill development, and general progress notes to discuss with parents.

- Responsible for regularly updating parent/trainer connection website with information on learner’s weekly attendance, progress, assessment results, photos and audio recordings.

- Schedule all Parent-Trainer Conferences, Make Up Classes and Remedial Classes. Provide both oral and written translation as needed during class and throughout the center.

- 通过培训师/家长页面，持续的交流学员成绩，电话，家长-培训师会议和成绩报告卡，学习伙伴建立和保持家校联系交流

- 每学期至少两次与家长电话或面对面交流每个学员的进展，中心信息和情况的更新，回答并解决家长的问题

- 在家长手册里认真记录所有家长的交流记录，包括学员出勤，软技能发展和大致家长交流笔记

- 负责定期在家长/培训师联系网页上更新学员每周的出勤，进展，测评结果，照片和声音记录

- 安排所有的家长-培训师会议，补习班和补课班。如有需要在课上和在中心提供口头和书面的翻译

Business Responsibilities 业务责任

- Through the delivery of guest service excellence and measurable academic results, and support of the sales process, ensure that Center performance goals are met through new learner enrollment and existing learner renewals.

- Understand the center business objectives.

- Participate in or deliver a variety of English Language Learning events as scheduled by the LLD, including but not limited to Demos, Referral Events, Center Events, Make Up Classes, Parent Seminars and New Parent Orientation Meetings.

- Regularly attend and participate in staff meetings and take part in professional development sessions.

- 通过提供优秀的客户服务，可衡量的教学结果并支持销售流程，确保中心达到新单销售和现有客户续约指标

- 理解中心业务目标

- 根据语言学习总监安排，举办一些语言学习的活动，包括但不限于，展示，推荐活动，中心活动，补习班，家长会和新家长培训等

- 定期参加员工会议，参与职业发展会议

Safety and Security 安全和安保

- Participate in regular safety and security training and drills, understand and execute the center’s Emergency Response Plans.

- Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.

- Ensure a safe learning environment for all guests in the Language Learning Center and classrooms.

- 参加定期的安全安保培训和演习，理解和执行中心的应急措施计划

- 通过合适渠道及时准确报告任何安全或安保有关的事件

- 确保所有客人在语言学习中心和教室里有一个安全的学习环境

Service and Operational Standards 服务和营运标准

- Together with all center cast members, create an engaging, service-focused environment where the needs of the learners come first.

- Adhere to Disney English operational standards, system compliance, and DE teaching methods.

- Follow the Master Schedule for working hours and teaching hours.

- Work closely with the Sales and Operations Teams on a daily basis to ensure smooth center operation.

- Provide basic child care services to individual children or to groups of up to 8 two-year-olds, 12 three-year-olds, or 15 four to twelve-year-olds.

- 与所有中心演艺人员一起，营造一个互动式的，学院需求为第一位的服务为导向的环境

- 遵守迪士尼英语营运标准，系统执行和迪士尼英语教学方式

- 遵守主时间表中的课程表和工作时间表

- 与销售和营运团队日常紧密合作确保中心顺利营运

- 给每个孩子提供基本的儿童护理或提供给一组8个2岁小孩，或一组12个3岁小孩，或一组15个4-12岁小孩。

Main KPIs (including but not limited to) 主要业绩指标（包括但不限于）

• Learner Renewal Rate
• Average Learner Assessment Score
• Speak with every parent twice per term
• 学员续约率
• 平均学员测评分数
• 每学期与每位家长通话不少于2次

Job Qualifications: 职位资格

· Bachelor’s degree required; majored in education preferred

· Have at least 1 year experience working with children or 1 year relevant service industry or have successfully completed Disney English Learning Partner Internship

· Very strong English and Standard Chinese language speaking and translation ability

· Creativity and excitement to bring a unique personality to the Disney English classroom including talents in music, art, and performing arts

· Able to stand for extended periods of time, squat and bend. Frequent lifting of 0.4 to 1.9 K.G. and occasional lifting of up to 15-19 K.G. is required

· Has passion to connect with children and their families

· 本科学历，教育专业优先考虑

· 至少一年与孩子一起工作的经验，或一年相关服务行业或曾经成功完成迪士尼英语的学习伙伴实习生项目

· 很强的英语和中文普通话的会话和翻译能力

· 独特的个性将创造力和兴奋带入到迪士尼英语的课堂上，包括音乐，艺术和表演等天赋

· 能够站立一段时间，蹲和弯腰。可以频繁提举0.4到1.9公斤 或1到5磅的重量，偶尔能举起最多15到19公斤，或40到50磅的重量

· 拥有激情与孩子和他们的家庭保持联系

Core Skills: 核心能力

• Relate to and engage young learners in an English Language environment
• Ability to thrive in a fast paced, demanding environment, flexible to change and able to manage multiple priorities

· Commitment to delivering high quality customer service

· Work well independently and in a team

· Build strong relationships internally with colleagues and externally with parents and guardians

· Have high personal integrity and credibility

· Professionalism in oral and written communications

· Resourceful, with creative problem solving skills

· 在英语学习环境里联系并和小学员互动

· 在一个快节奏，高需求的环境中快速成长，能够灵活应对变化，处理多项重点

· 承诺做出高质量的客户服务

· 能够很好独立工作和团队工作

· 构建内，外部的较强关系

· 高度诚实可信的个性

· 专业的口头和书面表达

· 随机应变，创造性解决问题的技能

Functional Skills: 岗位技能

· Ability to work in a diverse team of both foreign and local cast members

· Strong understanding of service and experience

· Proficient in Microsoft Word, Excel, PowerPoint and other software systems, including Notebook

· 能够在一个包含外籍和中籍演艺人员的多元化的团队中工作

· 较强的对服务和经验的理解

· 熟练掌握办公软件如Word， Excel， PowerPoint 和其他软件，包括Notebook

如需进一步信息，请点击“申请职位”进入迪士尼官方招聘网站。

For more information, please APPLY FOR THIS JOB in our official recruiting website.

作为享誉世界超过80年的家庭品牌，迪士尼最经典的故事和广受欢迎的卡通明星给全球的孩子和家长带来了无限的欢乐。
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。

国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。

走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。

以歌曲、逻辑、游戏、空间等独创性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。

为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。

辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。

As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.

Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.

Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.

Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.

Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.

Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.

Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.

如果您想加入到华特迪士尼大家庭，请您关注公众号“迪士尼Disney中国招聘“ 华特迪士尼招聘团队为您准备了实时更新的职位信息、迪士尼员工故事分享、职场tips、迪士尼福利大揭秘、最新的行业信息，还有互动活动大礼等着你。迪士尼的故事里，有你更精彩 。如果您对我们的职位有兴趣，可以登录浏览和投递我们的职位https://jobs.disneycareers.com/