Sr. Customer Service Specialist/高级客户服务专员
达能乳品销售（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期：2013-05-13
- 工作地点：上海
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位类别：客服专员/助理(非技术) 客服主管(非技术)
职位描述
Main responsibilities:
-Provides a high level of professional and competent customer service and is able to communicate effectively with customers;
-Work closely with sales/finance/logistics team to build up order management process;
-Take full responsibility of the daily operation of customer service function: handle key account order/delivery/reconcile/billing process to ensure OTC process;
-Customer collaboration project to improve process optimization and customer satisfaction;
-Be willing to following the working time assigned by immediate supervisor.
Qualifications:
-At least 4 year working experience including 2 years customer service practice;
-Potentials to be a team leader and able to work under pressure;
-Customer focused, think out of box and efficiency;
-Ability to learn fast & ability to innovate for improvement;
-Excellent communicational and interpersonal skill;
-Good command of English and PC skills;
-Familiar with SAP is preferred;