苏州招聘

Job Purpose:

• Develop a CRM system that drives efficiencies and commercial triggers for the Asia Pacific sales organisation and supports business strategies
• Support a CRM system that maximises user experience, drives adoption and delivers efficient CRM processes across multiple business units

Principal Accountabilities

?Define and deliver enhancements to a CRM system that drives positive user experience and adoption to CRM users

?Maintain the functionality of the CRM system in conjunction with Global GIS CRM team, ensuring global alignment is maintained while meeting Asia Pacific needs

?Drive agreed GIS requirements in conjunction with subject matter experts and GIS project managers to deliver aligned functionality with appropriate communication, training and reporting

?Review and deliver CRM system functionality developments, change requests and user enhancements identified by 1st line CRM system support and pro-active discussions with key stakeholders

?Develop application changes in the testing environment, assess impacts and align and approve change requests through the global governance process

?Production of new functionality training material and delivery of training (including set up of training and post training requirements)

?Responsible for the roll-out of the CRM system to new functions including needs, processes and reports identification along with stakeholder management, training development and delivery of training

?Develop a suite of commercial reports and dashboards to meet business needs and drive to agreed metrics

?Multi-channel and multi-stage campaign functionality development and lead functionality development

?Member of the global governance forum for system change and development

?Regional administrator for CRM system

?Responsible for ensuring CRM process documentation is built and maintained

Skills, Know How and experience

?Qualified for the role through education (at least Diploma) or at least 6-7 years combined working experience in a CRM operations and support, data and database management

?Experience in managing/ using CRM tools like Oracle/Siebel, SalesForce, SAP etc. Strong communicator, influencer and negotiator with the ability to complete actions through a matrix structure

?Strong interpersonal skills with some experience of training Excellent written, communication and presentation skills.

?Excellent understanding of business processes and ability to link the commercial impact of these processes.

?Highly skilled in MS Access and MS Excel

?Project management experience with the ability to cope with multiple projects and reliably hit deadlines

易络盟电子（中国）有限公司
eluomeng Electronics (China) Co., Ltd.

e络盟隶属于 Premier Farnell 集团。Premier Farnell是全球电子元器件与开发服务分销商，致力于科技产品和电子系统设计、生产、维护与修理解决方案的高质量服务分销已逾80年。
Premier Farnell隶属于安富利集团 (NYSE:AVT) 旗下电子元器件营销业务 - 安富利电子元件 (Avnet Electronics Marketing)。Premier Farnell在欧洲经营 Farnell element14 品牌，北美经营 Newark element14品牌，在亚太地区经营e络盟品牌，是全球3,500多家知名品牌授权分销商，其广泛产品库存可以满足各地区创新客户的需求。
作为专业的“电子元器件与开发服务分销商”，Premier Farnell凭借丰富的业界经验向电子爱好者、设计工程师、维修工程师和采购人员等广泛客户群提供强有力支持，同时与国际一流品牌和初创企业展开积极合作共同开发高新产品并推向市场。公司还大力支持推动行业的发展以期培养出优秀的当代和下一代工程师。

易络盟电子（中国）有限公司
地址： 中国上海市长宁区古北路666号嘉麒大厦3楼