苏州招聘

Major Responsibilities
Client
·Propose to BU National Operation Director the Annual Relationship Plan per Client then implement it;
·Understand expectations of Clients and manage the client survey at a frequency defined by BU. In particular analyze survey results and define action plan;
·Ensure the retention by the renewal of our contracts;
·In particular ensure site openings are well transitioned between BD and operations and well mobilized by operations;
Operational Excellence & Customers
·Procedures and Offers, including customer visibility tools (i.e. signage);
·Monitor the implementation of Customer feedback process and the conduct of customer surveys on regular basis. Ensure remedial plans to complaints are done and implemented;
Business Development
·Grow existing services with existing Clients, in particular by leveraging on offer portfolio;
·Develop new services with existing Clients;
·Promote the development of Food Services with existing Clients, and ensure they are introduced to Sodexo Food Services BU;
HR and Management
·Identify and select site employees with potential to be UM; involve UM and AM in the identification process; Identify and select UM with potential to be AM;
·Monitor site employee, UM & AM retention through KPI and propose any idea or initiative that would contribute to enhance employee retention;
Financial Management & Reporting
·Accountable for the achievement of the budgets in term of Sales (Retention and Comparable Unit Growth) - Gross Profit – Headcounts, and for other Key Performance Indicators that may be defined by Sodexo China Executive Committee for RD;

Quality
·Make sure all his/her UM and AM understand the importance and the meaning of all Sodexo quality standards (Incontournables) and guarantee implementation in his/her region.
Qualification & Requirements
·Bachelor degree or above with 10 years and above working experience; 5ys and above working experience on manager position;
·Strong marketing and sales skills, familiar with managing profit & loss and controlling the levers of impact & risks;
·Strong management skills on multi-service teams;
·Strong communication skills both in oral and writing with good command of English.

关注更多索迪斯工作机会，请登陆索迪斯中国招聘中心http://sodexo.e-recruitmentsystem.com, 谢谢。
For more job opportunities, please visit Sodexo Greater China recruitment center: http://sodexo.e-recruitmentsystem.com. Thank you.

关于我们
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上最大的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。

索迪斯集团作为首家国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。

索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。

伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。

我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神

更多信息请关注公司网站www.sodexo.cn


about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.

today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.

in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.

today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.

sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.

as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.

our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress

for more information, please visit our website: www.sodexo.cn