苏州招聘

The Role:
AMD is looking for an IT Senior Manager to provide thought leadership and subject matter expertise in Customer Support and Operations with knowledge of warehouse operations. In this role your experience in managing IT support distributed across the region would be key.
You will also partner with various backend IT support teams and regional customers to provide the support needed for AMD’s users including the engineering teams with focus on user experience to enable AMD’s tremendous growth and improve the employee productivity.
The IT Senior Manager you will be reporting to the Director of IT, International IT, APAC region at AMD. We have competitive benefit packages and an award-winning culture. Join us!
The Person:
As the IT leader of On-Site Support of Greater China region you will lead a team that takes pride in delivering a premium customer experience. Your primary role involves managing a regional team of engineers and Support Techs who assist customers in providing the best IT support user experience on site.
You are known for your ability to effectively partner with multi-faceted stakeholder groups to solve problems and deliver creative, cost-effective solutions and services prioritizing end-user productivity and balancing security requirements.
Your duties will also include all aspects of people management, assisting team with understanding and prioritizing their work, managing escalations, and ensuring process compliance within the team. You will be independent, positive, self-motivated, proactive, results-oriented and able to monitor and report on your team's performance KPIs. You are collaborative by nature and enjoy mentoring team members.
Key Responsibilities:
? Managing a team of engineers and Support Techs in the Greater China region which includes China, Taiwan, Japan, Korea achieves business objectives around KPI attainment and operational excellence.
? Setting team goals in alignment with Global Support objectives and assisting direct reports in the definition and attainment of individual goals.
? Ensuring the team leverage the resources, tools, information, and processes necessary to deliver effective technical solutions to customers.
? Delivering regular, actionable feedback on individual performance in terms of agreed upon objectives and employee development goals.
? Managing IT business engagement with regional leaders to ensure strategic alignment and business success.
? Managing and communicating about customer escalations for your direct reports when necessary.
? Get involved in a hands-on capacity to help our customers be successful.
? Advocating for customers and defining ways to continually add value to the customer experience.
? Serving as a manager, mentor, knowledge resource, and escalation point for team, building credibility and trust within your team.
? Response to all customer escalations that occur in your region and responding to requests from Support leaders.
? Participating in ongoing discussions around strategic vision for the team.
? Overviewing/leading projects when possible and as desired.
Qualifications:
? Minimum of 8 years managing technical support professionals. Minimum 12 years of experience in a technical manager / support role.
? Excellent experience with the Windows and Linux operating system. Certification(s) are desirable.
? Detailed and organized, with a track record for understanding urgency and delivering quality results.
? Strong business acumen, excellent written and verbal communication skills.
? Excellent technical, troubleshooting, and analytical skills.
? Ability to work with regional customers on the support and office expansion needs.
? Ability to multi-task and perform effectively under pressure, juggling multiple time-sensitive priorities.
? Ability to run projects with proper processes and documentation.
? Ability to understand and escalate issues efficiently and appropriately.
? Aptitude for negotiating firmly but fairly, demonstrating the ability to hold the line but also to be flexible.
? Ability to work in ambiguous environments and when required can roll up the sleeves to work with team members to help design solutions.
Preferred Qualifications:
? Ability to attract, hire and retain high-performing support professionals
? Experience building or managing Technical Support teams.
? Experience in supporting logistics warehouse, and manufacturing systems.
? Experience managing data center and infrastructure support environments for large enterprises.
? Experience with IT deployments for large office setups.
Academic Credentials:
? BS/MS in EE, CS, or similar.
Location:
Shanghai OR Beijing.

AMD公司成立于1969年，总部位于美国加利福尼亚州桑尼维尔。AMD（NYSE: AMD）是一家创新的科技公司，致力于与客户及合作伙伴紧密合作，开发下一代面向商用、家用和游戏领域的计算和图形处理解决方案。AMD的业务遍布全球，拥有约为12000名员工。