苏州招聘

首选地点：西安/苏州；其他地点人才优秀者亦可以接受

In this role, you have the opportunity
Provide professional equipment diagnostic, remote fix guidance to our customers, and develop service plan to guide our Field Service Engineers to fix issues on site. You will have impact to service Philips’ productivity and revenue

You are responsible for
-Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to our customers
-Utilizing appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineer
-Performing troubleshooting and remote diagnostics and recommending corrective action towards the field service force.
-Supporting and driving Technical Parts Approval with the field service force and market teams
-Promoting and maintaining high-quality remote support standards within field support department of all healthcare products
-Documenting customer information and recurring technical issues to support product quality programs and product development.
-Using product knowledge and technical expertise to make independent judgments within established guidelines, procedures and policies to determine an action plan for resolving customer issues.
-Driving increased productivity through utilization of remote tools and technical skills
-Attending assigned training and develop relevant knowledge and skills.
-Other tasks assigned by team & company

You are a part of
Services & Solutions Delivery Department, which will setup remote service model as strategic program in market great China and global, in response with market trend and customer acceptance post Covid 19. Dedicated remote service engineers are fundamental to provide professional equipment diagnostic, remote fix guidance to our customers, and develop service plan to guide our field service engineers to fix issues on site.

To succeed in this role, you should have the following skills and experience
-Bachelor degree or equivalent is required, Master preferred
-At least 5 years strong experience in relevant product service
-Very strong interpersonal skills with teams and customers
-With passion of serving customers, team working and highly responsible and loyal to the company
-Proficient in English listening, speaking, reading and writing
-Good product knowledge and professional skill
-Good IT technical skill and computer networking experience
-Prioritization and time management
-Technical solutions authoring
-Ability to solve mechanical and electrical problems using appropriate tools
-Ability to troubleshoot and think logically about solutions
-Ability to utilize Microsoft office software and other customer relationship management products and applications

荷兰皇家飞利浦公司是一家领先的健康科技公司，致力于在从健康生活方式、疾病预防、到诊断、治疗和家庭护理的整个“健康关护全程”，凭借先进的技术、丰富的临床经验和深刻的消费者洞察，不断推出整合的创新解决方案，助力健康医疗系统实现四重目标——提高大众健康水平、提高医护人员满意度、改善患者体验，并降低关护成本。飞利浦的愿景是通过有意义的创新，令世界更健康、更可持续的发展，到2030年每年改善25亿人的生活。

        飞利浦公司总部位于荷兰，2021年销售额达172亿欧元，在全球拥有大约78,000名员工，销售和服务遍布世界100多个国家。公司目前在诊断影像、图像引导治疗、病人监护、医疗信息化以及消费者健康和家庭护理领域处于领导地位。

        在飞利浦，每一个人，都至关重要。这是我们始终坚持的信念。在飞利浦，你将用数字化驱动有意义的创新，积极影响自己与数十亿人的生活，践行改善人类生活的使命。我们全心营造多元包容的工作环境，平等互助的工作氛围，让你的独特之处得到充分尊重和欣赏，鼓励你释放真我，以梦为马，不负韶华。本着 “立足中国，辐射全球” 的理念，我们通过布局广泛的业务线，为你带来广阔的平台、丰富的学习资源、多样的内部发展机会，助你成为具备全球化视野和本土深度的一专多能复合型稀缺人才。

创美好，做真我，迎蜕变。
我们深信每一个你都卓尔不凡, 更期待与志同道合的你笃行致远。