苏州招聘

Roles & Responsibilities:

1）Responsible for Engagement Model implementations

负责客户关爱的实施

• Localize global engagement model strategy in respective district and fully comply with the directions
• 将全球客户关爱模式策略本地化，并完全遵从指示
• Dispatch respective targets with cross functional communications.
• 透过跨部门合作，达成业务目标
• Work aligned with District Engagement model target and HQ team to achieve targets of all sales plays and secure the implementation
• 遵照区域业务目标和总部团队合作，完成所有销售活动的目标并确保执行
• Closely follow the guideline of retention; recovery & rescue
• 严格遵守客户维护、挽救和赢回

2）Retention of existing customers by:

通过以下方式保留现有客户:

• Proactive management of relationship building with A customer and support and monitor the long-tail customers relationship building covered by Service.

主动管理与客户的关系建立，支持服务团队覆盖的长尾客户的关系建立

• Propose innovation pricing framework/ service contract proposal.

提出创新定价框架/服务合同建议

• Plan training upgrade for customers

为客户制定培训升级计划

3）Rescue and Recovery of lost customers

挽救和赢回失去的客户

• Monitor and analyze (root cause analysis) customer buying pattern in all customer groups

监控并分析所有客户群体的客户购买模式(根本原因分析)

• Propose innovation solution to win-back/ retain accounts

提出赢回/保留客户的创新解决方案

• Retention care/ monitoring of win-back/ retain accounts to ensure loyalty sustainability

维护/监控赢回/保留账户，确保忠诚的可持续性

4）Install base management

机器台数管理

• Responsible for respective district IB management

负责各分区IB的管理工作

• Analyzing the install base to ensure data accuracy

分析安装数据，确保数据准确

• Partner with Service organization to propose proactive actions to improve data accuracy

与服务团队合作，主动提出改善数据准确性的措施

• Use AMBIT to find business opportunity

使用AMBIT寻找商业机会

5）Fully responsible for district Supplies; Spares & Service strategy build up and ensure successful deployment

全面负责区域耗材、配件和服务等供应;建立备件和服务策略，确保成功部署

• Build up S&S strategy under aligned direction & guidance

在公司战略指导下制定行动方案

• Create action plans cross product nature & teams

创建跨产品性质和团队的行动计划

• Secure the execution and deliveries

确保工作的执行和交付工作

• Lead by example thru manage account / territory activities

通过管理客户/区域活动，以身作则

6）Optimize local processes and procedures and collaborating on ways to improve revenue and efficiency by looking at best practice in the full aftermarket provision.

优化本地流程和程序，并通过研究全面售后服务的***实践，就提高收入和效率的方法进行合作

7）Implement key initiatives for After Market Sales growth in district (forecasting; budgeting; after sales growth; price increase; etc.) along with consistent and effective execution.

实施区域售后市场销售增长的关键计划(预测;预算;在销售增长;价格上涨;等)，并持续有效地执行。

8）Synchronize business priorities with Sales operations, Key Account and Channel Sales. Propose and implement the definition of the M-I best practice, processes and rules in direct or indirect liaison with sales activities ensure consistent deployment of these approaches within the Operations in line with company strategy.

与销售操作、大客户和渠道销售同步业务优先级。在与销售活动的直接或间接联系中，提出并实施M-I***实践、流程和规则的定义，确保销售活动的一致部署

9）Apply all tools to support business operation and routine management

应用所有工具支持业务运作和日常管理

• Manage business with CPQ; AMBIT; SFDC; SAP & other tools and make sure tools will be fully applied in all S&S organizations

管理与CPQ的业务;范围;SFDC;SAP和其他工具，并确保这些工具在所有的S&S组织中得到充分的应用

Qualifications and Experience:

Ideally degree educated with 5+ years’ account management experience in an Inside Sales/ Aftersales experience in an industrial environment with complex B2B interactions, with experience in developing aftermarket sales strategy, Printer sales is a plus requirement.

5年以上内部销售/售后服务行业客户管理经验，具有复杂B2B互动的行业环境，有开发售后市场销售策略经验，优先考虑打印机销售。

• Install base management experience will be an added advantage

有机器台数管理经验者优先

• Able to demonstrate track record of success in Inside Sales/ After Sales

能够展示在内部销售/售后销售方面的成功记录

• Knowledge of ERP & CRM (SAP, Salesforce, AMBIT)

了解ERP和CRM (SAP, Salesforce, AMBIT)

马肯依玛士
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