CBS - Knowledge Management & Research - Awareness & Learning - Supervising Associate(职位编号：DAL000SN)
安永华明会计师事务所
- 公司规模：500-1000人
- 公司性质：合资(欧美)
- 公司行业：会计/审计 金融/投资/证券
职位信息
- 发布日期：2013-03-11
- 工作地点：大连
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 职位类别：客服经理(非技术)
职位描述
Job summary:
- The Awareness & Learning team is responsible for enabling communities to effectively and efficiently use the knowledge tools and services to support them in winning and delivering work. The Awareness & Learning Supervising Associate teams with the Ernst & Young Knowledge community to promote self-service within the practice, and to develop and deliver programs educating users about these tools and services.
- The Awareness & Learning Supervising Associate reinforces the firm's knowledge-sharing culture and is responsible for raising awareness and usage of our knowledge tools, resources and services. This professional develops, implements and manages communications and training in collaboration with other members of the Ernst & Young Knowledge organization and the business. The role is also responsible for measuring the effectiveness of our strategy and services.
- This role requires an understanding of learning and development principles, change management methodologies, message and channel management, branding guidelines and knowledge policy.
Essential functions of the job:
- Executes the Awareness & Learning global strategy at the Sub-Area level
- Designs and delivers learning and awareness programs to support the deployment of community and enterprise-wide knowledge tools and services
- Channels end user feedback as appropriate to other parts of the Ernst & Young Knowledge organization, e.g., Navigation, Digital Platforms
- Depending on community alignment, co-develops awareness and learning programs by establishing strong relationships with community leaders, e.g., service lines, to ensure that the functional goals of the team are aligned with the strategic priorities at the global, Area and local levels
Assesses impact of activities via measurements and determines future actions as needed
- May be required to perform knowledge navigation
Analytical/Decision-making responsibilities:
- Responsible for managing project teams across the knowledge organization
- Successfully juggles competing priorities and multiple projects
- Takes initiative and is proactive in a fast-paced and highly challenging environment
- Thinks globally, implements regionally (Areas) and acts locally
- Quickly defines problems, collects input, conducts assessments, draws conclusions and problem-solves
- Works to resolve potential conflicts and escalates as appropriate
- Willing to challenge status quo using diplomacy as required
- Interprets policy to manage risk with regard to intellectual capital and knowledge-sharing
- Applies appropriate use of firm branding, positioning and visual identity
- Determines what change management techniques are most appropriate for the customer and outcome desired
Knowledge and skills requirements:
- Understands the Ernst & Young go-to-market strategy
- Language and market knowledge
- Experience in designing, developing and delivering learning and development programs using innovative solutions
- Experience with online research databases and websites, business information tools and corporate intranets
- Able to navigate through a matrix organization
- Experience in digital tool implementations using innovative solutions
- Good interpersonal, presentation, verbal and written communications skills
- Able to manage upwards
- Experience in networking and relationship-building
- Able to engage key stakeholders
- Experience in project management
- Proficient in MS Office and internet; Lotus Notes strongly preferred
- Understands change management principles and concepts
Other requirements:
- Willingness to travel globally
Job requirements:
Education:
- Bachelor's degree in a related discipline or equivalent work experience
Experience:
- Three years or more experience in a knowledge, training or communications role with a proven track record
- Insights gained through participating in change management programs
- Experience working in professional services environment preferred
- Experience in developing learning and awareness programs
- The Awareness & Learning team is responsible for enabling communities to effectively and efficiently use the knowledge tools and services to support them in winning and delivering work. The Awareness & Learning Supervising Associate teams with the Ernst & Young Knowledge community to promote self-service within the practice, and to develop and deliver programs educating users about these tools and services.
- The Awareness & Learning Supervising Associate reinforces the firm's knowledge-sharing culture and is responsible for raising awareness and usage of our knowledge tools, resources and services. This professional develops, implements and manages communications and training in collaboration with other members of the Ernst & Young Knowledge organization and the business. The role is also responsible for measuring the effectiveness of our strategy and services.
- This role requires an understanding of learning and development principles, change management methodologies, message and channel management, branding guidelines and knowledge policy.
Essential functions of the job:
- Executes the Awareness & Learning global strategy at the Sub-Area level
- Designs and delivers learning and awareness programs to support the deployment of community and enterprise-wide knowledge tools and services
- Channels end user feedback as appropriate to other parts of the Ernst & Young Knowledge organization, e.g., Navigation, Digital Platforms
- Depending on community alignment, co-develops awareness and learning programs by establishing strong relationships with community leaders, e.g., service lines, to ensure that the functional goals of the team are aligned with the strategic priorities at the global, Area and local levels
Assesses impact of activities via measurements and determines future actions as needed
- May be required to perform knowledge navigation
Analytical/Decision-making responsibilities:
- Responsible for managing project teams across the knowledge organization
- Successfully juggles competing priorities and multiple projects
- Takes initiative and is proactive in a fast-paced and highly challenging environment
- Thinks globally, implements regionally (Areas) and acts locally
- Quickly defines problems, collects input, conducts assessments, draws conclusions and problem-solves
- Works to resolve potential conflicts and escalates as appropriate
- Willing to challenge status quo using diplomacy as required
- Interprets policy to manage risk with regard to intellectual capital and knowledge-sharing
- Applies appropriate use of firm branding, positioning and visual identity
- Determines what change management techniques are most appropriate for the customer and outcome desired
Knowledge and skills requirements:
- Understands the Ernst & Young go-to-market strategy
- Language and market knowledge
- Experience in designing, developing and delivering learning and development programs using innovative solutions
- Experience with online research databases and websites, business information tools and corporate intranets
- Able to navigate through a matrix organization
- Experience in digital tool implementations using innovative solutions
- Good interpersonal, presentation, verbal and written communications skills
- Able to manage upwards
- Experience in networking and relationship-building
- Able to engage key stakeholders
- Experience in project management
- Proficient in MS Office and internet; Lotus Notes strongly preferred
- Understands change management principles and concepts
Other requirements:
- Willingness to travel globally
Job requirements:
Education:
- Bachelor's degree in a related discipline or equivalent work experience
Experience:
- Three years or more experience in a knowledge, training or communications role with a proven track record
- Insights gained through participating in change management programs
- Experience working in professional services environment preferred
- Experience in developing learning and awareness programs
公司介绍
Ernst & Young is one of the leading global professional services firms in the world. With more than 130,000 staff around the world, we at Ernst & Young are proud of what truly sets us apart in the profession - Our People First culture. Ernst & Young helps you achieve your best by providing great learning and career growth opportunities, by offering ways to help you achieve satisfaction at work and in life, and by looking at each decision with a keen eye towards how it will affect you.
To cope with our expansions in the PRC, we are eager to invite enthusiastic team members to join us.
安永是一家国际性的专业服务机构，全球拥有超过 130,000 名员工。为配合业务发展，诚聘专业人才。
Please forward full resume in English with a cover letter, photocopy of academic certificates, job references, current and expected salary and a recent photo by mail to or by fax to or by email to us.
请将简历寄至本公司。
To cope with our expansions in the PRC, we are eager to invite enthusiastic team members to join us.
安永是一家国际性的专业服务机构，全球拥有超过 130,000 名员工。为配合业务发展，诚聘专业人才。
Please forward full resume in English with a cover letter, photocopy of academic certificates, job references, current and expected salary and a recent photo by mail to or by fax to or by email to us.
请将简历寄至本公司。