苏州招聘

Legal Entity

Alfa Romeo (Shanghai) Automobiles Sales Co., Ltd.

Department

Alfa Romeo

Location

Shanghai-Changning

Objective of Job

* Provide service and business support to dealers and ensure their profitability.

* Contribute to the company’s aftersales business and guarantee gross margin targets, maintaining sustainable growth.

* Deliver qualified service to customers to make sure customer satisfaction.

* Monitor and feedback the voice of customer to management level to support company to deliver competitive service to customers and build up good reputation in the market.

Brief Task Description

* Maximize Parts and Accessories sales revenue and gross margin.

* Formulate sales strategy in mainland China, set up sales target for each dealer and ensure successful delivery.

* Responsible for sales growth initiatives, results and profit achievement.

* Drive business growth through identification and implementation of revenue opportunities.

* Generate new business opportunities in both the retail and wholesale markets.

* Build business relationships with senior stakeholders of existing and new dealers.

* Coordinate and organize new dealer orientation for after sales operation to ensure new dealers aftersales readiness for opening.

* On-going support for existing dealers, IT systems support, management and onsite training;

* Coordinate with Network Development and dealers to meet and maintain Aftersales facilities, standards and processes requirements.

* Optimize service process to build up good service to customers and collect customer voices to make sure the good reputation in the market.

Qualifications

* Bachelor’s Degree in Business or Engineering, advanced academic record will be preferred

* English: mandatory

* Mandarin: native

* Good knowledge of MS Office Application

* Strong knowledge of China business dynamics.

* Good analytical skills and able to make quick decision.

* Excellent communication and interpersonal skills.

* Knowledge of aftersales business, strategies and regulatory environment.

* Minimum 8 years’ experience in automotive industry in similar role.

Fiat Chrysler Automobiles (FCA) designs, engineers, manufactures and sells vehicles and related parts and services, components and production systems worldwide through 159 manufacturing facilities, 87 R&D centers, and dealers and distributors in more than 140 countries.

Its stable of brands includes Abarth, Alfa Romeo, Chrysler, Dodge, Fiat, Fiat Professional, Jeep, Lancia, Ram, Maserati and Mopar, the parts and service brand. The Group’s businesses also include Comau (production systems), Magneti Marelli (components) and Teksid (iron and castings).
In addition, retail and dealer financing, leasing and rental services related to and in support of the Group’s car business are provided either through subsidiaries or financial partners (such as captive companies, affiliates, joint ventures with leading banks and/or financial institutions, and specialized providers).