Global Account Manager
伟创力（中国）电子设备有限公司 世界五百强企业
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2013-01-15
- 工作地点：苏州
- 招聘人数：若干
- 工作经验：十年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：客户关系经理/主管
职位描述
Organize, plan and direct program schedules and budgets Ability to interface seamlessly with site operations team to achieve overall project success
Responsible for tracking relevant metrics and drive action items based on results.
Provide support, knowledge and expertise to the site operations teams in China Oversee all interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and the required business metrics.
Reviews program proposal or plan to determine time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
Establishes work plan and staffing for each phase of program, and arranges for recruitment or assignment of personnel.
Manage the coordination of product life cycle activities with P&L and customer satisfaction and have responsibility for accounts of various complexities.
Be the key channel of communication for customers and act as escalation in the event of customer issues.
Responsible for customer satisfaction reviews and corrective actions. Maintain current and develop additional business with customers.
Monitor and track that project and program deliverables are met. Must have strong track record in NPI and bringing new products to market.
Be responsible for maintaining excellent customer relations with both new and existing customers. Support production sites for projects, costs and other customer related matters through leadership and expertise.
Coordinates program activities with activities of government regulatory or other governmental agencies. Implement appropriate HR Strategies and actions to recruit and retain a qualified and motivated workforce.
Requirment:
Have comprehensive knowledge and understanding of all aspects of the Flextronics Product Life Cycle process, including, policies, procedures and tools.
Strong working knowledge of the Flextronics project management methodology, procedures, practices & controls (e.g. PMBOK® Nine knowledge areas, Integration Management, Scope Management, Risk Management, Cost Management, Human Resource Management, Quality Management, Communications Management, Schedule Management, Procurement Management etc.)
Working knowledge in project management supporting software tools
Strong knowledge and proficiency in Flextronics problem solving processes and techniques
Ability to interface and communicate with different levels of the organization
Strong English and Chinese communication skills (verbally, listening)
Well organized & disciplined, good attention to detail, sets priorities and manages time effectively
Excellent interpersonal skills (e.g.. coaching, motivating, Conflict management)
Demonstrates sound leadership capabilities in line with the ten Flextronics Leadership traits.
Strong Business acumen and a complete understanding of the Flextronics Business model
Comprehensive understanding of Manufacturing Operations including Supply Chain, Quality, Manufacturing etc.
Be able to manage though influence
Have a clear understanding of Global Best practices
Be conversant and have a good working knowledge of Lean/Six Sigma
Ability to interpret financial statements and understand the Business KOI's and their drivers.
Competent in contract negotiation and service level agreement development
Actively manage and drive improvement actions related to customer satisfaction to achievement levels of performance that Exceeds Customers Requirements
Along with the Global Account Manager and Senior Director Global Program Manager manage end of life activities in line with the FPLC procedures ensuring minimum risk and impact to the business
Be responsible for resolution of any Customer Satisfaction or Service related issues.
Demonstrates resourcefulness, creativity, flexibility and a Relentless drive to ensure business success
Committed to driving a Culture of Continuous Improvement
Passionate Customer Service Orientation
Strong team building & leadership skills with the ability to build commitment and intense collaboration within the team
Education or Training: Four-year degree in business, engineering or related field.
Minimum of 10 years of experience in program administration/management or related area.
Responsible for tracking relevant metrics and drive action items based on results.
Provide support, knowledge and expertise to the site operations teams in China Oversee all interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and the required business metrics.
Reviews program proposal or plan to determine time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
Establishes work plan and staffing for each phase of program, and arranges for recruitment or assignment of personnel.
Manage the coordination of product life cycle activities with P&L and customer satisfaction and have responsibility for accounts of various complexities.
Be the key channel of communication for customers and act as escalation in the event of customer issues.
Responsible for customer satisfaction reviews and corrective actions. Maintain current and develop additional business with customers.
Monitor and track that project and program deliverables are met. Must have strong track record in NPI and bringing new products to market.
Be responsible for maintaining excellent customer relations with both new and existing customers. Support production sites for projects, costs and other customer related matters through leadership and expertise.
Coordinates program activities with activities of government regulatory or other governmental agencies. Implement appropriate HR Strategies and actions to recruit and retain a qualified and motivated workforce.
Requirment:
Have comprehensive knowledge and understanding of all aspects of the Flextronics Product Life Cycle process, including, policies, procedures and tools.
Strong working knowledge of the Flextronics project management methodology, procedures, practices & controls (e.g. PMBOK® Nine knowledge areas, Integration Management, Scope Management, Risk Management, Cost Management, Human Resource Management, Quality Management, Communications Management, Schedule Management, Procurement Management etc.)
Working knowledge in project management supporting software tools
Strong knowledge and proficiency in Flextronics problem solving processes and techniques
Ability to interface and communicate with different levels of the organization
Strong English and Chinese communication skills (verbally, listening)
Well organized & disciplined, good attention to detail, sets priorities and manages time effectively
Excellent interpersonal skills (e.g.. coaching, motivating, Conflict management)
Demonstrates sound leadership capabilities in line with the ten Flextronics Leadership traits.
Strong Business acumen and a complete understanding of the Flextronics Business model
Comprehensive understanding of Manufacturing Operations including Supply Chain, Quality, Manufacturing etc.
Be able to manage though influence
Have a clear understanding of Global Best practices
Be conversant and have a good working knowledge of Lean/Six Sigma
Ability to interpret financial statements and understand the Business KOI's and their drivers.
Competent in contract negotiation and service level agreement development
Actively manage and drive improvement actions related to customer satisfaction to achievement levels of performance that Exceeds Customers Requirements
Along with the Global Account Manager and Senior Director Global Program Manager manage end of life activities in line with the FPLC procedures ensuring minimum risk and impact to the business
Be responsible for resolution of any Customer Satisfaction or Service related issues.
Demonstrates resourcefulness, creativity, flexibility and a Relentless drive to ensure business success
Committed to driving a Culture of Continuous Improvement
Passionate Customer Service Orientation
Strong team building & leadership skills with the ability to build commitment and intense collaboration within the team
Education or Training: Four-year degree in business, engineering or related field.
Minimum of 10 years of experience in program administration/management or related area.
公司介绍
About Flextronics
Headquartered in Singapore (Singapore Reg. No. 199002645H), Flextronics is a leading Electronics Manufacturing Services (EMS) provider focused on delivering complete design, engineering and manufacturing services to automotive, computing, consumer, industrial, infrastructure, medical and mobile OEMs. With fiscal year 2011 revenues of US$28.7 billion, Flextronics helps customers design, build, ship, and service electronics products through a network of facilities in 30 countries on four continents. This global presence provides design and engineering solutions that are combined with core electronics manufacturing and logistics services, and vertically integrated with components technologies, to optimize customer operations by lowering costs and reducing time to market.
集团简介
伟创力公司总部设在新加坡（新加坡注册登记号码：199002645），是一家致力于为航空、汽车、计算机、消费电子、工业制造、基础设施、医疗及移动产品行业的原始设备生产商(OEM)提供完整的设计、工程与制造服务的领先电子制造服务供应商（EMS），2011财政年度持续运营业务总收入约287亿美元。伟创力通过其遍布四大洲逾30个国家的运营为客户提供电子产品的设计、制造、运输及维护服务。这种全球化规模为客户所提供的完备的设计、工程， 以及核心电子制造与物流服务，垂直整合零组件后，通过降低客户成本、缩短产品上市时间，进而让客户的经营最优化。更多信息请访问www.flextronics.com
Headquartered in Singapore (Singapore Reg. No. 199002645H), Flextronics is a leading Electronics Manufacturing Services (EMS) provider focused on delivering complete design, engineering and manufacturing services to automotive, computing, consumer, industrial, infrastructure, medical and mobile OEMs. With fiscal year 2011 revenues of US$28.7 billion, Flextronics helps customers design, build, ship, and service electronics products through a network of facilities in 30 countries on four continents. This global presence provides design and engineering solutions that are combined with core electronics manufacturing and logistics services, and vertically integrated with components technologies, to optimize customer operations by lowering costs and reducing time to market.
集团简介
伟创力公司总部设在新加坡（新加坡注册登记号码：199002645），是一家致力于为航空、汽车、计算机、消费电子、工业制造、基础设施、医疗及移动产品行业的原始设备生产商(OEM)提供完整的设计、工程与制造服务的领先电子制造服务供应商（EMS），2011财政年度持续运营业务总收入约287亿美元。伟创力通过其遍布四大洲逾30个国家的运营为客户提供电子产品的设计、制造、运输及维护服务。这种全球化规模为客户所提供的完备的设计、工程， 以及核心电子制造与物流服务，垂直整合零组件后，通过降低客户成本、缩短产品上市时间，进而让客户的经营最优化。更多信息请访问www.flextronics.com